Improveit Home Remodeling

• Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications • Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers • Oversight of each project life cycle and accuracy of project documentation • Creating and running reports for projects and work • Acting as the first point of contact for market customers regarding measures, projects and warranty issues • Ensuring timely handling of warranty requests according to SOPs • Reviewing service requests for warranty coverage • Submitting installer chargebacks for labor warranty • Processing payments for chargeable services • Scheduling project measures and warranty services • Managing project workflow and documentation with reports