NORDFROST GmbH & Co. KG

• Betreuung, Konfiguration und kontinuierliche Pflege der d.velop DMS-Umgebung • Analyse von Systemstörungen sowie nachhaltige Fehlerbehebung im Dokumentenmanagementsystem • Verwaltung von Benutzern, Rollen und Berechtigungen im DMS • Technischer Support und Unterstützung der Anwender bei Fragen rund um das Dokumentenmanagement • Integration des DMS in bestehende IT-Systeme wie ERP, E-Mail oder SAP über Schnittstellen und Prozessketten • Durchführung von Updates, Patches und Optimierung der Systemlandschaft • Erstellung und Pflege von Systemdokumentationen, Prozessbeschreibungen und Anwenderleitfäden • Durchführung von Schulungen und Einweisungen für Anwender im Umgang mit dem Dokumentenmanagementsystem

• Manage and develop existing key accounts in the Southern region • Build long-term, trust-based customer relationships • Support contract and price negotiations • Prepare, follow up on, and analyze quotations • Analyze customer requirements and identify new business opportunities • Coordinate between customers, sales and internal departments • Prepare and conduct customer meetings and presentations • Support tender processes and sales projects • Maintain and document customer and sales data in the CRM system • Monitor market and competitor developments

• Maintenance, configuration and continuous upkeep of the d.velop DMS environment • Analysis of system incidents and sustainable troubleshooting of the document management system • Management of users, roles and permissions in the DMS • Technical support and user assistance for document management-related inquiries • Integration of the DMS into existing IT systems such as ERP, e-mail or SAP via interfaces and process chains • Performing updates, patches and optimization of the system landscape • Creation and maintenance of system documentation, process descriptions and user guides • Conducting training and onboarding sessions for users in the operation of the document management system

• Support, configuration and ongoing maintenance of the d.velop DMS environment • Analysis of system incidents and long-term remediation of errors in the document management system • Management of users, roles and permissions within the DMS • Technical support and assistance to end users on all document management matters • Integration of the DMS into existing IT systems such as ERP, email or SAP via interfaces and process chains • Performing updates, patches and optimization of the system landscape • Creation and maintenance of system documentation, process descriptions and user guides • Conducting training and onboarding sessions for users on the document management system

• Technical responsibility and active involvement in migrating our SAP systems to the cloud via SAP RISE • Installation, configuration, monitoring and maintenance of SAP S/4HANA, EWM, Solution Manager and BusinessObjects • Planning and execution of patch and upgrade management, system updates and service pack installations • Conducting performance analyses, identifying bottlenecks and implementing optimization measures • Establishing, maintaining and further developing an SAP monitoring system (job and IDoc monitoring, automations, queues) • Management of SAP authorization roles in compliance with company policies • Support with system and client copies, migrations as well as backup and recovery processes • Technical support for other SAP projects and close collaboration with business departments • Documentation of systems, processes and technical procedures

• Planning, designing, operating and maintaining a Citrix Virtual Apps & Desktops environment • 2nd-level support, operation and administration of our XenServer virtualization environment • Installation, configuration and maintenance of Citrix systems and Windows Servers in accordance with current security standards (Zero Trust) • Consulting, planning and implementation of projects in the Citrix and Windows Server environment (3rd-level support) • Administration and further development of the Microsoft infrastructure (Active Directory, Domain Controllers, Group Policy) • Incident, problem and change management • Project-oriented and cross-team collaboration within IT

• Operation and maintenance of our SAP S/4HANA landscape (2nd level, on-premise, cloud, hybrid) • Further development of the SAP system landscape and interfaces to SAP and non‑SAP systems • Technical point of contact for SAP projects and advisory support to business units (ERP, EWM, BW/BI/BO) • Active participation and technical responsibility in SAP RISE projects (planning, execution and transition to operations) • Monitoring, incident management and performance analysis • Support for migrations of legacy systems to SAP S/4HANA • Installation, configuration and upgrades of SAP systems and components • Ensuring high availability, backup strategies and recovery tests • User and authorization management including role concepts and audit preparation • Performing system and client copies as well as system migrations • Implementation and monitoring of security measures • Documentation of system architectures and technical processes

• Operation and maintenance of our SAP S/4HANA landscape (2nd level, on-premise, cloud, hybrid) • Further development of the SAP system landscape and interfaces to SAP and non‑SAP systems • Technical point of contact for SAP projects and consulting for business departments (ERP, EWM, BW/BI/BO) • Monitoring, incident management and performance analysis • Support for migrations of legacy systems to SAP S/4HANA • Installation, configuration and upgrades of SAP systems and components • Ensuring high availability, backup strategies and recovery tests • User and authorization management including role concepts and audit preparation • Execution of system and client copies as well as system migrations • Implementation and monitoring of security measures • Documentation of system architectures and technical processes