Addison Group

Role Description The Credit Balance Specialist is responsible for researching and resolving patient and insurance credit balances while ensuring compliance with payer guidelines and organizational policies. This position requires strong analytical skills, experience reviewing account activity, and the ability to independently manage assigned workloads in a fast-paced revenue cycle environment. Qualifications - Minimum of 1 year of healthcare credit balance, insurance collections, or revenue cycle experience - Experience working within hospital or physician billing environments - Ability to interpret Explanation of Benefits (EOBs), Remittance Advices (RAs), and coordination of benefits - Working knowledge of government and commercial insurance payers - Experience researching payment history, adjustments, and account transactions - Familiarity with Epic or other electronic medical record and billing systems preferred - Strong attention to detail and excellent organizational skills - Self-motivated with the ability to manage priorities independently - Positive attitude and strong communication skills Requirements - Review and resolve assigned patient and insurance credit balance accounts - Research account activity to determine appropriate refunds or adjustments - Analyze payment postings, write-offs, and reimbursement transactions for accuracy - Process patient and third-party refunds in accordance with payer and regulatory guidelines - Interpret EOBs and remittance advice to determine appropriate account resolution - Document account activity thoroughly and maintain accurate records within the billing system - Meet productivity and quality expectations while maintaining a high level of accuracy - Identify recurring trends and communicate findings to leadership when appropriate Benefits - This position is eligible for medical, dental, vision, and 401(k) - 100% remote position - Multiple openings with a growing healthcare organization - Performance-based bonus opportunities - Supportive leadership and collaborative team environment - Long-term career growth potential - Engaging employee recognition programs and team incentives Company Description Addison Group is partnering with our client, a growing healthcare revenue cycle organization, to hire experienced Credit Balance Specialists. This fully remote opportunity is ideal for professionals with a strong background in healthcare reimbursement, payment research, and credit balance resolution who are looking to join a collaborative team with opportunities for long-term growth.

Role Description The candidate will be responsible for delivering projects "end-to-end", overseeing the entire project lifecycle from initiation to closure. - Solid understanding of Agile / Scrum key principles and Software Development Lifecycle (SDLC) - Understand Project Management Methodology - Can work in a fast-paced environment with solid communication skills for status reports, KPIs, and leading stand-ups for Developers - Preferably a PM within a Business Intelligence or Data Analytics environment Business Analyst Responsibilities: - Gathering requirements from senior level business stakeholders - Translating requirements into readable user stories for Data Engineers and Architects - Strong communication skills for presenting to leadership on a weekly or biweekly basis Technical Requirements: - Strong understanding of BI tools and platforms, with a preference for Microsoft Power BI and Microsoft Fabric - Familiarity with data and understanding of complex data projects Nice To Haves: - Insurance Industry experience - SOX and/or Audit experience - Experience in Python and R coding language - Microsoft technology exposure to Power Apps or Power Automate Qualifications - Experience in project management and business analysis - Strong communication and presentation skills - Ability to work in a fast-paced environment Requirements - Understanding of Agile / Scrum and SDLC - Experience with BI tools, especially Microsoft Power BI - Ability to gather and translate requirements effectively Benefits - Pay: Competitive salaries negotiated using U.S. Bureau of Labor Statistics - Benefits & Bonuses: Medical, dental, vision insurance benefits, 401K, and monetary bonuses - Permanent Employment: Many job openings lead to potential permanent employment - Connections: Direct connection with hiring managers from renowned organizations

Position Title: Application Support Specialist Location: 100% Remote, CST Hours Job Type: Contract Pay Rate: $22 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. Position Overview: The Application Support Specialist will provide technical support to customers, answering questions on function and usage of client products through phone support. We are looking for someone who has the ability to learn new products and client services to effectively establish a relationship with customers to assist in product knowledge. Key Responsibilities: - Resolves customer questions and issues over the telephone in the areas of system configuration, product functionality and general usage. - First call resolution preferred - Maintain contact with customers as necessary on ongoing issues - Escalates issues as appropriate to other support areas - Maintains relationships between the company and customers during each interaction, and supports client interests and goals. - Meets or exceeds all individual and team production and performance expectations. - Participates in projects and supports company initiatives as required. - Customer technical support experience, call center preferred but not required - Strong communication skills and telephone etiquette - Strong business/technical oral and written skills - Must work well independently or in a team environment - Working knowledge of Microsoft Office - Proficient with entire Microsoft Office suite Requirements: - Technical Support Troubleshooting: Password reset, software install, experience guiding a caller through multi-step instructions. - Prior experience using a ticketing system to log interactions with callers. - High phone volume (Ideally more than 10 calls a day in bound). - Professional remote work experience. - Strong Customer Support experience.

Leave of Absence Administrator Southlake, TX Type: Contract Category: Human Resources Reference ID: 10076126 Job Title: LOA Administrator (Contract) Location: Southlake, TX Work Schedule: Hybrid (3 days onsite / 2 days remote), Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Contract Compensation: $28.00 - $30.00/hour Industry: Healthcare Benefits: This position is eligible for medical, dental, vision and 401(k). Job Description Addison Group is partnering with our client to identify an experienced Leave of Absence (LOA) Administrator for a contract opportunity. This role will provide critical support to a growing organization by assisting with leave administration, accommodations, compliance tracking, and employee communications. The ideal candidate will be comfortable managing a high-volume caseload, working independently, and navigating complex leave situations across multiple states. Key Responsibilities - Assist with the administration of employee leave programs and workplace accommodations while supporting a large portfolio of active leave cases. - Evaluate leave requests for eligibility and ensure compliance with applicable federal, state, and company policies, including FMLA and ADA guidelines. - Maintain accurate leave records and case documentation within the HRIS system, ensuring timely updates and reporting. - Generate and distribute required leave-related correspondence, including eligibility determinations, approvals, designations, and return-to-work notifications. - Coordinate leave-related payroll and timekeeping updates, including PTO adjustments and employee record maintenance. - Monitor and manage a shared leave administration inbox, responding to inquiries from employees, managers, and HR stakeholders regarding leave processes and status updates. Qualifications - Minimum of 2 years of Leave of Absence administration experience required. - Experience managing multi-state leave programs and compliance requirements. - Prior experience with Paycom is strongly preferred; candidates with comparable HRIS experience will also be considered. - Working knowledge of FMLA, ADA, and other applicable leave regulations. - Strong organizational skills with the ability to manage a high-volume workload and competing priorities. - Self-motivated professional who can work independently while collaborating effectively with HR and business partners. - Excellent written and verbal communication skills.

Benefits Specialist Chicago, IL Type: Contract Category: Human Resources Job Title: Benefits Specialist Location: Chicago, IL Industry: Education Compensation: $26.00 - $38.00 / hour Work Schedule: Hybrid Schedule – 2 Days Onsite / 3 Days Remote Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About Our Client: Addison Group is partnering with our client, a well-respected educational institution in downtown Chicago, to identify a Benefits Specialist to join their Human Resources team. This opportunity offers a hybrid work schedule, exposure to a wide range of benefits administration functions, and the chance to support employees in a collaborative and mission-driven environment. Job Description: Our client is seeking an experienced Benefits Specialist to provide day-to-day support for employee benefit programs and leave administration. This individual will serve as a key resource for employees regarding benefit enrollment, eligibility, compliance, and leave-related matters while ensuring accurate administration of benefit plans and HRIS data. The ideal candidate will be detail-oriented, analytical, and comfortable managing multiple priorities in a fast-paced HR environment. Key Responsibilities: - Serve as the primary point of contact for employee benefit inquiries, enrollment questions, and benefit changes. - Administer employee benefit programs, including medical, dental, vision, voluntary benefits, and retirement-related processes. - Process benefit elections, life event changes, new hire enrollments, and annual enrollment updates through the HRIS system. - Maintain and audit employee benefit records to ensure data accuracy and compliance. - Support compliance initiatives related to ACA, FMLA, ADA, COBRA, and other applicable regulations. - Coordinate leave administration, including FMLA, long-term disability, military leave, caregiver leave, and other employee leave programs. - Facilitate new hire orientations and provide benefit education to employees throughout the employee lifecycle. - Manage workers' compensation claims, documentation, reporting, and vendor communication. - Oversee educational assistance and tuition-related benefit programs. - Conduct regular benefit audits and collaborate with vendors to resolve employee issues and discrepancies. - Assist with payroll-related benefit activities and ensure accurate deductions and benefit processing. - Create, update, and maintain benefit communications, employee resources, and internal documentation. - Prepare reports and support annual audits, compliance reporting, and benefits-related analysis. - Recommend process improvements and assist with enhancing operational efficiencies within the benefits function. Qualifications: - Bachelor's degree in Human Resources, Business Administration, or a related field preferred. - 3+ years of benefits administration experience. - Previous experience supporting leave administration, compliance, and employee benefits programs. - Strong understanding of federal and state benefit regulations, including ACA, FMLA, ADA, ERISA, COBRA, and Section 125 plans. - Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs, and formulas. - Experience working within an HRIS platform; PeopleSoft experience is highly preferred. - Strong analytical, organizational, and problem-solving abilities. - Excellent written and verbal communication skills. - Ability to explain complex benefits information to employees in a clear and professional manner. - Proven ability to manage multiple priorities while maintaining accuracy and confidentiality. Additional Details: - Candidates should be comfortable working independently within a small, collaborative benefits team. Perks: - Opportunity to gain exposure to a broad range of benefits and leave administration functions. - Join a close-knit HR team with direct visibility and impact. - Downtown Chicago location near public transportation. - Collaborative and mission-driven organizational culture. - Long-term contract opportunity with potential for continued growth and experience.

Marketing Operations Coordinator Vienna, VA Type: Contract Category: Administrative Job Title: Marketing Operations Coordinator Industry: Nonprofit / Marketing Operations Assignment Type: Contract | Approximately 4-month assignment Pay: $28.00 - $30.00 / hour Work Schedule: Hybrid Schedule - In Office: Tuesday, Wednesday, Thursday - Remote: Monday, Friday - Hours: 8:00 AM – 4:00 PM - 40 hours per week Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a mission-driven organization seeking a Marketing Operations Coordinator to support a growing marketing team during a period of increased project activity and event programming. This role offers an opportunity to contribute to marketing initiatives, process improvements, and event execution while working in a collaborative environment. Job Description: We are seeking a highly organized and proactive professional to assist with marketing operations, campaign support, reporting, data management, and event coordination. The ideal candidate thrives in a fast-paced environment, enjoys working with data and systems, and can successfully manage multiple priorities while maintaining a high level of accuracy. Key Responsibilities: - Maintain and update marketing databases and contact records to ensure data accuracy. - Support email marketing initiatives, including audience segmentation and campaign preparation. - Verify and reconcile attendee and registration information across multiple platforms. - Generate reports and track key marketing metrics. - Assist with documenting workflows and supporting implementation of new project management processes. - Coordinate event logistics, including vendor communication and catering arrangements. - Organize and maintain digital files and shared documentation. - Collaborate with internal stakeholders to support project timelines and operational goals. Qualifications: - Minimum of 2 years of professional office experience required. - Project coordination or project management experience strongly preferred. - Previous nonprofit industry experience is a plus. - Experience with CRM and marketing platforms such as Microsoft Dynamics, Mailchimp, Cvent, or similar systems. - Proficiency with Microsoft Office Suite. - Strong attention to detail and organizational skills. - Ability to work independently after onboarding and training. - Excellent communication and interpersonal skills. - Professional demeanor and adaptable work style. - Associate's or Bachelor's degree in Marketing, Communications, Business, or a related field preferred. Additional Details: - Contract assignment through approximately October. - Hybrid work environment with three in-office days per week. - Business casual office setting. - Limited overtime may be available with prior management approval. - Collaborative team environment with approximately five team members. - Manager provides structured onboarding, ongoing support, and regular one-on-one meetings. - Candidates should reside within a reasonable commuting distance of the Vienna office. Perks: - Hybrid work schedule. - Opportunity to support impactful marketing and event initiatives. - Collaborative and engaging team culture. - Hands-on exposure to marketing operations, CRM management, and project coordination. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Role Description We are seeking a detail-oriented Project Coordinator to support a global technology implementation initiative. This role will focus on coordinating communications, tracking project progress, and ensuring successful collaboration between hotel properties, third-party vendors, and internal teams throughout a large-scale systems migration. The ideal candidate will have strong organizational skills, hospitality experience, and the ability to manage multiple priorities in a fast-paced environment. - Coordinate communication efforts between hotel locations, vendors, and internal project stakeholders. - Track project schedules, milestones, deliverables, and implementation progress. - Assist with planning activities related to large-scale hospitality systems migrations. - Maintain project documentation, readiness assessments, implementation plans, and status reports. - Facilitate project meetings, follow-up actions, and stakeholder communications. - Support vendor onboarding, readiness reviews, and implementation activities. - Monitor project risks, dependencies, and outstanding action items. - Route questions and issues to the appropriate project or technical teams. - Assist with change management and user adoption initiatives. - Collaborate with project leadership to ensure timelines and objectives remain on track. - Support multiple concurrent projects within a global environment. Qualifications - Previous experience coordinating projects within hospitality, technology, software implementation, or enterprise operations environments. - Familiarity with Opera Cloud, Oracle Hospitality products, OHIP, or similar hospitality technology platforms preferred. - Strong organizational and project tracking skills. - Excellent written and verbal communication abilities. - Experience working with external vendors, clients, or business partners. - Ability to manage competing priorities while maintaining attention to detail. - Comfortable working independently in a remote environment. - Proficiency with project documentation, reporting, and collaboration tools. Requirements - Fully remote opportunity. - Supporting a global technology transformation initiative. - High-visibility role with frequent interaction across multiple stakeholder groups. - Candidates with hospitality technology experience are strongly preferred. - Flexibility to accommodate occasional meetings outside standard business hours due to global project needs. Benefits - Opportunity to support a large-scale international technology implementation. - Exposure to industry-leading hospitality platforms and cloud technologies. - Collaborative and team-oriented work environment. - Valuable experience working on enterprise-level projects. - Long-term contract with a well-established organization. - Opportunity to build relationships with global business and technology teams.

Legal Secretary Type: Contract Category: Administrative Reference ID: 10071572 Job Title: Legal Secretary Location: Tulsa, OK, Remote Work Schedule: M-F, 8 – 5 Type of Employment: Contract Compensation: $25/hr -$28/hr Industry: Legal Services Benefits: Dental/Vision/Health after 60 days on contract Job Description: Addison Group is hiring on behalf of our client for an experienced Legal Secretary. This role supports a team of attorneys in a fast-paced legal environment and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively Key Responsibilities: Familiarity with Oklahoma State and Federal Rules of Civil Procedure Ability to provide administrative support to multiple attorneys, including a variety of in-office management responsibilities Experience working independently on: - Pleadings - Discovery - Motion preparation - E-discovery matters Knowledge of and experience with: - State and federal court e-filing - Case management procedures - Oklahoma county civil court docket procedures - Document review - Exhibit preparation - Exceptional attention to detail and strong organizational skills - Proficiency in Microsoft Office Suite - Experience with Compulaw is preferred and considered a plus - Excellent analytical, written, and verbal communication skills - Ability to manage multiple priorities and meet deadlines in a fast-paced legal environment

Digital Marketing Communications Analyst Roseville, MN Type: Direct-Hire Category: Marketing Reference ID: 10071713 Title: Digital Marketing Communications Analyst Location: Fully Remote (U.S.) Salary Range: $96,000 – $110,000 / year Base Salary Benefits: This role is eligible for health, dental, vision, 401(k), PTO and additional company benefits Sponsorship: This position is not eligible for sponsorship A growing organization is seeking a Digital Marketing Communications Analyst to join its Business Systems organization supporting customer-facing messaging initiatives across multiple operational teams. This position is ideal for a highly detail-oriented communications professional who thrives at the intersection of strategic messaging, copy editing, process improvement, and customer experience. The role will focus heavily on managing and improving email and SMS communications, ensuring messaging consistency, optimizing communication workflows, and supporting internal stakeholders with high-quality written communications. Key Responsibilities: - Serve as the lead copy editor for customer-facing communications - Develop and optimize messaging across email and SMS channels - Partner with managers and directors to support communication strategies - Manage communications workflows and organization within Salesforce - Leverage reporting and analytics to improve communication effectiveness - Ensure consistency with AP Style and internal communication standards - Support special communications and customer experience initiatives Qualifications: - Bachelor’s degree in Communications, Journalism, PR, or related field - 5-7 years of professional communications experience - Exceptional writing, editing, and proofreading skills - Strong experience with AP Style - Experience working with communication workflows and stakeholder management - Salesforce experience highly preferred - Ability to operate in a fast-paced, evolving environment This is a fully remote opportunity with minimal travel requirements.

Legal Assistant Austin, TX Type: Direct-Hire Category: Administrative Reference ID: 10075698 Legal Assistant (Appellate Practice) Location: Austin, TX (Downtown Austin) Schedule: Hybrid | In Office Monday-Thursday, Remote Friday (business needs permitting) Compensation: $70,000-$83,000+ DOE Bonus: Annual Performance Bonus Job Type: Direct Hire Benefits: Medical, Dental, Vision, 401k About the Opportunity Addison Group is partnering with a globally recognized law firm, to identify an experienced Legal Support Specialist for their Austin office. This position supports a busy Appellate Practice Group and offers the opportunity to work closely with accomplished attorneys on complex litigation and appellate matters. The Austin office maintains a collaborative, team-oriented culture while providing the resources and reputation of an international law firm. This is an excellent opportunity for a highly organized legal professional who thrives in a fast-paced environment and enjoys serving as a strategic support partner to attorneys. Position Overview The Legal Support Specialist will provide high-level administrative and legal support to a team of attorneys, with a primary focus on appellate and complex litigation matters. This individual will be responsible for managing attorney calendars, coordinating filings, preparing legal documents, maintaining case files, and ensuring deadlines are met with exceptional accuracy and attention to detail. The ideal candidate is proactive, highly organized, able to anticipate needs, and experienced supporting attorneys in a demanding legal environment. Key Responsibilities - Provide comprehensive administrative and legal support to multiple attorneys. - Prepare, revise, proofread, and format legal documents, correspondence, motions, briefs, and appellate filings. - Coordinate and submit e-filings in Federal, State, and Appellate Courts. - Prepare appellate briefs, appendices, tables of contents, and tables of authorities in compliance with court rules. - Manage attorney calendars, deadlines, court appearances, client meetings, depositions, and travel arrangements. - Organize and maintain electronic and physical case files. - Assist with litigation matters from case inception through post-trial activities. - Prepare billing materials and enter attorney time records. - Coordinate document production and ensure accuracy of final work product. - Monitor case deadlines and maintain litigation calendars. - Support attorneys with research, case organization, and special projects as needed. - Collaborate with attorneys, legal staff, and administrative teams to ensure efficient workflow and exceptional client service. Qualifications - 5+ years of experience as a Legal Secretary, Legal Support Specialist, or Legal Administrative Assistant. - Experience supporting litigation practices required. - Appellate litigation experience strongly preferred. - Experience working within a business law or large law firm environment preferred. - Strong understanding of court procedures and legal filings. - Familiarity with Federal Rules of Civil Procedure and court filing requirements. - Exceptional organizational skills and attention to detail. - Ability to prioritize multiple deadlines in a fast-paced environment. - Strong written and verbal communication skills. - Demonstrated ability to anticipate attorney needs and work independently. Technical Skills - Advanced Microsoft Word skills, including styles, formatting, document comparison, tables of contents, and tables of authorities. - Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint). - Experience with e-filing platforms and document management systems. - Comfortable working with technology and AI-enhanced legal tools. Why Consider This Opportunity? - Join a respected global law firm with a strong reputation in appellate and complex litigation. - Support a highly accomplished team of attorneys handling sophisticated legal matters. - Hybrid work environment with flexibility. - Competitive compensation and annual bonus opportunity. - Professional, collaborative office culture with opportunities for long-term growth. - Downtown Austin location.