Worry-Free Remodeling, Lasting Improvements
Market Administrator
Location
Ohio
Posted
6 days ago
Salary
0
Seniority
Mid Level
Job Description
Market Administrator
Improveit Home Remodeling
• Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications • Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers • Oversight of each project life cycle and accuracy of project documentation • Creating and running reports for projects and work • Acting as the first point of contact for market customers regarding measures, projects and warranty issues • Ensuring timely handling of warranty requests according to SOPs • Reviewing service requests for warranty coverage • Submitting installer chargebacks for labor warranty • Processing payments for chargeable services • Scheduling project measures and warranty services • Managing project workflow and documentation with reports
Job Requirements
- 2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Ability to work autonomously
- Ability to problem solve and collaborate with others to reach resolutions
- Attention to detail
- Accurately type 40+ words per minute
- Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)
Benefits
- Highly Competitive Compensation
- Medical and Dental Insurance Options
- 401k Retirement Saving Plan
- Personal Days
- Upbeat, Positive Work Environment
- Career Advancement Options
- Contests and Fun Culture Initiatives
- Brand New Office
- Entrepreneurial Growth-Oriented Workplace
- Advanced Technology Tools
- Focus on Work-Life Balance
- Strong Commitment to Marketing Excellence Across Organization
- Stability of a 37-yr old Company with the fuel of a rocket ship!
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