Let The Outside In®
Customer Service Representative – Wholesale, Specialty
Location
Colorado + 2 moreAll locations: Colorado | Utah | Wyoming
Posted
7 days ago
Salary
$40K - $50K / year
Seniority
Junior
Job Description
Customer Service Representative – Wholesale, Specialty
Stio
• Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance. • Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment. • Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations. • Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform. • Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through. • Manage all returns, exchanges, and warranties for the wholesale channel. • Coordinate with NRI warehouse contacts to ensure ordered product arrives at each location on time and in full; attend bi-weekly NRI meetings. • Participate in weekly Sales Team meetings with updates on channel business, priorities, and action items. • Generate seasonal sales reports for each assigned wholesale partner to support account growth planning. • Produce accurate, analytical channel reports from Elastic and seasonal reporting from NetSuite. • Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs. • Maintain shared files, sales tools, and product information across systems. • Maintain a working knowledge of Stio's full product line from season to season. • Work cross-functionally with Planning and Operations on fulfillment and inventory matters.
Job Requirements
- 1+ year of account management, customer service, or relevant wholesale/retail experience.
- Excellent organizational and time management skills — you can juggle multiple accounts and competing priorities without dropping the ball.
- Strong written and verbal communication skills; professional, warm, and solution-oriented.
- Proficiency in Microsoft Office Suite required; Google Workspace preferred.
- Demonstrated ability to learn and adopt new systems quickly.
- Experience with NetSuite, Elastic, or SPS Commerce is a strong plus.
- Background in wholesale apparel or outdoor industry is preferred but not required.
- Attention to detail and genuine interest in solving for customer needs.
Benefits
- Medical, Dental Vision plans
- Company Paid Long Term Disability
- Employee Assistance Programs
- 401k with Match
- Generous paid time off policies
- Gear test, perks and more
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Experience Associate
OllieOllie is a pet wellness brand that delivers pet food as real as the love pet owners have for their furry family members. Founded in 2015, the company endeavors
• Represent the Ollie brand voice to our current and prospective customers • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! • Accurately track and monitor customer feedback and interactions • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. • Help to develop agents not only in their KPIs and role but their career development. • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Role Description 🎯 Cada interacción importa, cada experiencia cuenta. Únete a Konecta y sé parte de un equipo que construye relaciones significativas. ¿Te gustaría estudiar un técnico en call center y contar con un contrato laboral especial con apoyo económico mensual? ¡Esta oportunidad es para ti! Qualifications - No haber firmado contrato de aprendizaje. - Disponibilidad para prácticas en el día y etapa lectiva en la noche virtual. - Ser Bachiller culminado. - No haber tenido contrato con KONECTA. Requirements - Bachiller certificado (acta o diploma). - Residir en Manizales, Villamaría o municipios cercanos. - EPS con cobertura en la ciudad. - No haber tenido contrato de aprendizaje. - No haber trabajado en Konecta, Allus, Multienlace, AST o Comdata. - Excelente actitud. Benefits - Apoyo económico del 100% SMMLV. - Patrocinio educativo modalidad DUAL: estudiarás y harás las prácticas al mismo tiempo, etapa lectiva virtual dos días a la semana, prácticas presenciales. - Lo realizarás con la institución educativa COMPU EDU. Duración: etapa lectiva virtual y productiva presencial al mismo tiempo para un total de 12 meses. - Afiliación ARL + EPS + AFP + FC. - Excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. - Fondo de Empleados para que cumplas tus sueños y metas financieras. - También podrás ganar variable en la etapa práctica (100% SMMLV + variable). Company Description INFORMACION: - Proceso de selección 100% virtual. - No tiene costo ni se les pide dinero. - Ser mayor de edad, si eres de otro país tener el certificado de estudio apostillado.
• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products. • Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members for complex issues and situations. • Locate/research information using multiple systems/technologies. • Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues. • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. • Learn and maintain a proficient understanding of products, procedures, and systems. • Achieve department metrics and expectations. • Participate in a team based environment to achieve department goals.
Role Description Tu talento tiene el poder de crear experiencias inolvidables. En Konecta, buscamos personas apasionadas que quieran transformar cada interacción en una oportunidad para marcar la diferencia. - Gestionará los casos de Clientes que requieren información relacionada con sus productos y/o servicios, atención a PQR´S, facturación, trámites, entre otras. - A través de medios digitales (Chat, Web, WhatsApp, entre otros) o por medio de llamadas entrantes o salientes. - Con el fin de satisfacer sus necesidades y expectativas bajo la premisa de hacer de su experiencia en la interacción en un momento memorable. Esta es tu oportunidad para unirte a un equipo que crea experiencias que transforman. Qualifications - Estudios: Estudios técnicos en adelante certificado. - Experiencia: Experiencia certificada mínima de 12 meses en servicio al cliente, ventas y/o CBZ. - Disponibilidad: 6:00 AM a 12 de la medianoche de domingo a domingo; contamos con cobertura de ruta y, un día de descanso en la semana. - Sede: CENTRO EMPRESARIAL CENTRAL POINT BARRIO NORMANDIA, CALLE 25G #73B - 90 - TORRE D. Benefits - Tendrás Contrato a término INDEFINIDO. - Todas las prestaciones de ley. Salario Básico 42h 1.410.000 $ + Variable por desempeño $ 280.000. - Excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. - Tenemos Fondo de Empleados para que cumplas tus sueños y metas financieras. - Respetamos tus horarios, lo que te permite tener un equilibrio laboral y personal. - Nuestro proceso es 100% virtual. 💪 La oportunidad está aquí. ¿Te atreves a dar el salto? #FeelThePulse Si tu hoja de vida queda seleccionada revisa tu correo electrónico (también el correo no deseado) donde enviaremos información muy importante que te permitirá avanzar con nuestro proceso. #LI-Onsite
