• Provide remote technical support for network and communications infrastructure. • Diagnose and resolve incidents related to LAN/WAN networks, connectivity, and networking equipment. • Support local and remote teams with configuration, upgrade, and maintenance activities. • Collaborate with network engineers, global operations teams, clients, vendors, and cross-functional stakeholders. • Perform advanced troubleshooting using packet capture tools and protocol analysis. • Monitor network infrastructure performance using large-scale monitoring and management tools. • Manage incidents, problems, and changes following ITIL best practices. • Create and maintain technical documentation, operating procedures, and support records. • Prioritize multiple simultaneous incidents while meeting established SLAs. • Communicate technical concepts clearly to both technical and non-technical users.

Deliver exceptional customer support through various channels, manage inquiries regarding services, foster strong customer relationships, and maintain a comprehensive understanding of client solutions to meet performance metrics effectively.

Role Description The Customer Service Representative – Wholesale, Specialty (CSR) is a key player in Stio's growing B2B channel. This person is the primary point of contact for our wholesale accounts — the first line of defense in solving day-to-day needs, maintaining account relationships, and ensuring our partners have everything they need to succeed. Beyond customer service, this role plays a meaningful role in back-end operations: - Managing the order book - Supporting fulfillment - Delivering seasonal reporting out of NetSuite - Maintaining assets like UPC lists, imagery, and catalogs The CSR works closely with Sales, Sales Ops, and our wholesale agency partners. Qualifications - 1+ year of account management, customer service, or relevant wholesale/retail experience - Excellent organizational and time management skills - Strong written and verbal communication skills; professional, warm, and solution-oriented - Proficiency in Microsoft Office Suite required; Google Workspace preferred - Demonstrated ability to learn and adopt new systems quickly - Experience with NetSuite, Elastic, or SPS Commerce is a strong plus - Background in wholesale apparel or outdoor industry is preferred but not required - Attention to detail and genuine interest in solving for customer needs Requirements - Serve as the primary point of contact for wholesale specialty accounts - Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment - Communicate proactively with accounts on order book management - Keep Elastic up-to-date with marketing and sales assets - Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through - Manage all returns, exchanges, and warranties for the wholesale channel - Coordinate with NRI warehouse contacts to ensure ordered product arrives on time and in full - Participate in weekly Sales Team meetings with updates on channel business - Generate seasonal sales reports for each assigned wholesale partner - Produce accurate, analytical channel reports from Elastic and seasonal reporting from NetSuite - Own and update SPS reporting and assist with asset creation - Maintain shared files, sales tools, and product information across systems - Maintain a working knowledge of Stio's full product line from season to season - Work cross-functionally with Planning and Operations on fulfillment and inventory matters Benefits - Medical, Dental Vision plans - Company Paid Long Term Disability - Employee Assistance Programs - 401k with Match - Generous paid time off policies - Gear test, perks and more We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $40,000-$50,000.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines. This is a remote / work-from-home position. What You Will Do: - Answer and return calls from policyholders and agents effectively and professionally. - Addresses customer complaints and determines appropriate solution. - Process daily requests from agents and policyholders with high accuracy. - Complete ongoing training with products and processes within the customer service department. - Daily review and preparation of all incoming documents and policyholder requests received in office. - Assist with daily workflow and distribution of processing by scanning and indexing to Onbase. - Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day. - Assist with return mail and proper follow up. - Assist with the distribution and mailing of outgoing letters generated by the customer service team. - Watch for trends, issues or potential fraud along with assisting with agent practice investigation. - Assist with complaint research, follow-up and resolution. - Complete assigned projects in the planned timeframe. What You Can Bring: - Experience in a customer service role required - A high level of integrity, confidentiality, flexibility and support of management is always expected. - Excellent analytical skills and attention to detail. - Ability to handle and prioritize multiple tasks and meet deadlines. - Ability to work well under pressure - Positive and helpful attitude. - Ability to be a team player and be able to work independently. - Proficiency in Word and Excel helpful. Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.