Ollie

• Publish and schedule content across all Ollie social channels, ensuring accuracy, consistency, and alignment with the content calendar • Conduct ongoing social listening to identify trends, cultural moments, and real-time opportunities for Ollie to join relevant conversations • Manage community engagement by responding to comments, DMs, and mentions in a consistent, thoughtful, and brand-aligned manner • Execute timely, on-brand responses to trending topics, balancing speed with brand voice and sensitivity • Identify and execute “surprise and delight” moments (e.g., gifting, personalized responses, reactive content) to build loyalty and advocacy • Monitor daily performance and compile regular reports on key metrics (engagement, reach, views, etc), translating data into actionable insights • Collaborate cross-functionally with creative and brand to ensure cohesive messaging and execution and CX teams to address escalations and ensure our community feels heard and supported. • Maintain a strong understanding of platform best practices and evolving social trends to optimize content performance and act as Ollie’s in-house expert on social trends and best practices. • Support campaign launches and key brand moments with real-time posting, engagement, and performance tracking

• Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through: - Exploratory analytical projects that identify actionable learnings & create high-value hypotheses - Hypothesis & initiative valuation to inform prioritization - Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning • Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas • Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience

• Design, build, and maintain APIs, interfaces, and technical infrastructure that power Ollie’s subscription platform. • Contribute to all stages of the software development lifecycle- from planning and design to implementation, deployment, and maintenance. • Collaborate closely with engineers, product managers, and designers in an agile environment to deliver high-quality, impactful features. • Develop and integrate 3rd-party services to enhance functionality and improve the customer experience. • Write reliable, performant, and well-tested code that scales with our growing business. • Continuously improve existing systems through refactoring, performance optimization, and automation. • Participate in code reviews, knowledge sharing, and technical discussions to uphold best practices and foster team learning. • Troubleshoot production issues and help maintain a stable and resilient platform. • Stay curious- explore new tools, technologies, and techniques to improve developer experience and product quality.

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. As Ollie’s next Logistics and Transportation Associate, you will be responsible for coordinating all transportation related activities for the company. This position serves as a liaison to a variety of parties including for-hire transport companies, storage facilities, customers, and cross-functionally within Ollie. This position uses analytical and quantitative methods to understand, predict, and improve logistics processes to optimize efficiency and reduce costs for the company and our customers. We are looking for an energetic, highly motivated self-starter to join and enhance our Logistics team. Join the pack! This position is based remotely in the United States and will report to our Director of Logistics & Delivery Experience. What You'll Do: - Coordinate and schedule all inbound shipments and transfers to our nationwide network of fulfillment centers. Execute shipment logistics from order release through final delivery, meeting service, delivery, and cost objectives - Work collaboratively with Supply Chain and Fulfillment Operations for the timely movement of shipments. - Track and trace all shipments to provide proactive updates and manage shipment exceptions. - Submit rate quotes and quarterly RFP bid requests. - Partner cross-functionally with partners from Marketing, Digital, Strategy, CX, and Operations to achieve shared goals and objectives to improve the customer experience. - Track KPIs and other key metrics with a focus on continuous improvement. - Selects, tenders, and manages for-hire carriers; plans and optimizes loads using internal tools and aid in selection of future tool/software improvements - Ability to manage multiple systems to identify, monitor, and improve transportation performance, along with the ability to identify potential system improvements. - Resolve daily execution issues, including missed pickups, service failures, damage, and freight discrepancies - Review freight invoices and accessorial charges; partners with Finance and carriers to resolve discrepancies - At times, leads or participates in continuous improvements initiatives and cross-functional projects to enhance delivery experience, efficiency, and cost performance. - Maintains SOPs and recommends process improvements to improve efficiency, delivery experience, and cost. - Build strong working relationships with internal teams and external carrier partners. - Performs other duties and responsibilities as assigned to support the company and its operational needs. Who You Are: - You have experience in all modes of transportation including, full truckload (dry van & refrigerated), LTL, middle-mile, and final-mile parcel. - You have prior experience managing residential deliveries with national and regional parcel carriers. - You have a detailed understanding of the pricing structures and cost savings techniques for each mode of transportation. - You've creatively reduced transportation costs by optimizing route planning and scheduling. - You have experience managing and developing carrier scorecard systems and holding quarterly business reviews with transportation vendors. - You have experience managing omnichannel logistics and direct-to-consumer operations and logistics. - Excellent attention to detail with analytically and financially-focused decision making skills. - Ability to problem-solve, work independently, and deliver timely results - Excellent communication, organizational, and time management skills. - Hunger to develop within Ollie’s Logistics & Transportation team - Bachelor’s Degree What You'll Get: - Competitive salary - Sponsored 401k program with employer match up to 4% - Comprehensive health coverage including medical, dental and vision - Unlimited vacation policy that you're encouraged to use - Paid parental leave - 1-week paw-ternity leave for new dog parents - Free Ollie subscription - Inspiring pack members! What We Value: Keeping Dogs At The Heart Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work. Being Courageous And Kind We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together. Setting New Standards We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work. Making Ollie The Best Chapter We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers. If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting. Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

• Lead the packaging workstream for New Product Launches, serving as the technical lead from concept to commercialization while ensuring all solutions are validated, sourced, and ready for market on schedule. • Partner with cross-functional teams, including Food Scientists, Process Engineering, and Marketing, to translate product requirements into high-performance packaging that protects product quality and enhances the customer experience. • Analyze member feedback and performance data to identify and execute re-engineering projects that improve durability, cold-chain integrity, and the physical "unboxing" experience. • Develop and refine material specifications in collaboration with FSQA and R&D to ensure all packaging meets rigorous functional standards, food safety requirements, and performance targets. • Incorporate eco-friendly materials and waste-reduction strategies into all new and existing projects, ensuring Ollie’s sustainability objectives are met without compromising cost-effectiveness or reliability. • Identify and implement high-impact cost savings projects through material optimization, rightsizing, and improved pallet utilization across the entire supply chain. • Work closely with external vendors and partners to define technical requirements and manage specification performance, ensuring materials support competitive sourcing and consistent manufacturing standards. • Summarize packaging development activities and results, effectively transferring technical knowledge to fulfillment centers and external partners to ensure "in-spec" handling and storage. • Travel between fulfillment centers and supplier sites to verify packaging performance, troubleshoot line efficiencies, and audit the implementation of new materials or designs.

• Partner with our omnichannel lead on a weekly basis to analyze retail sales across retail partners and distributors. Collaborate with Supply Chain to ensure we have enough inventory at our fulfillment centers to meet demand, and manage monthly reforecasting. • Maintain a demand planning model based on sales trends and future expected activity to project demands on inventory, sales mix trends, and expected impact on gross margin. • Track and monitor our input costs to understand how our gross margins evolve over time across our product portfolio, helping explain how Ollie’s overall gross margin shifts from month to month. • Collaborate with cross-functional teams to understand and analyze business performance. • Collaborate with Finance and our omnichannel lead to size and model new business opportunities. • Assist with the development of long-term strategic plans.

Come join the Ollie Canine Care team!  Our customers want the best for their dogs, and we share that passion. We’re looking for a Customer Experience Associate to join our Canine Care Customer Experience team—a small, dedicated group that ensures every dog (and their parent) has the best possible experience. We make sure that, from box to bowl, all our dogs (and their parents) have the best experience possible. At Ollie, dogs are at the heart of everything we do. Our love for them drives us to be our best, whether we're raising the bar on our products, customer service, or teamwork. As a team, we set new standards and strive to continually improve in everything we do. We also believe in being courageous and kind—creating an inclusive space where diverse perspectives help us grow stronger and work better together. And we want every moment at Ollie to be a chapter you’ll cherish, with a team that celebrates successes, learns from challenges, and enjoys the journey. The Customer Experience Associate will report to the Customer Experience Shift Manager. This is a remote position, in the Nashville, TN, or Salt Lake City, UT areas ONLY.

• Develop, refactor, and maintain our application across the frontend and CMS to enable Product to fully self-service and run AB tests efficiently. • Collaborate closely with Product to iterate on upcoming AB tests & ideas. • Support our customers through optimizations to our onboarding experience. • Contribute to all stages of the software development lifecycle- from planning and design to implementation, deployment, and maintenance. • Work closely with engineers, product managers, and designers in an agile environment to deliver high-quality, impactful features. • Make incremental backend contributions as needed to support both frontend and product requirements. • Write reliable, performant, and well-tested code that scales with our growing business. • Continuously improve existing systems through refactoring, performance optimization, and automation. • Participate in code reviews, knowledge sharing, and technical discussions to uphold best practices and foster team learning. • Troubleshoot production issues and help maintain a stable and resilient platform. • Stay curious- explore new tools, technologies, and techniques to improve developer experience and product quality.

• Managing a team of Canine Care Advocates on duty during the allocated shift (9:30-6 PM MST) • Handling escalated customer situations and resolving these in accordance with established business guardrails • Partnering with the team to develop and implement new and updated training materials for the team • Partnering with the team to interview, recruit, and onboard new team members • Working with other leaders to implement best practices, SOPs, metrics, and KPIs • Delivering acceptable levels of team performance over time and working towards implementing new brand guidelines in talk tracks, scripts, emails, etc. • Help drive initiatives to accomplish our CX Vision of creating a world-class, genuinely kind customer experience. • Help to develop/coach our Canine Care Advocates not only in their KPIs and roles but their career development.

• Own and Optimize Enterprise Systems. You will be responsible for the day-to-day health, performance, and continuous improvement of Ollie’s core enterprise systems, including ERP, WMS, and related operational platforms. You will ensure systems are configured to support scale, reduce manual work, and enable accurate, reliable execution across the business. • Own End-to-End Business Processes Across Systems. You will own key business workflows that span multiple systems — from order creation through fulfillment, billing, and downstream reporting. This includes documenting current-state processes, designing future-state improvements, and ensuring system behavior aligns with real operational needs. • Drive Integrations and Data Flow Integrity. You will partner with technical teams and vendors to define, maintain, and improve integrations between systems (e.g., commerce platforms, ERP, WMS, 3PLs). You will help ensure data is accurate, timely, and reliable across systems, and will support monitoring, reconciliation, and issue resolution when things break. • Empower Finance and Operations Teams. You will serve as a trusted partner to Finance and Operations stakeholders, translating business needs into system solutions. You will proactively identify opportunities for automation, standardization, and process improvement that enable teams to operate more efficiently and with greater confidence in the data. • Execute with Technical Expertise. You will contribute hands-on where needed by configuring systems, writing scripts or workflows to support critical business functions, and implementing best practices for testing, QA, documentation, and controlled releases. • Contribute to the Long-Term Systems Vision. You will help shape the roadmap for Ollie’s enterprise systems by identifying gaps, proposing improvements, and prioritizing initiatives that support growth, scalability, and operational excellence.