FICO logo
FICO

FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.

Business Operations Analyst II

Business OperationsBusiness OperationsFull TimeRemoteMid LevelTeam 1,001-5,000Since 1956H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$70K - $110K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishServiceNow

Job Description

Business Operations Analyst II

FICO

• Supporting our Customer Experience organization • Collaborating closely with cross-functional teams • Establishing operational rhythm and reporting • Analytics and insights • Driving strategic initiatives • Tracking KPIs and building reporting frameworks • Ensuring data integrity and hygiene

Job Requirements

  • Experience in business operations, analytics, program management, or related roles
  • Direct experience supporting Customer Success and/or Customer Support organizations in a B2B environment is a plus
  • Strong analytical skills with advanced proficiency in Excel (pivot tables, complex formulas, data analysis)
  • Advanced PowerPoint skills with ability to create executive-ready presentations
  • Experience with CRM systems, particularly Salesforce and ServiceNow
  • Proven project management abilities
  • Excellent communication skills
  • Demonstrated ability to build structure in ambiguous environments
  • Change management expertise
  • Bachelor's degree in Business, Analytics, Communications, or related field (or equivalent practical experience)

Benefits

  • Highly competitive compensation
  • Benefits and rewards programs
  • Engaging, people-first work environment
  • Work/life balance
  • Employee resource groups
  • Social events to promote interaction and camaraderie

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