iHerb, LLC logo
iHerb, LLC

Come join the movement....we are a vehicle to healthy living!

Senior Director, Business Operations

Business OperationsBusiness OperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 1996H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$260K - $285K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglish

Job Description

Senior Director, Business Operations

iHerb, LLC

• Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations • Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement • Coach and develop managers and operational leaders • Drive organizational alignment and clarity across operational functions • Establish operational performance metrics and service standards across operational teams • Lead operational strategy and continuous improvement initiatives across Commercial Operations • Design and implement scalable workflows, governance models, and operational processes • Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization • Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms • Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

Job Requirements

  • Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
  • Proven success driving cross-functional operational transformation and process optimization initiatives
  • Strong experience building scalable workflows, operational governance, and execution frameworks
  • Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
  • Strong analytical, organizational, and problem-solving skills
  • Experience leading managers and operational teams
  • Excellent executive communication and stakeholder management skills

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Time Off and Paid Sick Leave
  • Annual bonuses
  • Restricted Stock Units

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