• Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals. • Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs. • Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows. • Create, curate, and maintain impactful enablement content for CX teams. • Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. • Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment. • Leverage and manage the CX tech stack to drive efficiency and insight. • Lead strategic enablement initiatives from concept to completion. • Analyze CX metrics to identify skill gaps and inform continuous improvement strategies. • Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

Role Description The A/R Management Lead is responsible for supporting all revenue cycle functions related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes following up on insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed. The A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. - Perform job responsibilities and tasks according to company standards as well as state and federal guidelines. - Problem-solve and provide complete resolutions for complex accounts and escalations. - Make telephone calls to patients, hospitals, insurance companies, facilities, or attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document account activity details in the claims processing system. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly. - Identify process improvement opportunities and develop standard operating procedures (SOPs). - Complete assigned special projects from the Manager, providing regular updates and reports. - Perform quality checks on assigned claims. - Conduct monthly reviews and process write-offs for assigned accounts. - Ensure the highest level of compliance with all applicable laws and regulations, including HIPAA. - Investigate and resolve escalations from team members, payers, and other stakeholders, as assigned by the Manager. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required; Associates Degree preferred. - Minimum 3–5 years of experience in healthcare claims processing, billing, or accounts receivable. - Obtain ambulance biller certification within 6 months of employment. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, such as billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments or team members. - Excellent computer skills, including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Excellent interpersonal, organizational, and time management skills. - Strong problem-solving skills and investigative abilities. - Ability to work in a fast-paced, adaptive environment with minimal supervision. - Knowledge of collections or medical billing, with a basic understanding of ICD-10, HCPCS, and medical terminology preferred. - Effective critical thinking and analytical abilities. - Strong customer service skills and experience. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description Nuclearn is hiring its first Senior Revenue Operations Analyst, and the job is to build the foundation, not maintain one that already exists. Today our go-to-market runs on capable people and a lot of spreadsheets. Your job is to make it run on clean data and a sales process that repeats. We're post-PMF and scaling, with customer count and deal volume climbing. Individual effort and parallel spreadsheets won't carry us to the next stage. You'll own HubSpot as the single source of truth and build the forecasting, reporting, and process Sales and Finance can trust. You'll report to Marie Grant, our Controller, and partner daily with Sales, Customer Outcomes, Marketing, and Finance. This is an individual contributor role; you're building the function, not managing a team. Two things matter most, a forecast leadership trusts, and a HubSpot instance clean enough that people stop keeping their own spreadsheets. What you'll own - Systems and data integrity. - Own HubSpot as the single source of truth: the data model, fields, automation, and integrations into Finance systems. Keep it clean enough that people stop keeping their own spreadsheets. - Forecasting and pipeline analytics. - Build the forecasting model and pipeline reporting that Sales and Finance can trust, and surface risk early instead of at quarter end. - Revenue reporting and metrics. - Define and report the metrics that connect GTM activity to revenue: ARR, net revenue retention, win rates, cycle times, and expansion. Build the dashboards leadership runs on. - Deal desk and quote-to-cash. - Tighten the path from deal close to billing, partnering with Finance on clean handoffs and a process that scales as volume grows. - GTM process and enablement. - Define the workflows that keep Sales, Customer Outcomes, and Marketing working from consistent data. Make the right way the easy way as the team grows. Qualifications - 5+ years in revenue operations, sales operations, or GTM analytics at a B2B software company. - Deep knowledge of HubSpot to architect it, not just use it. - Experience building forecasting models and revenue reporting leadership ran on. - Experience cleaning up a CRM that drifted into chaos. - Ability to think in systems, not one-off reports. - Comfortable building without a playbook. - Ability to translate between Sales and Finance without taking a side. - AI-fluent professional. - Comfortable with candor. Requirements - Experience standing up a RevOps function from scratch rather than inheriting a mature one. - Background in B2B SaaS with a land-and-expand or net revenue retention focus. - Familiarity with quote-to-cash and the Finance side of the revenue process. - Experience in a regulated, technical, or long-sales-cycle industry. Benefits - Equity participation. - Medical, dental, and vision insurance. - 401(k) with 100% match on the first 4%. - Unlimited PTO. How we work We're a values-driven company. Six values shape how we work, and three will be especially visible in this role: - Ownership and Urgency: See it, own it, fix it. - Resourcefulness: Every dollar and hour matters, maximize impact. - Excellence through Iteration: Move quickly, never carelessly; rework is failure, iteration is not. A few practical notes - Full-time, salaried, with equity participation. - Remote (US-based); Phoenix HQ option available and welcomed. - Occasional travel to Phoenix HQ for team onsites and planning. - U.S. citizenship or permanent residency required for DOE export compliance. How we hire Fast, respectful, and practical. Our goal is first conversation to decision in three weeks or less. - 30-minute intro with our Head of People. - 60-minute interview with the Hiring Manager. - Practical work sample. - Presentation of work sample.

Role Description Our commercial team is building a sustainable and scalable enterprise-focused operating model towards complex deal cycles with accounts managing 250m+ revenue and up, including Fortune 500s. This high-ownership role is central to helping improve and harden that model. You will own pipeline visibility, forecast accuracy, GTM process design, and the operational cadence that connects our commercial strategy to daily execution. You will work directly with the Head of Commercial Sales and serve as the operational backbone for a GTM organization that includes Account Executives, ADRs, Solutions Architects, and Customer Success. This is an individual contributor role with significant scope, direct access to commercial leadership, and clear ownership over outcomes — not just activities. What You'll Own - Forecasting & Pipeline - Design and lead a rigorous weekly forecast process built on real data — stage definitions that mean something, deal hygiene standards that hold, and coverage analysis that drives decisions. - Build pipeline reporting that gives leadership a clear, current, and honest view of deal health across the full commercial portfolio. - Proactively surface pipeline risks and opportunities early — not after the quarter is over. - Identify patterns in pipeline data and accelerate variance analysis to sharpen forecast accuracy over time. - GTM Process & Playbooks - Assess current GTM processes across the full sales cycle and drive targeted improvements that increase speed, consistency, and conversion. - Define and operationalize stage entry/exit criteria, cross-functional handoff protocols, and deal desk processes calibrated for complex enterprise transactions. - Partner with Sales, Marketing, CS, and Implementation to ensure process design reflects operational reality — and that it gets followed. - Accelerate playbook development and surface process gaps that manual review would miss. - Reporting & Analytics - Optimize reporting through AI toolsets to reduce time-to-insight and free capacity for higher-order analysis. - Own the commercial reporting layer — pipeline by stage, velocity metrics, win/loss analysis, rep-level performance — and keep it grounded in accurate data. - Translate analytics into clear, decision-ready insights for the Head of Commercial Sales and executive leadership. - Build dashboards in HubSpot and Excel that people actually use to run the business. - HubSpot Administration - Own pipeline configuration, lifecycle stages, automation workflows, and data model integrity in HubSpot. - Proactively identify and close tooling gaps — recommend additions to the GTM stack when the operational case is clear. Qualifications - 5+ years in a Revenue Operations, Sales Operations, or GTM Operations role — ideally in B2B SaaS. - Direct experience supporting enterprise or complex deal cycles requiring multi-stakeholder coordination and longer sales motions. - A track record of taking ownership of GTM operations end-to-end. - Strong HubSpot proficiency across pipeline management, workflow automation, and reporting. - Fluency in AI tools, used as regular practice, not novelty, and with a clear point of view on where they create real leverage in a RevOps context. - Experience with deal desk design, multi-stakeholder deal processes, or contract review workflows. - Advanced Excel skills for analysis, modeling, and reporting. - Operates well as a team of one — thinks strategically, executes hands-on, and holds a high bar for the work regardless of the level of oversight. - Communicates directly and early — surfaces issues when they can still be acted on, not after the fact. Nice to Have - Experience in compensation plan administration or quota modeling. What to Expect This role comes with real authority and real accountability. You will not be waiting for direction. You will be identifying what the commercial function needs next and moving toward it. That requires the confidence to make decisions, the discipline to follow them through, and the candor to say clearly when something is not working. We hold a high bar for the quality of the work and a genuine investment in the people doing it. This is not a role for someone looking to maintain the status quo — it is for someone who finds that kind of work unsatisfying and wants to spend their time on problems that actually matter. Benefits - Competitive salaries and meaningful equity. - Health, dental, vision, life, and disability insurance in the US. - 401(k) and flexible spending accounts. - Flexible time off for all employees. - Access to Atlanta and San Francisco offices for remote workers. Equal Opportunity Employer Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.