Role Description CONTACT Care Line is East Tennessee’s first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for: - Assessing suicide risk - Offering compassionate support - Ensuring timely documentation - Collaborating with visitors to create safety plans Counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines. CONTACT’s team culture values mutual support, professional growth, and a shared mission to make a difference—every single day. Qualifications - Must be 18 years of age or older - Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program - Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required - Minimum of 1 year of experience in mental health, crisis intervention, or a related field - Strong empathic listening and reflective communication skills - Ability to remain calm and apply logical reasoning in high-stress or high-risk situations - Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness - Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues - Growth mindset with a willingness to receive and implement feedback promptly - Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences - Resourceful, solution-focused mindset with the ability to make independent decisions under pressure - Commitment to open, timely, and respectful two-way communication - All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment - Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet. Requirements - Deliver high-quality work within established timelines - Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services - Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT’s mission - Operate independently when needed, while maintaining strong communication and coordination with other team members - Uphold a high level of integrity, responsibility, and trustworthiness when working remotely Benefits - Fully remote position

Role Description Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Pre-Service Financial Counselor to assist the Patient Advocacy department. The position would work Monday-Friday from 8:00am-4:30pm and is eligible to work from home. The Pre-Service Financial Counselor is responsible for: - Creating accurate estimates utilizing the EPIC estimator. - Contacting patients to financially counsel them on their estimates. - Offering the appropriate pre-pay discounting. - Collecting patient responsibilities for pre-scheduled hospital-based services. If you are enthusiastic about assisting patients and are up for the challenge, apply today! Qualifications - High School diploma or equivalent and 4 years experience, OR Bachelor's degree required. - Strong PC and computer skills required. - Familiarity with large-scale, automated patient billing systems (e.g., Medipac, EPIC), medical terminology, and fee schedules and coding (e.g., CPT/HCPCS) preferred. - Strong analytical and problem-solving skills, organization and time management. - Previous experience with insurance verification and benefit application preferred. - Must develop and manage positive working relationships with colleagues, management, 3rd party payers, patients or their representatives, physicians and hospital leadership. - Must possess excellent communication and customer service skills. - Must display leadership skills. - Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload. Requirements - Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals. - Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions. - Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. - Resolve complex outstanding patient issues. - Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled. - Maintain department productivity levels. - Maintain compliance with quality standards. Licensure, Certifications, and Clearances - Act 34 Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

• Provide coverage in short-term, surge and on-demand situations for counselors who are absent • Provide personal financial counseling and management services to military service members and their families • Assist service members in establishing a spending plan for extended absences • Develop and distribute informational financial materials to service members and families • Coordinate and provide various Personal Financial Management classes/workshops • Respond to requests for age-appropriate classes or seminars • Utilize virtual counseling and electronic communication modes effectively • Manage duty to warn situations according to DoD protocol • Communicate with leadership and participate in regular supervision and quality improvement activities

• Psychosocial chat counseling • Support in expanding the team’s "toolbox" • Developing psychosocial informational/educational materials • Participation in peer consultation (intervision) groups and supervision • Preparing professional articles and presentations • Supporting the psychosocial counseling team with daily tasks • Supporting other teams such as fundraising, network, research, innovation, or technology • Participation in workshops on various topics