Role Description We are looking for motivated candidates who thrive in a fast-paced, high-growth environment to join our Customer Success team. In this role, you will help deliver an excellent experience to prospective and current brokers and policyholders, with a particular focus on supporting customers across Germany and the broader European market (with a focus on the DACH region). We believe that when our customers succeed, we succeed. The ideal candidate will have experience identifying customer needs and helping resolve them in a complex, evolving business environment — from product education and platform guidance to administrative and transactional support. If you bring a positive, solutions-oriented mindset and genuinely enjoy helping others, we’d love to hear from you. This is a full time, remote-first position, that can be based anywhere in Germany. Responsibilities - Respond to inbound questions and requests from prospective and current customers via live chat, email, and occasionally by phone. - Ensure brokers and policyholders receive the support they need by partnering closely with Coalition’s sales, security, insurance, and claims teams. - Educate customers on Coalition’s products, including our online quoting platform for brokers and our cybersecurity platform for insureds. - Act as a first point of contact for customers and help route, coordinate, and resolve issues efficiently across internal teams. - Support business development and underwriting teams by helping deliver a high-quality customer experience from first contact through ongoing service. - Work cross-functionally to identify recurring customer pain points and help improve processes, workflows, and product experience. - Provide thoughtful, professional support in a regulated insurance environment serving customers across multiple markets. Qualifications - 1+ year of experience in insurance customer support, customer service, customer success, broking, underwriting, or a similar client-facing role. - Prior experience working in the insurance sector (or insurance-related businesses) will be given priority. - A proven track record working with the German or broader European commercial insurance market (especially DACH region - Germany, Austria, Switzerland) is expected. - Must be fluent in English and German, both in oral & written communication. - Strong written and verbal communication skills, with the ability to explain products, processes, and next steps clearly to customers. - Highly resourceful, organised, and comfortable working in a dynamic, scaling business. - Ability to manage competing priorities while maintaining a high standard of customer care. Bonus Points - Experience working within the German or broader European commercial insurance market (especially DACH region - Germany, Austria, Switzerland). - Additional language skills, including German. - Familiarity with the local commercial insurance ecosystems. - Cybersecurity knowledge. - Cyber insurance knowledge. - Experience supporting customers across multiple countries, teams, or regulatory environments. Benefits - 100% public healthcare coverage. - 30+ paid holidays. - Annual home office stipend. - Statutory pension. - Mental & physical health wellness programs. - Competitive compensation and opportunity for advancement.

Role Description Kevel is looking for a Technical Product Enablement Manager to be the bridge between our product and the teams who bring it to market. Reporting to the Chief Product Officer, you'll own how product knowledge flows through the business from the moment a feature ships to the moment a seller confidently demos it, a CSM answers a tricky adoption question, or a marketer writes copy that actually reflects what the platform can do. This is a role for someone who loves making complex products understandable. You'll build and maintain the systems, content, and programs that keep our commercial teams sharp on a fast-evolving platform. This includes documentation, enablement programs, sales collateral, and product marketing materials with AI-augmented workflows at the core of how you scale. You'll work cross-functionally with Product, Sales, CS, Solutions Architecture, and Marketing. If you're equal parts translator, builder, and systems-thinker and you get energy from turning product complexity into commercial clarity, we'd love to hear from you. Qualifications - 4+ years of experience in product enablement, product marketing, technical writing, or a related role — ideally within B2B SaaS, adtech, or retail media - A track record of building and maintaining product documentation or enablement content libraries at scale, with strong instincts for keeping content current rather than letting it drift - Exceptional written communication skills, with the ability to translate complex technical capabilities into clear, compelling language for commercial audiences - Hands-on experience with AI tools for content creation and workflow automation, and genuine enthusiasm for experimenting with new ways of working - Strong cross-functional collaboration skills — you're comfortable working with everyone from engineers and PMs to AEs and CS leaders, and you know how to surface what each group needs from the other - Experience designing and delivering training or onboarding programs, with an understanding of how adults actually learn and retain product knowledge - Familiarity with enablement and documentation tooling (e.g., Notion, Confluence, Highspot, Guru, or similar) and the judgment to evolve a tooling stack as needs change - A data-informed mindset — you measure whether enablement is working and iterate based on what you find - Comfort with ambiguity and a bias toward action; you can spot a knowledge gap and close it without waiting for a perfect brief - Bonus: experience in adtech, retail media, or programmatic advertising, or exposure to go-to-market planning for product launches Requirements - Own the end-to-end product knowledge base, maintaining accurate documentation that reflects the current state of the platform across all product areas - Partner with PMs to capture feature context at the point of build, ensuring release notes, internal briefs, and enablement materials land alongside every significant delivery - Develop scalable systems for keeping enablement content current — owning its lifecycle, not just its creation - Champion the use of AI tooling to streamline documentation processes, from generating first drafts of release notes and feature summaries to maintaining consistency across a large and evolving content library - Design and run onboarding and upskilling programs that reduce time-to-competency for commercial teams on new and updated product capabilities - Build and maintain a library of battlecards, positioning guides, demo scripts, and objection-handling frameworks in close collaboration with Sales and CS leadership - Identify where teams are losing deals or struggling with adoption due to product knowledge gaps, and close those gaps systematically - Drive adoption of self-serve resources so commercial teams can find answers independently, reducing ad hoc pull on engineering and product bandwidth - Partner with marketing to develop and refine product marketing materials — one-pagers, capability overviews, landing page copy, and launch collateral — ensuring they accurately reflect product reality and resonate with target buyers - Act as the product-to-market translation layer, ensuring messaging is grounded in genuine capability - Contribute to go-to-market planning for major releases, aligning internal enablement timing with external marketing moments - Experiment with and embed AI-assisted workflows across the enablement function, reducing manual overhead as the platform evolves - Establish best practices for AI use in content creation, balancing speed with accuracy and brand voice - Serve as the connective tissue between Product, Sales, CS, Solutions Architecture, and Marketing — surfacing knowledge gaps and feedback loops in both directions - Work closely with the CPO and PMs to shape how product strategy and roadmap direction is communicated across commercial functions - Own and evolve the internal tooling stack used for enablement, including documentation platforms, demo environments, and training delivery Benefits - Fully Remote Team: We are a 100% remote work environment with employees located around the world. - Flexible Working Hours: We trust our employees to communicate with their managers, and work when they work best. - Comprehensive Health Benefits: Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents. - Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions. - Rest and Relaxation: Unlimited personal time off and Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year). - Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four-day in-person event filled with collaboration, team building, celebration, and fun! - Home Office Stipend: You’ll receive a new Windows or Mac machine (your choice) + a $500 (or equivalent currency) home office allowance. - Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families. - Free press benefits: You’ll receive a $300 (or equivalent currency) annual allowance to subscribe to the news source of your choice. - You’ll work with an award-winning team! - Full transparency: We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights.

Role Description We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross-functional delivery teams, driving high-quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes. Key Responsibilities - Develop and implement effective processes to support high-quality programme delivery - Lead and manage programme coordinators, facilitators, mentors, and other delivery team members - Act as the escalation point for complex programme and learner-related challenges - Collaborate with learner support teams to ensure excellent participant outcomes - Coordinate facilitators and mentors to ensure successful programme delivery - Support the recruitment, onboarding, engagement, and retention of facilitators - Monitor programme performance and analyse operational data to identify improvements - Build and maintain strong relationships with key stakeholders and programme partners - Work collaboratively across teams to achieve delivery objectives and shared outcomes - Identify, prioritise, and manage operational risks throughout programme delivery - Contribute to the development of scalable systems, processes, and operational assets - Represent programme needs and stakeholder feedback in planning and operational discussions Qualifications - Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments - Experience leading and developing multidisciplinary teams - Strong operational management and process improvement capabilities - Demonstrated ability to resolve complex challenges and manage escalations effectively - Experience working with mentors, facilitators, coaches, or learner support professionals - Strong stakeholder management and relationship-building skills - Excellent analytical, reporting, and decision-making abilities - Ability to identify and manage operational risks proactively - Strong communication and collaboration skills across diverse stakeholder groups - Demonstrated commitment to delivering exceptional learner, customer, or participant experiences - Ability to work effectively in fast-paced and evolving environments - Experience balancing quality outcomes with commercial and operational objectives Benefits - Collaborative, people-centred performance culture - Opportunities to grow in a fast-paced environment - Exposure to innovative learning and development programmes - Opportunity to contribute to meaningful learner and career outcomes Our Recruitment Process - Application Submission: Complete the online form and answer brief application questions. - Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist. - Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions. - Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role. - Final Shortlist and Verification: Reference and background checks are completed. - Offer and Contracting: Successful candidates receive formal offers and contract documents. - Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.

Role Description The Senior Manager, Digital Delivery is responsible for leading the planning, prioritization, and execution of digital marketing and web initiatives across the Revance Aesthetics portfolio. This role serves as the primary liaison between Brand Marketing, Creative, Development, Regulatory, and agency partners to ensure digital programs are delivered efficiently, compliantly, and on schedule. The position combines operational leadership, stakeholder management, and project delivery, overseeing high-volume, multi-channel initiatives while directly managing the Web and Marketing Automation team. The ideal candidate is a proactive and highly organized leader who excels at driving alignment, managing competing priorities, and delivering results in a fast-paced environment. Reporting to: Head of Digital & Loyalty Location: Remote Responsibilities/Essential Duties: - Serve as the primary point of contact and strategic account lead for business and brand stakeholders across digital initiatives. - Manage the intake process for web and digital marketing requests, confirming scope, requirements, priorities, and success metrics while balancing competing business needs. - Prioritize, resource, and sequence work across multiple projects, ensuring alignment with business objectives, team capacity, and delivery timelines. - Partner cross-functionally with Brand Marketing, IT, Data & Analytics, Channel Owners, Regulatory Affairs, and agency partners to align requirements and drive successful execution. - Develop and maintain project plans, timelines, and deliverables. Identify dependencies, mitigate risks, and proactively communicate project status and impacts. - Facilitate key project management activities, including kickoffs, status meetings, stakeholder reviews, and retrospectives. Document decisions, action items, and next steps while holding internal teams and external partners accountable for delivery commitments. - Lead the end-to-end delivery of digital initiatives across multiple web properties and marketing automation platforms, including omnichannel campaigns, website enhancements, content updates, landing pages, and Salesforce Marketing Cloud (SFMC) journeys. - Directly manage and develop two team members responsible for web operations and marketing automation, overseeing workload prioritization, capacity planning, performance, and delivery quality. - Manage the Promotional Claims Review (PCR) process by coordinating regulatory submissions, incorporating feedback, and securing approvals to ensure timely and compliant execution. - Conduct quality assurance reviews of final deliverables to ensure accuracy, brand consistency, functionality, and adherence to regulatory requirements. - Own and continuously improve the team's delivery operations, including workflows, project management tools (e.g., Monday.com), documentation standards, asset management processes, and version control practices. - Establish and maintain scalable processes, governance frameworks, and operational best practices that improve efficiency, visibility, and delivery performance across the digital marketing organization. Qualifications - Bachelor’s degree & 8+ years’ directly related experience. - People-management experience. Requirements - Bachelor’s degree in Marketing, Communications, or a related field. - 8+ years’ experience in program/project or account management in large enterprise or agency environments. - Demonstrated and successful leadership of large, cross-functional digital, web, and creative projects. - Working knowledge of digital marketing strategies, channels, and execution across paid media, email, SMS, web, and social platforms. - Ability to manage complex timelines, interdependencies, and multiple stakeholder needs. - Comfortable navigating ambiguity and leading through influence. - Strong written and verbal communication skills. - Highly organized and detail-oriented, with exceptional time management skills and the ability to maintain systems, assets, documentation, and schedules with precision. - Advanced proficiency with project management tools and platforms (e.g., Monday.com or similar), including workflow design, reporting, and operational optimization. - Experience coordinating regulatory review and approval workflows in a highly compliance-driven environment. - Ability to perform effectively under pressure, adapt to shifting priorities, and manage multiple concurrent projects without compromising quality or deadlines. - Advanced proficiency with com, Ziflow, Lucid, and related project management, workflow, and collaboration tools. - Familiar with the operational mechanics of digital marketing channels, including paid media, web, email, SMS, and social, and how they integrate across campaigns. - Affinity for brand storytelling and content marketing, with the ability to translate strategy into executable, on-brand digital experiences. - PMP, Agile, or other formal project/program management certification, or equivalent advanced training and education. Benefits - Competitive Compensation including base salary and annual performance bonus. - Flexible PTO, holidays, and parental leave. - Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more! Company Description Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.