Role Description If you love the moment a complicated tool finally clicks for someone, this role is built for you: you'll teach the small law firms who run on LEAP to get the most from it — and design the program that turns those one-to-one wins into something thousands of firms feel. The Client Success Learning Program Manager leads the planning, execution, and growth of scalable learning and adoption programs for existing LEAP users. This role is responsible for helping customers deepen proficiency, adopt additional features, and consistently realize value through a mix of live learning (webinars, bootcamps, office hours) and digital lifecycle outreach. This is a net-new, high-impact role designed to scale best practices that have historically been delivered 1:1. You will build on a newly launched learning program and own both how learning is delivered live and how automated outreach is operationalized across the customer journey using Gainsight. You’ll collaborate closely with Client Success leadership, Client Success Managers, Product, Support, and internal subject matter experts to ensure customers receive the right learning at the right time with clear calls to action that drive adoption, satisfaction, and retention. The OTE range for this position sits between USD $115,000-140,000 dependent upon experience. Qualifications - 4+ years of experience in customer education, enablement, client success, training, or related roles - Proven experience designing and delivering live, instructor-led learning for software users - Strong facilitation skills with confidence presenting to groups in virtual environments - Excellent program management skills (planning, prioritization, execution) - Strong written communication and ability to translate product complexity into clear learning outcomes Requirements - Experience managing digital customer journeys, nurture campaigns, or lifecycle outreach - Hands-on experience with Gainsight, including CTAs, playbooks, and journey orchestration - Experience in SaaS, B2B software, or technology-driven environments - Familiarity with adult learning principles, instructional design, and engagement best practices - Experience supporting mid-market and/or enterprise customers Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources Company Description LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together. LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven incentives, flexible remote work, a generous Parenting Policy, and so much more. We strongly believe that mutual trust, personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, and ongoing support to define a career with us. With us, your career will grow as you do, with opportunities to step into new roles, and explore new departments in this innovative industry. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. All LEAP employees must ensure ongoing compliance with organizational security policies, standards, procedures, and control frameworks including risk management and incident management processes.

Role Description The Program Director leads delivery and operations for the OLIVER studio working in partnership with our client. You are accountable for SLA performance, resource utilization, operational reporting, and the overall health of the studio’s day-to-day workflow. You partner directly with the Business Director, Resource Manager, and Integrated Project Managers to build and maintain a structured, scalable way of working. What you will be doing: - Own the end-to-end delivery operation — from brief intake and triage through production, review, approval, and delivery — using OMG as the central workflow management system. - Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a delivery culture that is process-led, SLA-aware, and proactive. - Partner with the Resource Manager to allocate creative, production, and QA resource against the studio's active workload, managing peaks and troughs effectively. - Establish and maintain weekly and monthly accountability rhythms — status reporting, resourcing reviews, SLA tracking, and QBR preparation — in partnership with the Business Director. - Route tasks to talent, factoring real-time utilization and SLAs; implement automated alerts to proactively address potential bottlenecks. - Drive quality control standards across all workstreams, working closely with the QA Manager to ensure every asset is accurate, brand-compliant, and delivery-ready. - Lead the studio's transition period: manage the handover of in-flight work from incumbent agencies, build process documentation, and establish OLIVER's ways of working from go-live. - Manage relationships with Mexico City-based delivery team members, supporting cross-cultural collaboration and remote operational effectiveness. - Report on studio performance against KPIs — cost per asset, time per project vs. SLA, resource utilization, revisions per asset — and identify trends and improvement opportunities. - Build and maintain the studio's operational playbooks, briefing standards, and SLA frameworks. Qualifications - Proven experience leading delivery and operations in a complex, multi-brand content production environment — ideally spanning multiple locations and disciplines. - Expert proficiency with project management and workflow systems; experience with OMG or similar platforms (Workfront, Wrike, etc.) is a strong advantage. - A track record of building and managing high-performance project management and operations teams. - Strong data literacy: comfortable owning delivery metrics, SLA reporting, and operational dashboards. - Experience managing distributed, multi-cultural teams across different time zones. - A proactive, structured approach to problem-solving — you identify risk early and resolve it before it reaches the client. - Experience leading studio transitions or agency implementations is a meaningful differentiator. - Advanced use of AI tools to enhance operational efficiency, including workflow intelligence, automated triage, and brief scoring via OMG's AI-assist capability. - Agentic thinking for complex, multi-team operational challenges: systematic, outcome-focused, and adaptable. - Ability to train and guide the delivery team in responsible AI adoption within the studio's operational framework. Requirements - At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00 USD. - Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. - The range listed is just one component of OLIVER’s total compensation package. Benefits - OLIVER is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. - All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. - OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. - Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Role Description The Attorney General’s Office is recruiting for a permanent full-time Program Specialist 2 in the Consumer Protection Division, Consumer Services Unit. This position is located in Seattle, Washington, and is represented by the Washington Federation of State Employees (WFSE). - Program Specialist 2 Salary range (42): $45,024 - $60,132 (Effective 7/1/2025) - $45,924 - $61,332 (Effective 7/1/2026) - The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience. - Stipends may apply based on position requirements: - 5% King County Location Pay stipend for Seattle office location. - 5% Dual Language Requirement Pay stipend for positions requiring dual language skills. - The AGO provides a workplace that promotes work-life balance and offers professional development and growth opportunities. Qualifications - Bachelor’s degree or equivalent education/experience. - Applicable experience through previous customer service industry work, such as: - High volume call center - Retail - Hospitality - Receptionist Requirements - Customer service driven with excellent analytical and communication skills. - Employs problem-solving skills and demonstrates high attention to detail. - May provide services and information in languages other than English. Benefits - Medical/Dental/Vision for employees & dependent(s). - Vacation, Sick, and Other Leave. - 11 Paid Holidays per year. - Public Employees Retirement System (PERS) plans. - Life Insurance. - Dependent Care Assistance. - Flexible Spending Accounts. - Public Service Loan Forgiveness. - Tuition Waiver. - Deferred Compensation. - Employee Recognition Leave. - Flexible schedules and part-time/hybrid telework options. - A Wellness Program, Infants in the Workplace Program, and Employee Assistance Program. - Numerous employee-driven affinity groups.

Role Description The Remote Office Manager works at the direction of the Senior Manager, Legal Operations to oversee teams responsible for core aspects of the states’ litigation processes including e-filing, case direction, preparation of legal documents, inventory review, and related case activity. - Responsible for daily supervision of litigation support staff. - Ensure support staff is properly and efficiently executing tasks related to document review, submission, preparation, assembly and mailing, and case management so that files are moving through the litigation process as expected. - Hire, train, and foster growth of team members. Monitor productivity, performance, quality and compliance of these teams. - Development of workflows and documentation of procedures. - Ensure that file inventory progresses according to client work standards. - Respond to inquiries from other departments on the handling of litigation accounts. - Assist the Senior Manager of Legal Operations in assuring efficient litigation case management, pursuant to Firm and Client standards. Qualifications - Ability to work efficiently with excellent attention to detail in a high-volume fast paced environment. - Minimum three years of relevant work experience in the legal field; equivalent combination of education and/or experience considered. - Minimum of three years of relevant work experience in a supervisory role. - Knowledge of legal terminology and legal document management (e.g., briefs, summonses, complaints, motions, pleadings, and discovery). - Familiarity with litigation management software systems. - Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage. - Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research. - Ability to multi-task and manage time effectively. - Ability to be flexible to adapt and act quickly when urgent matters require it. - Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies. - Ability to maintain confidentiality. Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. - While performing the duties of this position, the employee is regularly required to talk or hear. - The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. - The employee is occasionally required to stand; walk; sit; and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Benefits - Eligible for Medical, Dental, Vision, and Company paid Life Insurance on the first of the month following 60 days of employment. - Matching 401(k).