Metropolis Technologies logo
Metropolis Technologies

Metropolis is a mobility commerce platform connecting mobility, local businesses, and payments for the first time.

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

$75K - $85K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Account Manager

Metropolis Technologies

• Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business • Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust • Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights • Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs) • Communicate effectively with employees and clients to ensure fulfillment of performance requirements • Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows • Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features • Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

Job Requirements

  • 5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
  • Proven experience in relationship management and presentation creation for high-level audiences
  • Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
  • Excellent oral and written communication skills
  • Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
  • Ability to maintain positive relationships with client representatives
  • Experience handling multiple priorities simultaneously
  • Proficiency with operational tracking systems

Benefits

  • healthcare benefits
  • 401(k) plan
  • short-term and long-term disability coverage
  • basic life insurance
  • lucrative stock option plan
  • bonus plans

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