Role Description Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. - The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Qualifications - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Requirements - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Benefits - Competitive salary of $110,000 to $120,000. - Benefits package. - Opportunity to make a significant impact on a first-in-industry digital health solution.

Role Description Lead and manage Sunrise’s electoral interns in swing districts/states to execute our strategy of direct action, narrative intervention, and voter contact. (70%) - Manage a group of 8-12 interns by providing coaching, feedback, and leadership development. - Support interns in setting and achieving ambitious goals related to voter contact, team growth/recruitment, and metrics to track and grow media attention/narrative impact. - Coach and develop interns on planning creative direct actions, training and coaching other students, and building teams. - Travel to campuses in swing states to support trainings and actions. - Partner with the Field Director to design and implement Sunrise’s swing state campus strategy. Train and coach Sunrise members to mobilize against threats to democracy (30%) - Coach Sunrise volunteers through scenario planning and strategic decision making to prepare for interference in elections. - Train hubs in developing and executing action plans that strengthen their ability for rapid response organizing. Qualifications - Experience organizing college students on campus in pressure or electoral campaigns. - Two years of experience managing, supervising, coaching, or developing organizers, interns, volunteers, or staff. - Experience planning and executing direct actions that make strong narrative interventions. - Experience organizing in a membership organization building leadership and a base. - Experience building and/or leading a multiracial and cross-class team. - Ability to prioritize work and manage multiple projects, teams, etc. at the same time. - Commitment to the vision of the Green New Deal. - Be creative and committed to electoral organizing with a desire to inspire and excite others to volunteer. Requirements - Experience in a leadership role in a Sunrise Movement hub. - Experience with electoral organizing in swing states or districts. - Experience with leading teams to use voter contact, and distributed and relational organizing tools (i.e. Votebuilder, EveryAction, Reach, Empower). - Experience managing projects and teams that span different geographies. Benefits - Time off benefits will follow our standard time off policy for temporary employees.

• Partner with Product, Engineering, Marketing and Clinical teams to execute and continuously improve Pharmacy Care and Weight Health solution initiatives • Identify and champion operational issues across both solution lines, driving root cause analysis, and implementation of scalable process improvements • Program and project manage teams to effectively initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience • Actively communicate with solution sponsors, vendor partners and internal stakeholders to align priorities and ensure execution against key milestones • Develop presentations, reporting and materials that communicate solution performance, operational metrics and strategic recommendations to stakeholders and leadership • Collaborate with cross-functional partners to build scalable operational frameworks, improve process efficiency, and ensure consistent delivery of high-quality workflows and processes

• The Manager of Clinician Appeals is responsible for the strategic oversight and operational execution of the appeals letter writing and client education engagement. • Lead high-performing clinical teams in the development of clinically accurate, persuasive, and compliant appeal communications to payers. • Ensure operational excellence, clinical integrity, and alignment with financial goals. • Work closely with internal leadership, administrative operations, and external clients to ensure best-in-class service delivery. • Build, lead, and scale the clinical letter writing team, ensuring appropriate staffing levels aligned to current and forecasted client demand. • Oversee hiring, onboarding, training, and performance management of clinical writers. • Define and implement the team’s leadership structure and workflows. Enforce quality and productivity standards. • Develop and continuously improve robust QA programs ensuring appeal content meets or exceeds clinical accuracy, appropriateness, and grammatical standards. • Understand the appeals financial model and associated KPIs; align clinical operations to meet or exceed revenue and margin targets. • Identify and champion process improvement and efficiency initiatives to increase clinical team productivity without compromising quality.