Transcarent

• Define and evolve the product vision for how members discover, understand, and use their benefits. • Own the end-to-end product roadmap for member-facing benefits and enrollment features including Member-facing and administrative components • Establish a single source of truth for benefit content and configuration, mapping legacy data and behaviors into a unified model with engineering and fellow PMs. • Translate executive and client commitments into a sequenced plan with explicit tradeoffs, dependencies, and cut lines, and keep that plan real as priorities shift. • Drive accuracy and efficiency in how we gather benefits information from employers, partnering with content management and implementation. • Define and instrument success metrics for benefits from task completion on "find what's covered" to OE error rates and digital ID card usage. • Partner with client implementation, clinical operations, and support leadership so engineering timelines leave room for training, UAT, and change management before launch. • Ship meaningful improvements on a fast, iterative cadence. • Represent benefits in executive and cross-functional forums with crisp narratives, options, and recommendations.

Title: Remote Outreach Specialist Location: US - Remote Job Description: Role overview As an Outreach Specialist, you will play a critical role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent. This is an outbound focused role for someone who is energized by influencing decisions through meaningful conversations. You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action. A Day in the Life - Outbound, cold calling (100+ calls per day) to engage eligible members - Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services - Use consultative selling techniques to understand member needs, address concerns, and overcome objections - Collect relevant health and background information and route members efficiently to the appropriate clinical resources - Build rapport quickly and establish trust to influence member decision-making - Manage follow-up activities to re-engage members and close enrollment opportunities - Accurately document conversations, outcomes, and next steps in internal systems - Maintain an organized pipeline of outreach and follow-up activities - Collaborate with an integrated care team to support timely care coordination - Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics What We’re Looking For - 2+ years of sales experience required - Proven success in high-volume outbound calling - Available to work the following schedule: Monday – Thursday, 9:00 AM – 6:00 PM CST (7a - 4p PST / 8a - 5p MST / 10a - 7p EST) and Friday, 8:00am - 5:00pm CST - Start Date: June 8th - Experience with cold calling and proactive outreach - Comfort working toward individual performance targets - Strong persuasive and consultative communication skills Job Type: Remote, Full-Time Base Rate: $20.50/hour + uncapped monthly sales incentive bonus Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Title: Senior Accountant Location: US - Remote Job Description: About this role We are looking for a Senior Accountant to join the company’s Corporate Accounting team and support the company’s continued growth. You will assist the team by improving controls and processes to meet our operational and reporting requirements that will help scale and shape our business. You will work closely with senior members of the team on core accounting functions, including preparing journal entries, and supporting the month-end close process. What you’ll do - Responsible for day-to-day management of GL functions, such as leases, equity, capitalized software, and allocations - Prepare journal entries and perform account reconciliations for balance sheet and income statement accounts - Support the month-end close process to ensure timely and accurate financial reporting - Collaborate cross-functionally with internal teams to gather information and resolve accounting-related questions - Help maintain and follow documented accounting policies and procedures - Assist with year-end audit requests and regulatory filings - Support technical accounting research and implementation of new accounting standards - Support ad-hoc projects and process improvements as assigned What we’re looking for - Bachelor’s degree in Accounting, Finance, or a related field - 2–4 years of accounting experience (private industry or public accounting preferred) - Understanding of GAAP and basic accounting principles - Ability to work independently while also collaborating effectively within a team - Strong attention to detail, organizational, and analytical skills - Excellent interpersonal and communication skills - Positive attitude with a willingness to learn and grow - Proficiency in Microsoft Excel Nice to have - Experience in digital healthcare - Experience with NetSuite - Experience streamlining processes As a remote position, the salary range for this role is: $80,000 - $90,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Role Description As an Outreach Specialist, you will play a critical role in helping members access expert medical opinions through Transcarent’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment. This is an outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations. You will proactively reach out to members, communicate the value of Transcarent’s 2nd.MD service and motivate next steps. Success in this role requires strong communication skills and consistency in meeting engagement and enrollment goals while maintaining a positive, professional member experience. A Day in the Life - Make 100+ outbound calls per day to engage eligible members - Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services - Use consultative conversation skills to understand member needs, address concerns, and overcome objections - Support members through the end-to-end enrollment process, confirming next steps and required information - Collect relevant health and background information and route members efficiently to the appropriate clinical resources - Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs - Manage follow-up activities to re-engage members and close open enrollment opportunities - Accurately document conversations, language preference, outcomes, and next steps in internal systems - Maintain an organized pipeline of outreach and follow-up activities - Partner closely with an integrated care team to support timely care coordination - Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics Qualifications - Available to work the following schedule: Monday - Thursday, 9:00 a.m. to 6:00 p.m CST and Friday, 8:00am - 5:00pm CST - Start Date: May 26th - 2+ years of experience in inside sales, member enrollment, or high-volume outreach preferred - Proven success in high-volume outbound calling environments preferred - Experience with cold calling and proactive outreach - Comfort working toward individual performance targets and goals - Strong persuasive and consultative communication skills, with the ability to simplify complex information for members Requirements - Job Type: Full-time, Fully Remote - Compensation: Base rate of $20.50/hour + uncapped monthly incentive bonus based on enrollments Benefits - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Company Description Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together

At Transcarent, we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience—removing friction, aligning incentives, and delivering better outcomes at lower cost. Our specialty care solutions—spanning surgery, cancer, and expert medical opinions—are at the center of this transformation. We are seeking a strategic and commercially driven Senior Director, Care Experience to lead the design, growth, and performance of high-impact specialty care solutions, including Surgery Care, Cancer Care, and Expert Medical Opinions (EMO). This role operates as a general manager (GM) for a portfolio of complex care offerings—owning strategy, provider networks, bundled pricing models, and market expansion. The ideal candidate brings deep expertise in value-based care, strong financial acumen, and the ability to scale solutions across employers and health plans. You will lead and evolve a comprehensive suite of specialty care solutions, including: - Surgery COE Model - Bundled offering inclusive of surgeon, facility, and full episode costs - High-touch member experience with concierge navigation and top-tier providers - Expanded Specialty Solutions - Expert Medical Opinions (EMO): Access to leading specialists for second opinions - MSK / Orthopedics: Including virtual physical therapy and conservative care pathways - Cancer Care: Integrated support across chemotherapy, radiation, and surgical bundles What You’ll Own Solution Strategy & Design - Define and evolve COE offerings across Surgery, Cancer, and EMO - Develop scalable, high-quality care models aligned with market demand - Drive innovation in bundled payment structures and specialty care delivery Growth & Commercialization - Lead adoption and expansion across employer and health plan segments - Identify upsell opportunities and expand into new specialty categories - Support sales efforts including RFPs, finalist presentations, and growth strategy Provider Strategy & Network Development - Build and manage high-performing COE networks - Establish partnerships with leading health systems and specialty providers - Drive provider engagement, alignment, and performance improvement Health Plan Partnerships - Integrate solutions with major national and regional carriers - Navigate complex partnership dynamics and alignment opportunities - Support joint go-to-market strategies Financial Ownership - Own pricing strategy, bundled rate structures, and margin performance - Evaluate benchmarks, savings outcomes, and ROI - Manage product-level financials with accountability for significant revenue Team & Cross-Functional Leadership - Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement. - Partner across product, analytics, finance, sales, and account management - Align stakeholders to execute on strategy and deliver measurable outcomes - Drive operational excellence and continuous improvement Deep Healthcare & Bundled Payment Expertise - Experience with value-based care and bundled payment models - Background in provider systems, health plans, or specialty solution vendors - Strong understanding of surgical and oncology care ecosystems Financial & Analytical Strength - Proven ability to negotiate complex contracts and pricing models - Expertise in evaluating rates, savings, margins, and performance metrics - Experience owning P&L or product revenue at scale Provider & Market Credibility - Track record working with health systems and COE networks - Ability to influence provider behavior and drive alignment - Strong industry relationships and credibility Commercial & Strategic Mindset - Operates like a GM or solution owner - Experience designing, selling, and scaling healthcare solutions - Skilled in supporting enterprise sales and growth initiatives Qualifications - 10+ years of experience in clinical program leadership, care delivery, or value-based care. - Deep expertise in surgery, oncology, or EMO/external medical opinion programs. - Proven track record of building and scaling programs in healthcare, digital health, or employer-based care. - Strong understanding of healthcare economics, payer-provider dynamics, and population health. - MBA, MPH, or advanced clinical degree preferred. - Exceptional leadership, communication, and cross-functional collaboration skills. Key Differentiators - Direct experience with COE models (e.g., surgery bundles, specialty networks) - Background in cancer care and complex case management - Experience with EMO / second opinion programs - Ability to operate seamlessly across strategy, operations, and revenue growth Market Context This role operates in a highly competitive and evolving landscape, intersecting with specialty care innovators, health plan COE programs, and provider-led solutions. Success requires navigating complex partnership dynamics while capitalizing on growing demand for high-quality, cost-effective specialty care. As a remote position, the salary range for this role is: $175,000—$210,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

• Design, build, and maintain a suite of Tableau dashboards/reports that provide real-time visibility into clinical operational efficiency and ops success metrics. • Build and maintain automation required for Quality Standards in alignment with our Customer Audit requirements. • Support the refinement and validation of predictive models used for member targeting and clinical program design. • Deliver high-quality, self-service Tableau reporting that empowers clinical and operational leaders to monitor performance and act on insights without analytical dependency. • Monitor and report on Clinical Performance Guarantees (PGs), proactively surfacing trends, anomalies, and root causes to support remediation planning.

• Define and evolve COE offerings across Surgery, Cancer, and EMO • Develop scalable, high-quality care models aligned with market demand • Drive innovation in bundled payment structures and specialty care delivery • Lead adoption and expansion across employer and health plan segments • Identify upsell opportunities and expand into new specialty categories • Support sales efforts including RFPs, finalist presentations, and growth strategy • Build and manage high-performing COE networks • Establish partnerships with leading health systems and specialty providers • Drive provider engagement, alignment, and performance improvement • Integrate solutions with major national and regional carriers • Own pricing strategy, bundled rate structures, and margin performance • Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement

• Partner with Product and Engineering teams to create delightful, effortless experiences for our users • Shape our products by understanding our users' needs and translating them into intuitive designs for our Cancer and Expert Second Opinion experiences • Validate designs frequently during their path from concept to polished product • Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts for our Cancer and Expert Second Opinion experiences • Build concepts and leverage AI to create high-fidelity interactive prototypes to help guide the future direction of the experience for our mobile and web applications • Frequently conduct discovery research and usability tests • Collaborate with cross-functional agile software product development teams that include Product Managers and Engineers to determine feasibility and align to the product's strategy • Cultivate optimistic outlooks, promote a positive culture within your teams, and overcome challenges through endurance, grit, and persistence • Incorporate well-crafted visual design and can leverage and contribute to a design system

• Build and maintain strong executive-level relationships with key partners • Develop and execute the Trusted Partner Ecosystem strategy aligned to corporate and solutions roadmaps • Define, measure, and achieve performance goals associated with the TPE, including partner satisfaction, revenue growth, utilization, and outcomes • Identify, evaluate, and prioritize new partnership opportunities and emerging solution categories • Partner with Sales, Customer Success, and Consulting teams to drive Trusted Partner unit sales and growth opportunities, including building direct relationships with select customers and advisors • Collaborate with Marketing to elevate the Trusted Partner Ecosystem brand presence and generate pipeline (webinars, conferences, thought leadership, campaigns) • Work cross-functionally with Marketing, Operations, Clinical Operations, and Product to improve member engagement and utilization strategies • Partner with Product & Technology to align on integration priorities (e.g., SSO, data exchange, reporting, outreach workflows) to drive incremental utilization and customer satisfaction • Provide strategic input on new capabilities and partnership expansion opportunities aligned with enterprise strategy • Oversee contract negotiations and partner agreements in collaboration with Legal; ensure effective contract execution and compliance • Partner with Finance to support revenue forecasting, revenue recognition, and financial performance of the TPE program • Collaborate with Sales Operations to ensure accurate bookings and utilization assumptions • Monitor market trends, competitive landscape, and industry developments to inform strategic positioning

• Design, develop, and maintain back-end services and APIs using Golang, python and LLM frameworks. • Implement and integrate RESTful APIs and GraphQL for communication between front-end and back-end systems. • Design, develop, and maintain database solutions, often with technologies like PostgreSQL or other relevant databases. • Write clean, scalable, efficient, and well-documented code following best practices and coding standards. • Work closely with cross-functional teams, including UI/UX designers, product managers, and other engineers, throughout the software development lifecycle. • Identify, debug, and resolve technical issues, bottlenecks, and bugs to ensure application performance and reliability. • Participate in architectural discussions and contribute to the design of scalable and robust systems.