• Own and improve core agreement execution flows, ensuring they are intuitive, fast, and reliable. • Deeply understand user pain points through research, support insights, and behavioral data, then translate them into clear problem statements and priorities. • Turn complicated tasks into simple, guided experiences through UX, product design patterns, and smart defaults. • Identify opportunities to use AI to reduce friction and improve user confidence, especially in moments where users are unsure what is required. Define guardrails and fallback behavior to maintain trust. • Build product guidance that helps users make correct decisions in compliance-sensitive contexts, even when users are uncertain about what “right” looks like. • Drive measurable business outcomes through A/B testing and iterative improvements. Define hypotheses, success metrics, and clear decisions based on results. • Partner closely with engineering and design to deliver high-quality features, and collaborate with support, sales, and marketing to ensure strong adoption and customer outcomes. • Define and track KPIs, monitor funnel performance, and build learning loops that continuously improve the product.

• Define, maintain, and communicate the RangeOS product vision, roadmap, and release strategy. • Translate operational, customer, and stakeholder needs into clear, actionable requirements and user stories. • Prioritize the product backlog to maximize mission impact, technical feasibility, and delivery velocity. • Work closely with engineering teams to ensure alignment between requirements, design, and implementation. • Coordinate with cyber range operators, exercise planners, and multi‑vendor partners to validate capabilities and workflows. • Support deployment planning, release readiness, and integration across RCS, ECS, and cloud environments. • Develop and maintain product documentation, feature briefs, and customer‑facing materials. • Serve as the primary voice of the customer, ensuring RangeOS capabilities meet operational training objectives. • Collaborate with engineering to shape solution designs that meet functional and non‑functional requirements. • Validate completed features against requirements and mission needs.

• Deliver on the product vision and roadmap for Reverse Logistics. • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives. • Deliver on the product roadmap for the Mobile Phone Activations product. • Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end. • Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams. • Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals. • Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.

• Define, maintain, and communicate a multi-quarter technology roadmap across all three pillars that is tightly aligned to ZoomInfo's revenue growth targets, go-to-market strategy, and corporate goals. • Translate executive vision and business strategy into concrete, prioritized, and sequenced product initiatives with measurable outcomes. • Partner with senior business stakeholders — including Sales, Revenue Operations, Customer Success, Marketing, and Finance — to surface and validate the highest-impact opportunities for Salesforce platform investment. • Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data, market dynamics, and evolving organizational needs. • Balance short-term delivery commitments with long-term platform scalability and architectural integrity. • Operate as the Product Management leader within a SAFe Agile framework, fulfilling the strategic Product Manager role across one or more Agile Release Trains (ARTs). • Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics and business outcomes. • Maintain and prioritize the Program Backlog, including definition and decomposition of Epics and Features into actionable stories in partnership with Solution Architects and Scrum Masters. • Author and validate Feature acceptance criteria, ensuring that delivery is aligned to business value hypotheses and measurable KPIs. • Lead pre-PI and post-PI ceremonies, including System Demos, Inspect & Adapt workshops, and stakeholder readouts. • Apply Lean-Agile principles, including WSJF (Weighted Shortest Job First) for continuous prioritization and flow-based delivery metrics to optimize throughput. • Champion the ART's Definition of Done and ensure quality gates are embedded into delivery processes.