• Deliver on the product vision and roadmap for Reverse Logistics. • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives. • Deliver on the product roadmap for the Mobile Phone Activations product. • Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end. • Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams. • Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals. • Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.

• Define, maintain, and communicate a multi-quarter technology roadmap across all three pillars that is tightly aligned to ZoomInfo's revenue growth targets, go-to-market strategy, and corporate goals. • Translate executive vision and business strategy into concrete, prioritized, and sequenced product initiatives with measurable outcomes. • Partner with senior business stakeholders — including Sales, Revenue Operations, Customer Success, Marketing, and Finance — to surface and validate the highest-impact opportunities for Salesforce platform investment. • Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data, market dynamics, and evolving organizational needs. • Balance short-term delivery commitments with long-term platform scalability and architectural integrity. • Operate as the Product Management leader within a SAFe Agile framework, fulfilling the strategic Product Manager role across one or more Agile Release Trains (ARTs). • Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics and business outcomes. • Maintain and prioritize the Program Backlog, including definition and decomposition of Epics and Features into actionable stories in partnership with Solution Architects and Scrum Masters. • Author and validate Feature acceptance criteria, ensuring that delivery is aligned to business value hypotheses and measurable KPIs. • Lead pre-PI and post-PI ceremonies, including System Demos, Inspect & Adapt workshops, and stakeholder readouts. • Apply Lean-Agile principles, including WSJF (Weighted Shortest Job First) for continuous prioritization and flow-based delivery metrics to optimize throughput. • Champion the ART's Definition of Done and ensure quality gates are embedded into delivery processes.

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories • Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics • Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap • Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth • Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - AI Platform Job Posting Title Director, Product Management - AI Platform Job Description Summary Who is Mastercard Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard's growth strategy - not only because of their global impact but also because of SMEs' significant role in the payment ecosystem as both payers and acceptors of electronic payments. The Director of Product Management is responsible for defining and delivering the product strategy, roadmap, and outcomes for an enterprise, cloud-native AI platform that enables a federated data mesh across the organization. This platform serves as the foundation for analytics, AI/ML, data products, and data commercialization use cases at scale. In this role, you will lead a portfolio of platform capabilities-including data ingestion, storage, processing, platform observability and FinOps-designed to empower domain teams to own and publish high-quality data products while maintaining enterprise-grade security, compliance, and reliability. You will work closely with Engineering, Architecture, Product Operations, Finance, and Business stakeholders to ensure the platform enables self-service, scalability, and innovation while aligning with enterprise standards and strategic objectives. Key Responsibilities Product Strategy & Vision • Define and evolve the product vision and strategy for the enterprise AI platform. • Articulate a clear target state for the platform, aligned to enterprise data, analytics, and AI strategies. • Translate business and domain needs into scalable platform capabilities and services. Roadmap & Capability Ownership • Own the platform product roadmap, including prioritization of capabilities such as: • Data ingestion and integration (batch, streaming, source connectors) • Data Lakehouse and analytical storage • Orchestration framework (airflow patterns), transformation libraries, data contracts, etc. • Platform SLOs, Reliability engineering, Usage analytics, etc. • Cost attribution & chargeback (including forecasting) • Balance near-term delivery with long-term architectural integrity and scalability. Data Mesh Enablement • Enable domain teams to operate as data product owners by providing clear standards, tooling, and self-service capabilities. • Partner with Data Governance to embed federated governance and policy enforcement into the platform. • Ensure the platform reduces friction while maintaining enterprise guardrails. Cross-Functional Leadership • Partner with Engineering to translate product requirements into executable technical plans. • Collaborate with Product Operations on adoption, enablement, and customer experience. • Work with Architecture, Security, Legal, and Risk teams to ensure platform compliance and resilience. • Influence without direct authority across distributed, global teams. Delivery & Execution • Ensure AI capabilities are delivered with a strong focus on quality, reliability, and readiness for enterprise-scale launch. • Define success metrics and ensure outcomes align to business and platform goals. • Drive continuous improvement through customer feedback, usage insights, and performance data. Stakeholder Engagement & Communication • Serve as the primary product leader and evangelist for the AI products. • Build strong relationships with senior executives and domain leaders. • Communicate platform value, roadmap progress, and outcomes in clear, executive-ready language. Skills & Experience Required Qualifications • Proven experience in Product Management, with significant experience leading enterprise platform products. • Proven experience building or scaling cloud-native data platforms or large-scale analytics platforms. • Deep understanding of data mesh concepts, including domain ownership, data products, federated governance, and self-service infrastructure. • Experience with modern data technologies and ecosystems, such as: Cloud platforms (AWS, Azure, GCP) • Lakehouse and analytics platforms (e.g., Databricks, Snowflake) • Streaming, APIs, and event-driven architectures • Strong analytical and systems-thinking skills. Preferred Qualifications • Experience in highly regulated industries such as financial services, payments, or healthcare. • Familiarity with AI/ML platforms and data-driven product development. • Experience working in global, matrixed organizations. Leadership & Soft Skills • Strategic thinker with a strong bias toward execution. • Excellent communication and storytelling skills, including executive-level presentations. • Ability to navigate ambiguity and drive alignment across diverse stakeholders. • Strong people leadership experience, including mentoring and developing senior product managers. • Customer-centric mindset with empathy for both technical and non-technical users. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with inherent risk and therefore it is expected that the successful candidate will: Abide by Mastercard's security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach Complete all mandatory security trainings in accordance with Mastercard's guidelines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.