About Us: Charted is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional purpose-built automation solutions. Our product significantly enhances NetSuite’s out-of-the-box accounts payable capabilities, automating many key processes and allowing for tighter controls, better financial visibility, and streamlined operations. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimizations, and ongoing support. We strive to build long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At Charted, we are also committed to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, offer wellness benefits and programs, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance. About NetSuite: Owned by parent company Oracle, NetSuite provides Enterprise Resource Planning (ERP) software to small and mid-sized businesses across the globe. NetSuite’s ERP platform, delivered via the Software as a Service (SaaS) model, supports all critical business functions, including accounts payable and receivable, financial reporting, procurement and operations, ecommerce, and customer relationship management (CRM). NetSuite is one of the fastest-growing ERP platforms in the world, used by over 40,000 businesses from North America to Asia and beyond. Charted maintains an official partnership with NetSuite, providing both NetSuite consulting services as an Alliance partner and our AP Automation software as a SuiteCloud Developer Network partner. More information about NetSuite, its capabilities, and its history, may be found here: NetSuite Overview Job Summary We are seeking an eager, energetic person to join our team as an Associate Software Implementation consultant. While this role requires no previous ERP/SaaS experience, the successful candidate will have an aptitude for business systems, will be interested in consulting, will be motivated by learning, and will have strong organizational and communication skills.  This role is heavily client-facing, tasked with running 10-15 implementations of Automate simultaneously while also providing support for existing Charted clients via our ticketing system. You will collaborate closely with our clients to understand their business needs and with cross-functional internal teams to deliver solutions that drive success. Implementations of Automate typically take 12-14 weeks and involve full project lifecycle management. Key Responsibilities: Implementation and Configuration Execute, with assistance from more experienced team members, implementations of the Charted AP Automation suite, scheduling and running client meetings, performing discovery and configuration, guiding user acceptance testing, managing deployment to production, and producing all required documentation. Project Management Execute daily and weekly project management activities, including maintaining project plans in Asana, our project management platform, sending weekly project status updates to all clients, participating in weekly team standup meetings, and providing weekly project overview reports to team management. Proactively monitor project health, ensuring work is delivered on time and within budget. Client Collaboration and Relationship Management Assist with support of Automate for existing clients via HappyFox, our ticketing system, performing troubleshooting, providing guidance related to features/functionality and best practices, executing end-user training, modifying existing configuration, and implementing new configuration as required. Build and maintain strong relationships with client stakeholders to ensure high levels of satisfaction and trust. Continuous Improvement Provide client and internal-driven feedback to the Product and Engineering teams regarding new feature/product requests to help drive future development. Qualifications: Must have impeccable written and oral communication skills. Must prioritize customer service and customer satisfaction. Should have well-honed business analysis skills. Compensation & Benefits Competitive compensation Competitive healthcare benefits Unlimited vacation Internet allowance Home office expense reimbursement 401(k) employer contributions Birthdays off Charitable contribution program

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your impact on our mission We are looking for a Staff Software Engineer (SSE) to join our Data Engineering team! In this role, you will design, build, and optimize scalable data systems that empower decision-making and innovation at Zocdoc. You’ll collaborate with cross-functional teams to manage data pipelines, strengthen governance, and improve the tools and processes that help data producers and consumers work together effectively. This role leads our specialized Data Infrastructure group, which is responsible for building, maintaining, and optimizing the platforms that power data workflows across the company. You’ll focus on the underlying infrastructure that supports analytics, experimentation, and machine learning—ensuring it runs efficiently, securely, and cost-effectively to improve the healthcare experience for patients and providers. You’ll enjoy this role if you are… Passionate about the inner workings of data platforms and infrastructure Excited to tackle both technical and strategic challenges to build reliable, scalable systems Motivated to create high-leverage tools that power analytics and data science Energized by the opportunity to build tools and processes that directly improve patient and provider experiences through better data Autonomous, proactive, and eager to solve complex problems with practical, scalable solutions Your day to day is… Designing and maintaining scalable data pipelines for ingestion, transformation, and delivery across multiple data sources Collaborating with Analytics Engineers and Product teams to curate datasets and establish data contracts that improve transparency and reliability Developing and managing modern data architectures, such as lakehouses and medallion layers, using tools like Databricks, Delta Lake, or Iceberg Optimizing Snowflake usage and performance, ensuring data quality and cost efficiency Supporting and scaling orchestration platforms (like Dagster), metadata systems (like Unity Catalog or Collibra), and monitoring tools (like Datadog) Collaborating with data engineering, analytics engineering, and security teams to deliver stable and efficient infrastructure for diverse workflows Building tools, alerting systems, and documentation that ensure reliable operation and developer self-service across our data stack You’ll be successful in this role if you have… 8+ years of experience in data engineering or platform/infrastructure roles, with a focus on scaling tools and systems Expertise in Python or Scala, and strong proficiency in SQL for data modeling and optimization Deep experience with data warehouse technologies like Snowflake, including clustering, performance tuning, query profiling, and access management Experience with data lake and lakehouse architectures such as Databricks, Delta Lake, Iceberg, or Apache Hudi, and query engines like Athena or Presto Proven ability to design and implement scalable ETL pipelines using technologies like dbt for transformation and Databricks for large-scale processing Familiarity with managing infrastructure-as-code, job orchestration (Dagster, Airflow), and CI/CD workflows A proactive mindset and strong problem-solving skills, especially when troubleshooting complex infrastructure issues Excellent collaboration and communication skills to support cross-functional teams and data consumers Bonus if you have… Experience implementing row-level security and data masking for PHI/PII use cases Exposure to governance tools (e.g., Collibra, Amplitude, Looker admin, Unity Catalog) Familiarity with AWS services, especially for storage and compute cost optimization Benefits: Flexible work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $176,000 — $264,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

• Build and maintain seamless integrations between NetSuite, Shopify and third-party services to ensure reliable data exchange and functionality • Design and Architect the applications and proposed technologies • Optimize and enhance a custom applications engine using ADF, GCP, NetSuite to elevate user experience and data integrations with ERP and Analytics systems • Design algorithms and workflows that power the development of innovative platform features and enhancements • Lead cross-functional initiatives with Product, PMO, and business teams to ensure effective resource utilization and on-time, high-quality delivery • Define Work Breakdown Structures and Development Plans for assigned programs, coordinating efforts across onshore and offshore development teams • Create and present system architecture diagrams to clearly document and communicate project structures and technical designs • Write clean, scalable, and maintainable code that aligns with business goals and technical standards • Diagnose and resolve performance issues, driving continuous improvements to platform stability and efficiency • Partner with team members through code reviews, pair programming, and ongoing knowledge sharing to foster growth and collaboration • Able to understand, reverse engineer and modify the database objects • Defining DevOps and CICD pipeline processes • Other duties as required

• Design and develop PostgreSQL database features and tools. • Review and refine code contributions from team members to ensure quality. • Write and maintain regression tests for bug fixes and new features. • Troubleshoot and resolve database, network, and software-related issues. • Work within CI/CD pipelines to ensure smooth integration and deployment.