• Install, convert, troubleshoot, repair, and remove gaming machines • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests • Maintain inventory accuracy and follow the parts inventory process • Support customers with technical inquiries and documentation

• Partner with Account Executives to lead technical discovery, demos, and proof-of-concept engagements • Build trusted relationships with engineering leaders, architects, and developers, serving as their technical advisor • Translate customer requirements into solution designs, guiding them on best practices for rollout, prompt strategy, and context configuration • Develop and deliver technical presentations, whiteboard sessions, and hands-on workshops tailored to customer needs • Act as the customer’s technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering • Collaborate with post-sales teams to ensure a smooth handoff and successful customer onboarding • Maintain deep knowledge of Cursor’s capabilities and competitive landscape to position our value effectively • Support strategic account planning and help drive expansion opportunities with technical validation

Role Description AI Field Engineers at Fireworks are the technical tip of the spear. You embed with our most ambitious customers and technology partners to turn complex AI problems into production systems, fast. The role sits at the intersection of engineering, product, and customer delivery. You are hands-on-keyboard building POCs, MVPs, and production integrations, while also holding your own in executive-level conversations about architecture, strategy, and business outcomes. - You spend most of your time building. - Ship code, run benchmarks, debug production issues, and architect deployments. - Lead discovery conversations, align stakeholders, and translate customer pain points into product improvements. - Comfortable on-site with customers, building relationships and trust. What You'll Work On - Technical Delivery and Deployment - Build end-to-end POCs and MVPs alongside customer engineering teams. - Architect inference foundations for customers whose core product is built on GenAI. - Run load tests and establish latency, throughput, and cost baselines. - Deploy and validate new model families on inference frameworks. - Model Strategy and Fine-Tuning - Guide customers on model selection and fine-tuning strategy. - Build and run fine-tuning pipelines directly with customers. - Design and implement evaluation frameworks that measure production-quality metrics. - Customer Engagement and Stakeholder Management - Help customers integrate frontier model capabilities into their core offering. - Lead structured discovery conversations to unpack customer pain points. - Own the technical relationship from first engagement through production deployment. - Spend time on-site with customers to build trust and momentum. - Product Feedback and Platform Improvement - Identify recurring customer pain points and translate them into product proposals. - Codify repeatable deployment patterns and contribute them back to internal tooling. - Feed customer signals back into the product roadmap with specificity and urgency. Qualifications - 5+ years in a hands-on, customer-facing technical role. - Demonstrated ability to build production software with customers. - Strong Python skills; comfortable reading, writing, and debugging production code. - Working knowledge of the LLM stack. - Experience with cloud infrastructure (AWS, Azure, GCP). - Exceptional communication skills. Requirements - 10+ years in technical field or engineering roles (preferred). - Experience with inference serving frameworks. - Experience operating as a technical authority inside a customer's environment. - Track record taking GenAI POCs from prototype to production-scale deployments. - Experience with hyperscaler AI platforms. - Experience building or integrating agentic systems. Benefits - Total compensation includes meaningful equity in a fast-growing startup. - Competitive salary and comprehensive benefits package. - Base salary determined by qualifications, experience, skills, and market data. - On Target Earnings (Plus Equity): $200,000 — $260,000 USD. Company Description Fireworks is a Series C company valued at $4 billion and backed by top investors including Benchmark, Sequoia, Lightspeed, Index, and Evantic. We’re an ambitious, collaborative team of builders, founded by veterans of Meta PyTorch and Google Vertex AI.

Role Description We are seeking a Field Calibration Technician to join our growing remote team. In this role, you’ll perform precise, high-quality calibrations at customer sites across diverse industries and locations. This is a field-based position that offers the chance to travel extensively, gain exposure to different environments, and build strong relationships with customers. Travel includes a mix of local day trips and overnight assignments, depending on project requirements. This is a unique opportunity to broaden your skills across multiple calibration disciplines while working directly with customers and representing our organization in the field. Key Responsibilities - Calibration Execution - Perform calibrations in accordance with company procedures and applicable standards (ISO/IEC 17025, ISO9001, AS9100, ANZ540.1). - Support a wide range of calibration disciplines with opportunities to cross-train and expand expertise. - Accurately document calibration results with full compliance and traceability. - Maintain calibration standards and report equipment issues as needed. - Adhere to Quality management system policies and procedures when performing work. - Create calibration data sheets accurately and efficiently, with minimal supervision, based upon instrument specifications and approved calibration procedures. - Field Support & Customer Engagement - Travel to customer sites, balancing local assignments with occasional overnight trips. - Set up and support mobile calibration workstations and onsite labs. - Communicate effectively with customers on service progress, technical needs, and scheduling. - Team Collaboration - Partner with supervisors and teammates to ensure projects are completed on time. - Engage in cross-training to grow skills across multiple disciplines. - Share feedback to improve service delivery and customer experience. - Quality & Compliance - Adhere to safety protocols, SOPs, and calibration standards. - Participate in audits, compliance checks, and continuous improvement efforts (5S, Kaizen). - Maintain professional, audit-ready workspaces. Qualifications - 5+ years of calibration experience in a lab or field environment. - College Degree in Electronics 2 or 3 years program is preferred. - Experience with GP calibration is required. - Willingness to travel for assignments (local and overnight) with company-covered expenses. - Familiarity with ISO/IEC 17025 and related calibration standards. - Strong attention to detail and ability to follow technical procedures. - Ability to travel as needed for personal skill enhancement and training; as well as, to fully support the customer calibration requirements. Preferred Skills - Proficiency with Microsoft Office and Microsoft Dynamics. - Experience with FSM, CalWeb, or Gage tools. - Ability to work across multiple calibration disciplines. - RF calibration experience. - Strong interpersonal and customer service skills. - Development and maintenance of an ISO 9001, and ISO/IEC 17025 compliant quality system. - Prior experience in customer-facing roles or supporting large accounts. Security Requirements - CGP Controlled Goods Program security clearance. - Regular background check. Company Description Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.