• Serve as the lead point of contact for customer account management matters in an assigned book of business • Establish and maintain a high level of customer satisfaction with internal and external customers • Build and maintain strong, long-lasting customer relationships • Align Waste Management products and services with customer needs • Propose solutions that are compliant with appropriate regulations • Increase account penetration through consultative selling skills • Negotiate, update, and renew customer service agreements • Resolve challenging customer requests • Collaborate with the Inside Sales Manager to resolve customer escalations • Communicate rates, charges and service strategies • Collaborate with sales team to identify and grow opportunities • Use sales productivity software tools accurately • Prepare reports as needed and/or handle general administrative duties

• Build and maintain strong relationships with existing clients. • Act as the primary point of contact for client workforce requirements. • Manage and grow key client accounts. • Conduct regular client check-ins to ensure service satisfaction. • Identify opportunities to increase labour hire volumes and expand service offerings. • Generate new business opportunities within construction, warehousing, logistics, and industrial sectors. • Convert leads into active client accounts. • Prepare and present labour hire solutions to prospective clients. • Negotiate rates and service agreements in line with company guidelines. • Receive and manage job orders from clients and the Sales Manager. • Work closely with Candidate Resourcers to source suitable candidates. • Coordinate candidate allocations and workforce placements. • Ensure vacancies are filled within required timeframes. • Monitor workforce performance and address client concerns promptly. • Maintain accurate client and job records within JobAdder. • Track sales activity, placements, and account performance. • Generate reports and maintain spreadsheets using Microsoft Excel. • Ensure compliance with company processes and labour hire regulations.

• Manage the full sales cycle — from first contact through close — using a consultative, insight-led approach that helps buyers quantify the cost of manual operations and the ROI of agentic automation. • Define and execute sales plans for an assigned geographic territory to exceed software sales goals through prospecting, qualifying, managing, and closing opportunities. • Build and maintain executive-level relationships (CIO, VP Network Engineering, VP Infrastructure) that position Itential as a strategic platform partner, not a point-solution vendor. • Coordinate resources throughout the sales cycle — including Sales Engineering, client-partner executives, architects, sales leaders, and Customer Success — to execute Itential's sales process effectively. • Lead Quarterly Business Reviews (QBRs) that connect Itential's agentic automation roadmap to the customer's evolving infrastructure strategy. • Drive account scorecard improvements, identify adoption and expansion opportunities, and secure software renewals. • Perform regular customer, market, product, and competitive analyses to meet account objectives and strategies. • Negotiate and present account proposals and contracts, gaining internal alignment across cross-functional partners (Finance, Legal, RevOps). • Manage and track customer accounts, opportunities, and renewal information in Salesforce; use AI-assisted sales tools — conversation intelligence, deal scoring, and generative AI for outreach personalisation — to increase efficiency and improve buyer engagement quality. • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts, and customer success engagements.

• Du baust Beziehungen zu potenziellen Kunden auf und führst den gesamten Verkaufsprozess selbstständig. • Du erreichst konsequent deine vierteljährlichen und jährlichen Quoten durch strukturierte Sales-Methoden und präzise Kampagnen. • Du identifizierst neue Chancen in deinem Gebiet über Partner-Meetings, Events, Sondierungscalls und eigene Akquisetätigkeiten. • Du managst gleichzeitig mehrere Deals, Verkaufszyklen und Prioritäten (10–20 Opportunities pro Quartal). • Du arbeitest eng mit Pre-Sales, Channel, Marketing, Customer Success und SDRs zusammen und leitest wöchentliche Gebietsgespräche. • Du nutzt CRM- und interne Tools effizient und lieferst zuverlässige Forecasts und Kundeninformationen. • Du baust neue Reseller-Beziehungen auf, pflegst dein persönliches Netzwerk und nimmst an Branchenveranstaltungen teil, um neue Leads zu generieren.