Lemonclean

• Respond to customer inquiries promptly and professionally via phone, email, and live chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution. • Process orders, returns, exchanges, and warranty claims accurately and efficiently. • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively. • Document all customer interactions in our CRM system and escalate issues when necessary. • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues. • Strive to exceed customer expectations and contribute to customer loyalty and retention. • Identify trends in customer feedback and report them to help improve products and services.