Role Description You are the right fit for this role if you can independently manage operational tasks, coordinate projects, and keep workflows running smoothly. This is a 100% remote, full-time position ideal for someone comfortable handling moderately complex processes, making light decisions on the go, and adapting when not everything is fully documented. Key Responsibilities - Document and improve existing processes, identifying gaps and maintaining accurate, up-to-date records. - Manage and structure file organization in Google Drive, including building and maintaining folder systems. - Perform data entry and generate internal reports, flagging inconsistencies and suggesting corrections as needed. - Manage email communication with clients and vendors, drafting responses and following up independently. - Conduct research and synthesize findings into clear, actionable documents or summaries. - Coordinate and track project tasks across teams, helping to prioritize deadlines and keep stakeholders aligned. - Other similar or related tasks. Qualifications - Fluent English (C1/C2) and Spanish. - 3 – 4 years of experience in operations, project coordination, or a related role. - Comfortable working with minimal supervision and managing multiple priorities simultaneously. - Ability to make light decisions and adapt to partially documented or evolving workflows. - Experience with Asana, Notion, Trello, or similar project management tools is a plus. - Proficiency with Google Workspace and Microsoft Office. - Excellent communication and problem-solving skills. - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. - Bachelor's or Associate's degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (experience-based). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.

• Coach and develop employees. • Ensure quality assurance processes are enhanced and followed. • Maintain and drive operational procedures and compliance. • Manage employees’ overall work performance; maintain accurate records of employee work performance. • Analyze viability of all requests and their resulting impacts, both analytical and technical. • Effectively communicate all changes and enhancements. • Adhere to and implement company policies and procedures. • Recruit, hire, and train new employees per company policy and operational procedure. • Ensure professional and timely resolution of any client and/or customer’s issues. • Liaise and maintain positive working relationship and communication with leadership, clients, and customers. • Maintain current knowledge of clients, accounts, and industry. • Responsible for using appropriate judgment to protect confidential Company information.

• Serve as a strategic partner within the Quality department • Oversee training and development of the 5S Program • Conduct annual site audits • Collaborate with cross-functional teams for training improvements • Support sites through training and documents alignment

Role Description As a key member of the national development team, you will support the Senior Manager, Development Operations, in ensuring that the entire Development team operates at the highest level of effectiveness. You will help coordinate department functions, including: - Gift and list management - Prospect moves data management - Reporting In partnership with the Senior Manager, Development Operations, you will work closely with the Information Technology department to ensure all systems function optimally and liaise with the Finance department to ensure all income is being recorded and reconciled across our systems. The Associate, Development Operations will report to the Senior Manager, Development Operations, and learn from an experienced and talented team of Development professionals. Qualifications - Ability to learn and manage a database with confidential information; prior experience with Salesforce or other CRMs desirable - Exceptional organizational and attention to detail, and strong follow-through - Strong writing, editing, note-taking, and copy-editing skills - Excellent verbal communication skills, both in person and on phone - Ability to manage multiple tasks in a deadline-driven environment, working both independently and as a team member - Experience with or ability to learn Google Apps for Business (Docs, Drive, Gmail, Calendar, Chat, etc.) and Slack - Prior administrative, non-profit and/or development experience desirable, but not required Requirements - Manage daily gift recording, acknowledgments, and recurring reporting, in partnership with Fiscal and the Senior Manager for Development Operations - Manage constituent and gift quality control through dynamic reporting and team training to reinforce accurate data entry - Maintain and organize updated financial documents and attachments in Google Drive and Salesforce - Prepare monthly invoices, payment requests, and other documents for approval and submission to Fiscal - May assist in assembling letters of interest, grant proposals, reports, budgets, and other documentation to respond to donor guidelines - Assisting with special events as needed Benefits - Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time - Comprehensive medical coverage with multiple plans through Cigna or Kaiser Permanente - Dental and vision insurance options - 401(k) plan with a current 100% employer match on contributions up to 6% - Free, confidential Employee Assistance Program (EAP) access - Up to 6 weeks of 100% paid parental leave - Employer-paid life and AD&D Insurance, short-term disability coverage - Flexible Spending accounts for healthcare, dependent care, and commuting expenses - Access to a range of voluntary benefits, including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance - Additional resources including healthcare concierge support and financial wellness tools