• Coach and develop employees. • Ensure quality assurance processes are enhanced and followed. • Maintain and drive operational procedures and compliance. • Manage employees’ overall work performance; maintain accurate records of employee work performance. • Analyze viability of all requests and their resulting impacts, both analytical and technical. • Effectively communicate all changes and enhancements. • Adhere to and implement company policies and procedures. • Recruit, hire, and train new employees per company policy and operational procedure. • Ensure professional and timely resolution of any client and/or customer’s issues. • Liaise and maintain positive working relationship and communication with leadership, clients, and customers. • Maintain current knowledge of clients, accounts, and industry. • Responsible for using appropriate judgment to protect confidential Company information.

• Serve as a strategic partner within the Quality department • Oversee training and development of the 5S Program • Conduct annual site audits • Collaborate with cross-functional teams for training improvements • Support sites through training and documents alignment

Role Description As a key member of the national development team, you will support the Senior Manager, Development Operations, in ensuring that the entire Development team operates at the highest level of effectiveness. You will help coordinate department functions, including: - Gift and list management - Prospect moves data management - Reporting In partnership with the Senior Manager, Development Operations, you will work closely with the Information Technology department to ensure all systems function optimally and liaise with the Finance department to ensure all income is being recorded and reconciled across our systems. The Associate, Development Operations will report to the Senior Manager, Development Operations, and learn from an experienced and talented team of Development professionals. Qualifications - Ability to learn and manage a database with confidential information; prior experience with Salesforce or other CRMs desirable - Exceptional organizational and attention to detail, and strong follow-through - Strong writing, editing, note-taking, and copy-editing skills - Excellent verbal communication skills, both in person and on phone - Ability to manage multiple tasks in a deadline-driven environment, working both independently and as a team member - Experience with or ability to learn Google Apps for Business (Docs, Drive, Gmail, Calendar, Chat, etc.) and Slack - Prior administrative, non-profit and/or development experience desirable, but not required Requirements - Manage daily gift recording, acknowledgments, and recurring reporting, in partnership with Fiscal and the Senior Manager for Development Operations - Manage constituent and gift quality control through dynamic reporting and team training to reinforce accurate data entry - Maintain and organize updated financial documents and attachments in Google Drive and Salesforce - Prepare monthly invoices, payment requests, and other documents for approval and submission to Fiscal - May assist in assembling letters of interest, grant proposals, reports, budgets, and other documentation to respond to donor guidelines - Assisting with special events as needed Benefits - Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time - Comprehensive medical coverage with multiple plans through Cigna or Kaiser Permanente - Dental and vision insurance options - 401(k) plan with a current 100% employer match on contributions up to 6% - Free, confidential Employee Assistance Program (EAP) access - Up to 6 weeks of 100% paid parental leave - Employer-paid life and AD&D Insurance, short-term disability coverage - Flexible Spending accounts for healthcare, dependent care, and commuting expenses - Access to a range of voluntary benefits, including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance - Additional resources including healthcare concierge support and financial wellness tools

Role Description We’re at a pivotal moment in our digital transformation, scaling how we use data, technology and customer insight to power recurring revenue across the estate. Culligan has built a strong digital analytics foundation across paid media, web, CRM and conversion through PowerBI and the broader data estate. This role evolves that foundation into the operational backbone of how digital performance scales globally. Operating as part of a Digital Centre of Excellence, you’ll work hand-in-hand with local digital leads and BU teams to influence and lift performance, and shift our digital function from descriptive reporting to prescriptive action, owning what we do next, not just what happened. Sitting at the intersection of analytics, operations, and the marketing technology stack, you will ensure data doesn’t just inform decisions but directly powers how we run digital campaigns, manage leads, and grow recurring revenue across the estate. This is a specialist digital operations and performance analytics role. Your remit is focused on digital KPIs, paid media, web, CRM, and conversion performance. You will be the go-to expert for digital performance data, surfacing actionable insights and feeding high-quality data points that inform the broader marketing KPI picture. Qualifications - 7+ years across digital analytics, digital operations, or performance marketing roles - Commercial mindset - connects digital activity to pipeline, revenue, and retention - Hands-on with PowerBI (mandatory), GA4, paid media platforms, and web analytics - Strong experience with CRM and marketing automation platforms (Salesforce, HubSpot, Marketo, ActiveCampaign, or equivalents) - Proven track record running digital operations or performance analytics infrastructure at scale - Experience operating across multiple countries and business units (multi-country experience strongly preferred) - Credibility at senior stakeholder level: BU leads, GMs, execs - Hybrid analytical and operational skill set - the rigour to build process and the curiosity to find insight - Collaborative by nature - comfortable sharing data and operating within a broader marketing structure rather than owning it independently Benefits - 25 days holiday plus bank holidays - Holiday purchase scheme available - Pension – Salary exchange Scheme - Life Assurance - My Culligan benefits - Discount platform - Culligan Product discounts - Employee Assistance programme - Ongoing Training and Development - Enhanced maternity, paternity, and grandparent leave