Role Description You are the right fit for this role if you enjoy following structured workflows, executing clear processes, and providing consistent administrative support. This is an entry-level, 100% remote, full-time position ideal for someone eager to grow in an operations environment by handling task-based responsibilities with reliability and attention to detail. Key Responsibilities - Follow documented processes and SOPs to complete daily operational tasks accurately and on time. - Perform data entry and maintain organized, up-to-date records. - Upload, label, and organize files in Google Drive following established folder structures. - Handle routine email communication with clients and vendors using pre-defined templates and guidelines. - Assist with basic internal reporting by compiling and formatting data as directed. - Other similar or related tasks. Qualifications - Fluent English (C1/C2) and Spanish. - 1 – 2 years of experience in operations, administrative support, or a related role. - Ability to follow structured processes and execute repetitive tasks with consistency and accuracy. - Experience with Asana, Notion, Trello, or similar is a plus. - Proficiency with Google Workspace and Microsoft Office. - Excellent communication and attention to detail. - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. - Bachelor's or Associate's degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (experience-based). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, candidates must be available to work from the countries listed above and have no travel commitments. This is to ensure a smooth onboarding process and to allow new hires to focus on their roles and responsibilities fully. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.

Role Description You are the right fit for this role if you can independently manage operational tasks, coordinate projects, and keep workflows running smoothly. This is a 100% remote, full-time position ideal for someone comfortable handling moderately complex processes, making light decisions on the go, and adapting when not everything is fully documented. Key Responsibilities - Document and improve existing processes, identifying gaps and maintaining accurate, up-to-date records. - Manage and structure file organization in Google Drive, including building and maintaining folder systems. - Perform data entry and generate internal reports, flagging inconsistencies and suggesting corrections as needed. - Manage email communication with clients and vendors, drafting responses and following up independently. - Conduct research and synthesize findings into clear, actionable documents or summaries. - Coordinate and track project tasks across teams, helping to prioritize deadlines and keep stakeholders aligned. - Other similar or related tasks. Qualifications - Fluent English (C1/C2) and Spanish. - 3 – 4 years of experience in operations, project coordination, or a related role. - Comfortable working with minimal supervision and managing multiple priorities simultaneously. - Ability to make light decisions and adapt to partially documented or evolving workflows. - Experience with Asana, Notion, Trello, or similar project management tools is a plus. - Proficiency with Google Workspace and Microsoft Office. - Excellent communication and problem-solving skills. - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. - Bachelor's or Associate's degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (experience-based). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.

• Coach and develop employees. • Ensure quality assurance processes are enhanced and followed. • Maintain and drive operational procedures and compliance. • Manage employees’ overall work performance; maintain accurate records of employee work performance. • Analyze viability of all requests and their resulting impacts, both analytical and technical. • Effectively communicate all changes and enhancements. • Adhere to and implement company policies and procedures. • Recruit, hire, and train new employees per company policy and operational procedure. • Ensure professional and timely resolution of any client and/or customer’s issues. • Liaise and maintain positive working relationship and communication with leadership, clients, and customers. • Maintain current knowledge of clients, accounts, and industry. • Responsible for using appropriate judgment to protect confidential Company information.

• Serve as a strategic partner within the Quality department • Oversee training and development of the 5S Program • Conduct annual site audits • Collaborate with cross-functional teams for training improvements • Support sites through training and documents alignment