Role Description The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows. What You’ll Do - Engage with your customers through regular calls, business reviews and daily needs - Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform - Create success plans for your customers and document customer progress toward established goals and results - Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned - Communicate major milestones and updates to Sr. Leadership on a regular basis - Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls - Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment - Learn and share industry best practices in order to solve customer needs Qualifications - Bachelor's degree or equivalent work experience - 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers - Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans - A proven track record of leading process improvements within large organizations - Previous experience tracking product adoption and customer engagement through data-analysis tools - Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations - Exceptional organizational, presentation, and communication skills, both verbal and written - Demonstrated ability to deal with change and excel in high-stress situations Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - Employee Resource Groups (ERGs) - And yes, we have snacks in our offices

• Guide new clients through onboarding and ensure confidence in systems. • Proactively monitor client projects and address roadblocks. • Build relationships with clients to encourage repeat business. • Maintain clear communication with clients and internal teams. • Ensure quality standards and security in client data handling.

Role Description As Revecore’s Senior Director, Client Success, you will: - Manage Revecore’s most strategic and complex client relationships. - Ensure strong partnerships, oversee client performance, and lead recovery strategies for at-risk engagements. - Manage strategic client relationships and lead action plans when performance challenges arise. - Work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities. - Engage executive sponsors when executive involvement is needed. The Role: - Manage a portfolio of strategic and complex clients. - Serve as executive relationship owner for key client stakeholders. - Provide regular updates to assigned executive sponsors. - Engage executive sponsors when strategic support or escalation is needed. - Lead development and execution of action plans for at-risk clients. - Coordinate recovery strategies with Operations and leadership. - Track client health indicators within CSP or Salesforce. - Demonstrate Revecore value through strategic reporting. - Identify service expansion opportunities. - Mentor Directors and Client Success Managers. - Support long-term client retention through proactive partnership management. Qualifications - Minimum 6 years healthcare revenue cycle experience. - Experience managing large and complex client relationships. - Strong financial and operational analysis skills. - Executive-level communication skills. Requirements - A quiet, distraction-free environment to work from in your home. - A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. - Must reside in the United States within one of the states listed below: - Alabama - Arkansas - Florida - Georgia - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Nebraska - New Hampshire - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Vermont - Virginia - West Virginia - Wisconsin Benefits - Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment. - 12 paid holidays and flexible paid time off. - 401(k) contributions. - Employee Resource Groups that build community. - Career growth opportunities. - An excellent work/life balance.

Role Description As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career. What You'll Do - Partner with clients to develop and execute strategies that maximize their ROI - Build lasting relationships with key stakeholders across client organizations - Champion customer needs across HSI teams to drive continuous improvement - Maintain an impressive 95%+ net retention rate through proactive engagement - Drive account growth by identifying and securing expansion opportunities - Share customer insights that shape our product roadmap - Master our suite of solutions to become a trusted technical advisor What Success Looks Like - Your clients consistently renew and expand their partnerships with HSI - You're meeting or exceeding quarterly revenue targets - Organizations see measurable improvements in their safety programs - Your feedback drives meaningful product enhancements - Clients view you as an extension of their team Qualifications - You're naturally curious and love learning new technologies - You thrive in fast-paced environments and own your outcomes - You balance strategic thinking with tactical execution - You're organized, detail-oriented, and always prepared - You build trust through reliability and expertise - Track record of success in customer-facing roles with revenue responsibility - Experience engaging with senior executives and stakeholders - Strong technical aptitude and ability to master complex solutions - Outstanding communication and presentation abilities - Experience with Salesforce and customer success platforms is a plus - Bachelor's degree or experience in customer success, sales, or account management - Knowledge of EHS and compliance is beneficial but not required Benefits - Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission) - Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being. - Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development. - Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs. - Remote Work Flexibility: Enjoy the convenience of working from home. - Generous Time-Off Policy: Recharge with our flexible vacation options. - Retirement Savings: Plan for your future with our company match for retirement contributions.