Role Description As Revecore’s Senior Director, Client Success, you will: - Manage Revecore’s most strategic and complex client relationships. - Ensure strong partnerships, oversee client performance, and lead recovery strategies for at-risk engagements. - Manage strategic client relationships and lead action plans when performance challenges arise. - Work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities. - Engage executive sponsors when executive involvement is needed. The Role: - Manage a portfolio of strategic and complex clients. - Serve as executive relationship owner for key client stakeholders. - Provide regular updates to assigned executive sponsors. - Engage executive sponsors when strategic support or escalation is needed. - Lead development and execution of action plans for at-risk clients. - Coordinate recovery strategies with Operations and leadership. - Track client health indicators within CSP or Salesforce. - Demonstrate Revecore value through strategic reporting. - Identify service expansion opportunities. - Mentor Directors and Client Success Managers. - Support long-term client retention through proactive partnership management. Qualifications - Minimum 6 years healthcare revenue cycle experience. - Experience managing large and complex client relationships. - Strong financial and operational analysis skills. - Executive-level communication skills. Requirements - A quiet, distraction-free environment to work from in your home. - A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. - Must reside in the United States within one of the states listed below: - Alabama - Arkansas - Florida - Georgia - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Nebraska - New Hampshire - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Vermont - Virginia - West Virginia - Wisconsin Benefits - Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment. - 12 paid holidays and flexible paid time off. - 401(k) contributions. - Employee Resource Groups that build community. - Career growth opportunities. - An excellent work/life balance.

Role Description As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career. What You'll Do - Partner with clients to develop and execute strategies that maximize their ROI - Build lasting relationships with key stakeholders across client organizations - Champion customer needs across HSI teams to drive continuous improvement - Maintain an impressive 95%+ net retention rate through proactive engagement - Drive account growth by identifying and securing expansion opportunities - Share customer insights that shape our product roadmap - Master our suite of solutions to become a trusted technical advisor What Success Looks Like - Your clients consistently renew and expand their partnerships with HSI - You're meeting or exceeding quarterly revenue targets - Organizations see measurable improvements in their safety programs - Your feedback drives meaningful product enhancements - Clients view you as an extension of their team Qualifications - You're naturally curious and love learning new technologies - You thrive in fast-paced environments and own your outcomes - You balance strategic thinking with tactical execution - You're organized, detail-oriented, and always prepared - You build trust through reliability and expertise - Track record of success in customer-facing roles with revenue responsibility - Experience engaging with senior executives and stakeholders - Strong technical aptitude and ability to master complex solutions - Outstanding communication and presentation abilities - Experience with Salesforce and customer success platforms is a plus - Bachelor's degree or experience in customer success, sales, or account management - Knowledge of EHS and compliance is beneficial but not required Benefits - Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission) - Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being. - Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development. - Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs. - Remote Work Flexibility: Enjoy the convenience of working from home. - Generous Time-Off Policy: Recharge with our flexible vacation options. - Retirement Savings: Plan for your future with our company match for retirement contributions.

• Engage a portfolio of customers through a scaled engagement model • Use structured lifecycle motions and data signals to prioritize outreach • Accelerate time-to-value, drive adoption and measurable outcomes • Increase renewal confidence, surface growth opportunities with broader account team • Deliver proactive, outcomes-driven guidance • Use GenAI reflexively to improve quality, clarity, and strategic rigor of analysis, planning, and communication

• Serve as the primary relationship owner for assigned client accounts. • Build and maintain executive-level client relationships. • Lead governance meetings, business reviews, and stakeholder communications. • Partner with executive leadership to support renewals and expansion opportunities. • Own and continuously improve SOPs, workflows, playbooks, and operational standards. • Drive consistency across markets and programs. • Ensure teams have the tools, resources, and operational guidance needed to execute successfully. • Leverage client feedback and operational insights to drive improvements.