Trialfacts

• Research the contact. Read a researcher's published work or a sponsor's pipeline and find the specific, true detail that makes a cold email worth opening. • Write the email. Write the first email and the follow-ups: short, clear, persuasive, typo-free, and genuinely about the person receiving it. • Run the channel. Build and run the sequences in our sending platform, control who receives what, and manage how much goes out. • Handle the replies. Read incoming replies, respond well, book the intro call where there's interest, and hand qualified conversations to the closers. • Use AI tools to research faster and write better while keeping the email personal and accurate. • Test and improve. Run split tests, try new campaigns, read the results, and double down on what lifts reply and booking rates.

• Guide new clients through onboarding and ensure confidence in systems. • Proactively monitor client projects and address roadblocks. • Build relationships with clients to encourage repeat business. • Maintain clear communication with clients and internal teams. • Ensure quality standards and security in client data handling.

• Write promotional content that drives action. You'll create ad copy, headlines, questionnaires, landing page text, emails, and other campaign materials designed to improve click-through rates, signups, and referral quality for clinical trial recruitment campaigns. • Translate complexity into clarity. Clinical trial protocols and medical documents can be dense and technical. You'll turn that information into clear, engaging, patient-friendly messaging without losing accuracy. • Improve campaign performance through iteration. You'll revise copy based on feedback from internal teams, clients, and ethics boards, while also learning from campaign data and past studies. • Support quality and consistency. You'll conduct QA scoring and review promotional materials for clarity, accuracy, grammar, tone, and adherence to guidelines before campaigns go live. • Collaborate in a fast-moving remote team. You'll work across teams to support campaign execution, contribute to discussions around messaging and performance, and help ensure deliverables are completed accurately and on time.

• Forecasting: Use data from past studies, online research, and AI or other emerging technologies to forecast how many volunteers will meet eligibility criteria and sign up for a study. • Analyze & Organize Data: Absorb online medical research, analyze data from previous studies, and collate findings into organized, labeled systems so our team can easily refer back to them. • Continuous Learning: Rapidly build your knowledge of data analysis and medical conditions while challenging the status quo and rethinking our processes to ensure we forecast the right numbers.

Client Success Specialist Wanted: Shape the Future of Medical Research (AU Client-Facing) - 100% remote, forever - Unlimited paid leave Hello! We’re Trialfacts, a remote, entrepreneurial company at the forefront of advancing health research. We’re looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you’re a relationship-builder with strong organizational and analytical skills, and you thrive in a proactive, forward-thinking, and fast-paced remote environment, this role is for you. Your Role: - Client Onboarding & Support: Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals. - Enrollment Success: Take initiative to proactively monitor client projects, develop strategies to ensure enrollment targets are met, and swiftly address any roadblocks along the way. - Client Retention & Referrals: Build strong relationships with clients by delivering anticipatory and exceptional service that encourages repeat business and enthusiastic referrals. - Communication: Maintain clear, timely, and proactive communication that not only keeps clients informed but also anticipates their needs and ensures projects stay on track. - Quality & Compliance: Ensure quality standards are met and client and participant data are handled securely, in line with privacy regulations. What We Offer: - Autonomy and Flexibility: Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection. - Innovation and Impact: Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more. - Growth and Learning: Opportunities for professional development, with access to courses and training programs. - Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts. This Position Is Ideal For You If You: - Are Client-Focused: You thrive on understanding client needs and go the extra mile to anticipate and address them early. - Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals. - Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward and prevent issues before they arise. - Are a strategic thinker: You can review data and information, conduct root cause analyses, and resolve problems with mitigative and corrective strategies. - Communicate Clearly and Effectively: You’re skilled in both written and verbal communication, adapting your style to suit different audiences. - Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks. - Understand the Importance of Data Privacy: You’re conscientious about handling sensitive information and complying with privacy standards. Interested in Joining Us? If this position aligns with your career aspirations and skills, we would love to hear from you. As part of our selection process, the final 1 to 3 candidates will undertake a paid trial for 1–2 weeks. This trial period is a vital step in our recruitment process and candidates will be compensated for their time and effort.

Role Description We're looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you're a relationship-builder with strong organizational skills, and you thrive in a remote, fast-paced environment, this role is for you. - Client Onboarding & Support: Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals. - Enrollment Success: Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way. - Client Retention & Referrals: Build strong relationships with clients by delivering exceptional service that encourages repeat business and enthusiastic referrals. - Communication: Maintain clear, timely, and proactive communication with clients and internal teams to keep projects on track and clients informed. - Quality & Compliance: Ensure quality standards are met and client data is handled securely, in line with privacy regulations. Qualifications - Are Client-Focused: You thrive on understanding client needs and exceeding their expectations. - Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals. - Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward. - Communicate Clearly and Effectively: You're skilled in both written and verbal communication, adapting your style to suit different audiences. - Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks. - Understand the Importance of Data Privacy: You're conscientious about handling sensitive information and complying with privacy standards. - Are Comfortable Supporting US Clients: You have the flexibility to align your schedule with US time zones. Benefits - Autonomy and Flexibility: Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection. - Innovation and Impact: Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more. - Growth and Learning: Opportunities for professional development, with access to courses and training programs. - Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts. Interested in Joining Us? If this position aligns with your career aspirations and skills, we would love to hear from you. As part of our selection process, the final 1 to 3 candidates will undertake a paid trial for 1–2 weeks. This trial period is a vital step in our recruitment process and candidates will be compensated for their time and effort.

Marketing Manager: Help Accelerate Cures in 10 Major Diseases 100% Remote | Flexible Hours | Unlimited Paid Leave | Global Team & Clients The short version We're hiring a Marketing Manager to run the B2B marketing at Trialfacts, a clinical trial recruitment company that's been in business for 19 years. Your job is marketing Trialfacts to the academic researchers and commercial sponsors who run clinical trials at institutions like Harvard, Yale, and Stanford. You'll manage content, email, case studies, freelancers, and analytics. You'll work with the CEO to build the marketing function across two segments and all channels. The strategy gets developed together. You make it real. This role is designed for a strong marketing executor who wants to develop into a strategic marketing leader. You'll gain the cross-functional exposure, mentorship, and business-level thinking that most marketing managers never get access to, and there's a clear path from here to leading the marketing function and joining the leadership team. If you're an experienced marketer who wants real ownership and impact at a stable, mission-driven company, this role works for you too. What you get The career path: - Strategic mentorship with a clear path from Marketing Manager to Senior Marketing Manager to Head of Marketing - Direct collaboration with the CEO on marketing strategy, not just executing someone else's briefs - Cross-functional work with sales and tech teams, plus access to a full tech and analytics team - Budget ownership: you manage how the marketing budget is allocated across freelancers, agencies, staff, tools, and other expenses The benefits: - AUD $3,500-$4,000 per month (with flexibility for the right candidate, depending on experience and overall fit) - 100% remote, work from anywhere, no location restrictions - No time tracker, no fixed schedule. We measure results, not hours. - Unlimited paid leave, no approval process, plus a company-wide December closure - TailorFit Wellness Fund covering physical, mental, emotional, social, and professional wellbeing - 17 weeks parental leave at 50% pay - Equipment support and company-paid training - Individual Development Plans and quarterly growth conversations What the team says: "Best remote work experience. Like working in an amazing multinational company, but from home." -Current employee, Glassdoor "Tons of ownership without micromanaging." -Current employee, Glassdoor Trialfacts is rated 4.5/5 on Glassdoor with a 4.9/5 for Culture & Values. 92% of reviewers recommend it to a friend. About Trialfacts We recruit participants for clinical trials, connecting academic researchers and commercial sponsors with the right people for their studies. Our clients are primarily academic health researchers at universities in the US and Australia, with a growing commercial segment that includes pharma and biotech sponsors. We've been doing this for 19 years. 1,097 studies. 476 client organisations. 35,000+ participants enrolled. 35 team members across 7 countries. Our mission is to accelerate cures in 10 major diseases, and the work your marketing supports has a direct line to studies that could become real treatments. We're currently rebuilding our marketing foundations from the ground up, across both segments, across all channels. The proof, the credibility, and the data already exist (Harvard, Yale, Stanford clients; over a thousand studies; a 0.7% refund rate). What's missing is a marketing function that properly deploys it. That's where you come in. What you'll do Build the proof engine. Trialfacts has 1,097 studies, clients at Harvard, Yale, and Stanford, and a 0.7% refund rate, but almost none of this proof is deployed in marketing yet. You'll conduct case study interviews with US and Australian academic researchers, manage the outreach pipeline (scoring, scheduling, follow-ups), write the outreach emails that get busy researchers to say yes, and turn raw proof into published case studies and content that drive real business results. We also have deep data on our campaign performance and results that can be built into compelling, data-rich marketing assets for an audience that values numbers and evidence. Run the channels. Content marketing, email campaigns, newsletters, social media, lead magnets, and collaboration with the sales team on outbound. You'll manage freelancers and agency partners across content, design, and paid advertising (including Google Ads and LinkedIn Ads), and work closely with the in-house tech and analytics team to build, track, and measure what matters. You own the full picture across both audience segments: tracking performance, interpreting data, and reporting clearly on what's working and what isn't. Make it scale. Improve workflows, build documentation, and set up systems so marketing execution doesn't depend on any one person. Use AI tools for content production, design, analysis, and automation. We'll give you access to whatever tools make sense. Lead the rhythm. Run the weekly marketing meeting, set clear measurables for your freelancers and any future team members, and hold people accountable to deadlines and quality standards. You're a strong fit if you - Have 3+ years running marketing campaigns across multiple channels (content, email, social, paid) - Can write, edit, and quality-check content to a high standard. You're the last set of eyes before something goes live. - Have managed freelancers or agencies and know how to write a clear brief, set expectations, and review work critically - Are comfortable with marketing analytics: dashboards, A/B tests, performance reporting, interpreting what the data is telling you - Use AI tools in your workflow and want to push further - Have hands-on experience with WordPress/CMS, email platforms (ActiveCampaign, Mailchimp, or similar), and design tools (Canva or similar) - Can schedule occasional interviews with US-based academic researchers (typically 1-2 per week, requiring some US timezone overlap) This role is for you if - You're a strong executor who wants to develop strategic skills, not just keep doing what you're already good at - You're excited about building a marketing function, not just maintaining one someone else built - You want to work closely with a CEO and learn how marketing strategy connects to business decisions - You're comfortable managing scope, prioritising, and pushing back when something isn't the right priority. This is a lean team and you'll need to make smart tradeoffs. - You care about the quality of your output, not just the volume. Attention to detail matters here. This role is probably not for you if - You want full strategic autonomy from day one. Strategy here is built collaboratively with the CEO, especially in the first 6-12 months. Your strategic ownership grows as you demonstrate results. - You're a specialist in one channel looking for a specialist role. This requires breadth across content, email, social, analytics, and freelancer management. - Your primary motivation is maximising salary. The total value here is flexibility + mission + mentorship + career path, not maximum pay. What happens when you apply Our hiring process is thorough. That's by design. It protects you as much as it protects us. - Application with a few screening questions so we can understand your background - Screening interview to get to know each other and explore fit - Final interview to dig deeper into your experience and how you think - Live hiring assessment where you'll work through a marketing case study with us, so we can see how you approach real problems We want to see how you think, not just what you've done.

• Developing and executing high-performing paid advertising campaigns across multiple platforms • Monitoring performance and making data-driven optimizations to improve ROI • Analyzing campaign data to identify trends, insights, and opportunities • Managing budgets effectively to maximize results • Optimizing middle-of-funnel performance (landing pages, forms, and conversion flows) • Staying up to date with platform changes, trends, and best practices • Collaborating with internal teams to ensure alignment with campaign and study objectives

Role Description As a Digital Advertising Specialist, you will own the performance and optimization of our paid advertising campaigns, directly contributing to patient enrollment across clinical trials. This is not a set-and-forget role. You'll continuously analyze, optimize, and refine campaigns to drive measurable results. - Primarily work within Meta (Facebook/Instagram), while also leveraging other platforms such as Google, TikTok, Craigslist, or programmatic channels where relevant. - Collaborate cross-functionally with Client Success, Tech, and Recruitment to ensure campaigns are aligned with study goals and continuously improving performance. Qualifications - Proven experience managing and optimizing paid campaigns, with strong Meta (Facebook/Instagram) performance skills; experience with other platforms is a plus. - Focus on outcomes, continuously test and iterate, and take ownership of results. - Comfortable working with data, identifying patterns, and making informed optimization decisions. - Experience improving landing pages, forms, and conversion flows to increase performance. - Proactive in identifying opportunities and acting on them. - Ability to explain performance, insights, and decisions clearly to cross-functional teams. - Effective collaboration across functions in a distributed, global environment. - Motivated by contributing to meaningful work in health and medical research. Requirements - Experience in healthcare, clinical trials, or regulated industries (bonus). Benefits - Competitive pay – Stable monthly pay. - Unlimited PTO you'll actually use – Take paid leave whenever you choose. - Real flexibility – Work from anywhere and set your schedule, with reasonable overlap for collaboration. - Paid learning and growth – We invest in your development through courses, tools, and training. - Meaningful work – Contribute to advancing medical research and improving lives through better patient recruitment.

• Guide new clients through our onboarding process • Proactively monitor client projects to ensure enrollment targets are met • Build strong relationships with clients by delivering exceptional service • Maintain clear, timely, and proactive communication with clients and internal teams • Ensure quality standards are met and client data is handled securely