Role Description This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments. - Design and implement Master Data Management (MDM) solutions across Azure and on-premise environments - Analyse, extract, cleanse, transform, and manipulate data from multiple source systems - Deliver high-quality, tested integrations using tools such as Azure Data Factory and SSIS - Lead architectural design and contribute to solution strategy for MDM implementations - Manage end-to-end delivery of your projects, ensuring timelines, quality, and customer expectations are met - Deliver customer training and create clear documentation for data quality and system use - Build strong relationships with customers, internal teams, and third-party stakeholders - Communicate effectively across consultancy and wider business teams - Identify and resolve customer issues, risks, and escalations - Contribute to tender responses and support pre-sales activities where required - Support and mentor team members, promoting best practice and continuous improvement - Maintain accurate project documentation and provide regular progress reporting Qualifications - Strong experience in data quality, data analysis, and ETL processes - Confident designing and delivering solution architecture in cloud or on-prem environments - Communicates clearly with both technical and non-technical stakeholders - Builds trusted relationships with customers and colleagues - Can manage multiple priorities while maintaining a high level of attention to detail - Proactive, adaptable, and comfortable working in fast-paced project environments - Takes ownership of delivery and drives accountability across projects and stakeholders - Enjoys solving complex data challenges and improving processes Requirements - Strong SQL skills (T-SQL and/or PL/SQL) - Experience with Microsoft Azure, including Azure Data Factory and cloud-based solutions - Knowledge of SQL Server administration (2019+) - Experience working with REST/SOAP APIs and integrations - Exposure to Power BI, SSRS, or other reporting tools - Experience with XML, JSON, or data transformation technologies - Knowledge of C# /.NET or modern data platforms such as Cosmos DB or MongoDB - Experience in customer-facing consultancy or Professional Services environments - Microsoft certifications or relevant technical qualifications Benefits - Choice of PPO or HDHP/HSA medical plans through Anthem Blue Cross Blue Shield - Employer contributions to Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) - Dental and vision coverage for employees and families - Employer-paid basic Life and AD&D insurance - Voluntary life insurance options for employees, spouses, and dependents - Short-Term and Long-Term Disability coverage - Employee Assistance Program (EAP) with confidential wellbeing, legal, financial, and mental health support - Preventive care covered at 100% - Telehealth and virtual care options - Wellness programs, rewards, and digital health tools - Pre-tax payroll deductions for eligible benefits - Supportive benefits resources and advocacy services to help you navigate your coverage

• Instalación, mantenimiento y reparaciones de equipos dentro de un territorio asignado. • Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado por NCR Voyix. • Asistencia en la preparación del sitio, incluyendo la instalación de cables, preparación de equipos y pruebas de equipos. • Realiza mantenimiento preventivo periódico en los productos asignados. • Mantener un inventario adecuado de piezas, así como el registro de piezas. • Informes precisos y puntuales de llamadas y actividades.

Role Description We are seeking a highly reliable and organized Technology Delivery Lead Specialist to join our Technology Delivery Lead team within the Client Success Department. This role is critical in ensuring seamless client experience during custom production changes, hotfixes, and monthly release cycles. You will be the first point of contact during critical issues, manage client communications related to production changes, and support client validation activities during after-hours deployments. This is a client-facing, detail-oriented role requiring exceptional communication, organizational, and time management skills. The ideal candidate is dependable, responsive, and committed to delivering exceptional service in a fast-paced, dynamic environment. - Hotfix Support: - Provide support during Tuesday and Thursday hotfix windows, ensuring smooth client validation after custom production changes. - Track and manage changes to be included in the Production Hotfix windows, including verification with customers. - Coordinate with WSS and DevOps during maintenance windows. - Execute backout scripts and CMUs as needed. - Participate in once-monthly production release windows, supporting client validation processes. - Critical Issues: - Serve as the first point of contact on client calls during critical issues or production-impacting events (during working hours). - Assist with ServiceNow ticket management and initial triage of tickets. - Includes reviewing the current tickets open for USAA and ensuring customer updates are occurring timely. - Internal Collaboration: - Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations. - Proactively identify and escalate risks or delays that may impact client delivery. Qualifications - 2+ years of experience in technology delivery, client services, or a similar role. - Proven ability to manage communications and logistics around technical changes in production environments. - Exceptional customer service skills with a client-first mindset. - Outstanding organizational and time management skills—must be able to juggle multiple priorities. - Ability to work independently and reliably, especially during time-sensitive after-hours deployments. - Strong written and verbal communication skills. - Comfortable joining and contributing to high-stakes client calls. - Understanding of change management and production release processes in technical environments. Requirements - Experience working in a SaaS, managed services, or enterprise IT environment. - Experience with ServiceNow ticketing system a plus. - Experience with Mortgage Cadence Platform, to assist with initial ticket triage and resolution a plus. Benefits - Offshore/after-hours Resource – 100%. - Own hotfix maintenance windows – late night/early morning (6-8 hours/wk) Tues/Thurs 10:30pm CT – 2am CT (often completed in 2-3 hours). - Participate in USAA deployment bridges - late night/early morning. - Coordinate with WSS and DevOps during maintenance windows. - Execute backout scripts and CMUs as needed. - Support monthly production deployments – once a month 4-5 hours of support (typically one Sat 2am – 6am CT). - Assist with ServiceNow ticket management and initial triage of new tickets - 10-20 hours/wk. - Track and manage the changes to be included in Production HF windows - 6-8 hours/wk.

• Take full responsibility for overseeing multiple client projects simultaneously that are at different phases. • Ensure all project deliverables, owners, start dates and due dates are accurate in project plan. • Maintain organized, detailed and accurate project documentation. • Actively maintain lines of communication with Account Management, Business Development, other internal departments, and all stakeholders throughout the client project lifecycle, including status reports on project milestones, scope changes, risks, and actions. • Ensure resource availability and proper allocation for each project. • Proactively identify risk, communicate with all stakeholders and take appropriate steps to mitigate. • Facilitate team meetings, documenting actions, and following up on deliverables. • Establish and build relationships with broker partners and clients, creating a foundation of trust and superior customer service, upon which the Account Management team can build. • Provide superior service at all times, including busy periods, while managing tight deadlines. • Follow established project management methodologies and best practices, ensuring consistency and quality in project execution. • Meet Key Performance Indicator goals and other performance metrics as defined by Client Onboarding leadership and department. • Provide input on process improvements based on project experiences, contributing to the refinement of project management practices. • Lead process improvement initiative projects during non-peak months and provide readouts. • Act as Implementation expert in finalist meetings with potential brokers and clients. • Demonstrate a wide degree of creativity and latitude, with minimal oversight. • Ensure C3 cases meet the requirements of the 5 Why Methodology analysis. • Act as a SME resource to help Implementation Teams prepare for Intro and PDX calls. • Act as a Change Champion and exude positivity towards change management to foster acceptance amongst the team.