• Instalación, mantenimiento y reparaciones de equipos dentro de un territorio asignado. • Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado por NCR Voyix. • Asistencia en la preparación del sitio, incluyendo la instalación de cables, preparación de equipos y pruebas de equipos. • Realiza mantenimiento preventivo periódico en los productos asignados. • Mantener un inventario adecuado de piezas, así como el registro de piezas. • Informes precisos y puntuales de llamadas y actividades.

Role Description We are seeking a highly reliable and organized Technology Delivery Lead Specialist to join our Technology Delivery Lead team within the Client Success Department. This role is critical in ensuring seamless client experience during custom production changes, hotfixes, and monthly release cycles. You will be the first point of contact during critical issues, manage client communications related to production changes, and support client validation activities during after-hours deployments. This is a client-facing, detail-oriented role requiring exceptional communication, organizational, and time management skills. The ideal candidate is dependable, responsive, and committed to delivering exceptional service in a fast-paced, dynamic environment. - Hotfix Support: - Provide support during Tuesday and Thursday hotfix windows, ensuring smooth client validation after custom production changes. - Track and manage changes to be included in the Production Hotfix windows, including verification with customers. - Coordinate with WSS and DevOps during maintenance windows. - Execute backout scripts and CMUs as needed. - Participate in once-monthly production release windows, supporting client validation processes. - Critical Issues: - Serve as the first point of contact on client calls during critical issues or production-impacting events (during working hours). - Assist with ServiceNow ticket management and initial triage of tickets. - Includes reviewing the current tickets open for USAA and ensuring customer updates are occurring timely. - Internal Collaboration: - Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations. - Proactively identify and escalate risks or delays that may impact client delivery. Qualifications - 2+ years of experience in technology delivery, client services, or a similar role. - Proven ability to manage communications and logistics around technical changes in production environments. - Exceptional customer service skills with a client-first mindset. - Outstanding organizational and time management skills—must be able to juggle multiple priorities. - Ability to work independently and reliably, especially during time-sensitive after-hours deployments. - Strong written and verbal communication skills. - Comfortable joining and contributing to high-stakes client calls. - Understanding of change management and production release processes in technical environments. Requirements - Experience working in a SaaS, managed services, or enterprise IT environment. - Experience with ServiceNow ticketing system a plus. - Experience with Mortgage Cadence Platform, to assist with initial ticket triage and resolution a plus. Benefits - Offshore/after-hours Resource – 100%. - Own hotfix maintenance windows – late night/early morning (6-8 hours/wk) Tues/Thurs 10:30pm CT – 2am CT (often completed in 2-3 hours). - Participate in USAA deployment bridges - late night/early morning. - Coordinate with WSS and DevOps during maintenance windows. - Execute backout scripts and CMUs as needed. - Support monthly production deployments – once a month 4-5 hours of support (typically one Sat 2am – 6am CT). - Assist with ServiceNow ticket management and initial triage of new tickets - 10-20 hours/wk. - Track and manage the changes to be included in Production HF windows - 6-8 hours/wk.

• Take full responsibility for overseeing multiple client projects simultaneously that are at different phases. • Ensure all project deliverables, owners, start dates and due dates are accurate in project plan. • Maintain organized, detailed and accurate project documentation. • Actively maintain lines of communication with Account Management, Business Development, other internal departments, and all stakeholders throughout the client project lifecycle, including status reports on project milestones, scope changes, risks, and actions. • Ensure resource availability and proper allocation for each project. • Proactively identify risk, communicate with all stakeholders and take appropriate steps to mitigate. • Facilitate team meetings, documenting actions, and following up on deliverables. • Establish and build relationships with broker partners and clients, creating a foundation of trust and superior customer service, upon which the Account Management team can build. • Provide superior service at all times, including busy periods, while managing tight deadlines. • Follow established project management methodologies and best practices, ensuring consistency and quality in project execution. • Meet Key Performance Indicator goals and other performance metrics as defined by Client Onboarding leadership and department. • Provide input on process improvements based on project experiences, contributing to the refinement of project management practices. • Lead process improvement initiative projects during non-peak months and provide readouts. • Act as Implementation expert in finalist meetings with potential brokers and clients. • Demonstrate a wide degree of creativity and latitude, with minimal oversight. • Ensure C3 cases meet the requirements of the 5 Why Methodology analysis. • Act as a SME resource to help Implementation Teams prepare for Intro and PDX calls. • Act as a Change Champion and exude positivity towards change management to foster acceptance amongst the team.

Title: District Planning Specialist Job ID: 6630 Job Family: Transmission & Distribution Location: Monterey Park, CA, US Pay: $41.92 – $62.84 Job Description: Join the Clean Energy Revolution Become a District Planning Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the regulatory requirements of Southern California Edison’s electrical distribution system by developing and designing plans, identifying necessary resources, providing cost estimates and options for the construction of distribution facilities. Also, you will interact with a diverse customer base on meeting electrical design needs and be responsible for providing successful outcomes for the customer and SCE on assigned or requested projects. As a District Planning Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? Responsibilities - Develops and prepares construction plans, drawings, and/or circuit maps; develops and designs electrical distribution plans, identifying necessary resources and providing cost estimates and follow through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs. Performs calculations relevant to design with latest SCE standards and/or requests studies through Engineering when necessary. - Interacts with a diverse customer base on meeting electrical design needs and is responsible for providing successful outcomes for the customer and SCE on assigned or requested projects. - Participates in small to medium-sized residential, commercial and industrial projects; assists in determining scope of work, method of service, and construction methods for Distribution overhead and underground facilities; manages work orders/projects and maintains current understanding of industry practices and standards. - Provides technical support to licensing and certification proceedings related to new distribution/transmission lines and substation sites. - Stays up to date of current industry practices, standards and customer needs. - Identifies environmental requirements and coordinates required project components with other departments, customers, governmental bodies, and various external sources. - Supports project drawings and budget by monitoring internal and external customer timelines and expectations. - Manages multiple projects with project management principles, tools, and techniques effectively under tight time constraints, shifting priorities, and making critical decisions with minimal supervision. Manages project risks, resolves issues, and resolves escalations impacting project scope, timeline, and budget (work order pricing). - Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans. - A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. Minimum Qualifications - One or more years of experience in Electrical Utility Distribution/Transmission/Telecommunication Design, Distribution/Transmission/Telecommunication Line Construction, or Engineering discipline. - Possess a valid Class C Driver’s License. Preferred Qualifications - Basic understanding of engineering principles, construction standards, and industry practices. - Experience with design tools such as CAD, GIS, or similar systems. - Experience using Microsoft Office (Word, Excel, Outlook). - Experience in customer service, project coordination, or similar support roles. - Training or education applying technical information (engineering, pole loading, drafting, construction, mapping, math, science, IT). - Ability to read or create simple distribution or technical drawings. - Ability to adapt to competing priorities while maintaining accuracy. - Ability to collaborate effectively across teams (clients, peers, management, agencies). - Completion of a Planner Utility Certification Program. - Experience managing customer or stakeholder interactions in a technical, construction, or utility environment, including providing clear information, addressing inquiries, and coordinating solutions. Additional Information - This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. - Position will require up to 30% traveling and being out in the field throughout the SCE service territory. - This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week. - Relocation does not apply to this position. - As of July 1, 2025, this position falls within the representation of ESC Local 20. As the company and the union work towards a collective bargaining agreement, please note that the conditions of employment listed on this job posting may be impacted depending on the results of bargaining. Testing - This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI TECH (Test #5107)). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. About Southern California Edison The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.