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Training Operations Manager
Location
United States
Posted
1 day ago
Salary
$76K - $103K / year
Seniority
Mid Level
Job Description
Training Operations Manager
Bottom Line
• Own the day-to-day administration and accuracy of Bottom Line’s Learning Management System (GoFarHub) • Manage systems for tracking training completion, participation, and compliance across the organization • Ensure staff training assignments in GoFarHub align with ADP records and role requirements • Build and maintain dashboards and reports that clearly show training progress, completion rates, and gaps • Monitor system usage and engagement data to identify trends and recommend improvements to system effectiveness • Analyze training completion data, assessment results, and learner engagement to identify where staff struggle or disengage • Regularly share training completion data and insights with Training & Learning leadership, HR, and department leaders • Flag and escalate compliance risks and partner with managers and HR to support follow-up and accountability • Troubleshoot system issues and collaborate with the Product Team to implement updates and improvements • Ensure staff and managers receive clear, consistent communication about training expectations, deadlines, and progress • Identify patterns in training data, systems usage, and project execution to surface insights and recommend operational improvements • Support continuous improvement of training operations by strengthening processes, documentation, and cross-team visibility • Coach team staff and people managers on how to interpret training data and apply best practices to address low completion, engagement gaps, or compliance risks • Support the implementation and ongoing management of the Training & Learning team’s evaluation framework, including tracking defined success metrics for trainings (completion, comprehension, satisfaction, and application) • Create, distribute, and manage evaluation tools such as training feedback surveys, assessments, and post-training follow-ups • Review and analyze training feedback survey responses to identify strengths, gaps, and opportunities for improvement • Synthesize quantitative and qualitative data into actionable insights and operational recommendations for the Training & Learning team • Identify patterns across training data and feedback to surface operational trends and areas for improvement • Implement processes for regularly reviewing and updating trainings based on evaluation findings and established team priorities • Partner with training content owners and SMEs to support the execution of improvements informed by evaluation data • Ensure evaluation practices are implemented consistently and reliably across trainings and initiatives • Maintain dashboards, reporting tools, and tracking systems related to training evaluation efforts • Lead project management for Training & Learning initiatives, ensuring projects are well-organized, on track, and completed on time • Develop and maintain clear project plans, timelines, and trackers for key initiatives • Coordinate across departments to gather inputs, align stakeholders, and move work forward • Facilitate meetings, track milestones, and communicate progress updates to stakeholders • Support pilot programs and new initiatives by ensuring strong operational execution • Identify process gaps during project execution and suggest practical improvements • Manage operational coordination of training and onboarding activities for new site launches in partnership with the Director of New Sites • Develop and maintain onboarding trackers, timelines, and documentation to ensure readiness milestones are met • Coordinate with subject matter experts to ensure training content and onboarding materials are delivered effectively • Track onboarding completion and gather feedback to improve future launch processes • Partner with the Director of New Sites to support evaluation of onboarding and training effectiveness for new site launches, including analyzing training completion rates and feedback data • Document lessons learned and contribute to improving repeatable onboarding systems • Support logistics and coordination for training programs as needed (e.g., scheduling, session setup, communication) • Maintain clear documentation of processes, workflows, and operational practices • Ensure consistency and follow-through across Training & Learning operations • Duties, responsibilities, and activities may change at any time with or without advanced notice.
Job Requirements
- Bachelor’s degree or equivalent professional experience
- 2–4 years of experience in operations, project management, training coordination, evaluation implementation, or a related field
- Strong organizational skills and ability to manage multiple projects and priorities simultaneously
- Experience coordinating work across teams or departments
- Experience working with systems and tools (e.g., LMS platforms, spreadsheets, project management tools like Asana, SharePoint, etc.)
- Ability to interpret data, identify trends, and translate findings into actionable insights
- Experience with survey tools, feedback collection, evaluation implementation, or reporting processes preferred
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment with evolving priorities
- Commitment to Bottom Line’s mission.
Benefits
- Learn about our benefits here .
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