This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Solutions Engineer at Copia, you’ll enable our sales organization to move faster, deliver demos, and elevate the quality of technical conversations with prospects. - Partner with sales team members to support opportunities from early discovery through close - Deliver compelling product demonstrations tailored to industrial automation use cases - Conduct technical discovery sessions to understand prospect environments, requirements, and constraints - Assist with technical architecture discussions (networking, security, deployment options) - Maintain competitive awareness and help position Copia against alternative solutions - Identify and communicate technical risks early in the deal cycle - Capture deal-driven requirements and share structured feedback with Product and Engineering - Partner with Product to validate requirements and provide input on feature prioritization based on revenue impact - Assist with creation and delivery of internal sales enablement sessions on product capabilities and technical messaging - Document technical findings from discovery and ensure consistent internal handoff notes Qualifications - 3+ years experience in a technical, customer-facing role (Solutions Engineering, Technical Sales, Controls/Application Engineering, etc.) - Strong understanding of industrial automation technologies and workflows - Experience with tools such as Rockwell Studio 5000, Siemens TIA Portal, or equivalent - Comfortable presenting live demos and engaging with prospects of varying technical backgrounds - Ability to run structured discovery conversations and ask strong technical follow-up questions - Ability to explain technical concepts clearly to both technical and non-technical stakeholders - Ability to manage multiple opportunities and prioritize effectively - Experience navigating complex stakeholder groups (controls, IT, cybersecurity, engineering leadership) - Excellent communication skills and technical intuition - Experience working cross-functionally with Product, Engineering, and Sales Requirements - Nice to have: - Experience as a controls engineer - Experience supporting technical buying processes - Experience working with remote/hybrid teams - Familiarity with version control (Git) or software development workflows - Familiarity with OT backup and disaster recovery tools - Background in OT networking and security discussions - Familiarity with Hubspot CRM Benefits - Unlimited PTO - Employer-subsidized healthcare through Aetna - Commuter benefits - In-office lunches - Generous equity packages for full-time, permanent employees Company Description Copia Automation brings modern developer tools and resiliency to industrial automation. Our product provides Git-based source control for automation professionals as well as remote, real-time monitoring of the entire plant floor + state of the art backup and recover technology. We are a well-funded startup with a growing list of happy customers throughout the industrial space. Copia is growing extraordinarily fast! Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York City.

• Manage, mentor, and coach an initial team of two Product Solutions Associates, with a mandate to rapidly hire, onboard, and scale out the function through the end of the year. • Oversee the portfolio of customer implementations. Serve as the primary escalation point for complex technical and operational setups, ensuring your team is delivering high-quality configurations. • Transition scrappy, early-stage processes into robust, scalable systems. Operationalize how the team configures Smart Workflows, document templates, and task plans to pave the way for future handoffs to the broader Customer Success team. • Set the standard for your team’s technical outputs. Oversee the drafting, testing, and refinement of AI prompts, and ensure SQL-based custom reporting and complex data mapping are accurate and meet firm needs. • Oversee the design of User Acceptance Testing (UAT) scenarios. Coordinate with external executive stakeholders and partner with internal ops teams to align cross-functional processes (e.g., mailroom/fax attribution). • Triage critical, systemic failures during rollout. Aggregate missed use cases and feedback from your team to provide Product and Engineering leadership with prioritized, actionable data to improve the platform.

• Partner with business stakeholders, product owners, and end users to gather, analyze, and document CRM and Power Platform requirements. • Analyze customer-facing business processes (sales, service, marketing, case management), identify gaps or inefficiencies, and recommend improvements. • Design and propose scalable, secure, and maintainable Dynamics 365 CE and Power Platform solutions. • Configure and customize Dynamics 365 CE and Power Platform solutions, including entities/tables, forms, views, business rules, workflows, plugins, JavaScript, security roles, and model-driven or canvas apps. • Design and support integrations between Dynamics 365 CE and external systems using APIs, Dataverse, and Azure Integration Services. • Investigate and resolve complex system issues, data inconsistencies, and user-reported problems. • Lead and participate in testing activities, including system testing and User Acceptance Testing (UAT). • Provide end-user training, documentation, and ongoing support to ensure successful adoption of enhancements. • Work closely with development teams, architects, and external partners to prioritize enhancements, manage releases, and maintain solution quality, security, and stability.

• Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart. • Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions. • Work on systems that scale to thousands of queries per second, where each millisecond of latency matters • Partner with product and research teams to ship improvements driven by real production usage. • Implement and integrate our APIs into customer production systems. • Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process. • Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on. • Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation..