• Partner with business stakeholders, product owners, and end users to gather, analyze, and document CRM and Power Platform requirements. • Analyze customer-facing business processes (sales, service, marketing, case management), identify gaps or inefficiencies, and recommend improvements. • Design and propose scalable, secure, and maintainable Dynamics 365 CE and Power Platform solutions. • Configure and customize Dynamics 365 CE and Power Platform solutions, including entities/tables, forms, views, business rules, workflows, plugins, JavaScript, security roles, and model-driven or canvas apps. • Design and support integrations between Dynamics 365 CE and external systems using APIs, Dataverse, and Azure Integration Services. • Investigate and resolve complex system issues, data inconsistencies, and user-reported problems. • Lead and participate in testing activities, including system testing and User Acceptance Testing (UAT). • Provide end-user training, documentation, and ongoing support to ensure successful adoption of enhancements. • Work closely with development teams, architects, and external partners to prioritize enhancements, manage releases, and maintain solution quality, security, and stability.

• Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart. • Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions. • Work on systems that scale to thousands of queries per second, where each millisecond of latency matters • Partner with product and research teams to ship improvements driven by real production usage. • Implement and integrate our APIs into customer production systems. • Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process. • Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on. • Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation..

• Join our Global Public Sector Solution Engineering team as a Data & Integration Specialist (DIS). • Act as a strategic architectural partner consolidating expertise across MuleSoft, Tableau, and Data 360. • Be the single point of contact for sales teams on data opportunities, ensuring data questions are handled by a specialist. • Conduct holistic discovery and design compliant, AI-ready architectures for federal agencies. • Work on bridging legacy system connectivity and modern mission outcomes along with trusted advisory capabilities.

• Own end-to-end system integration for fielded mission solutions combining UAS, sensors (including RF-enabled systems where applicable), edge compute, mobile devices, and network transport. • Design, configure, and troubleshoot field networking for distributed environments: IP planning; bridging vs. routing; VLANs; NAT; DHCP/DNS; multicast/unicast considerations; and performance constraints over low-bandwidth or high-latency links. • Diagnose and resolve system issues across link, network, and application layers using structured troubleshooting, logs, and packet capture tools (e.g., tcpdump/Wireshark), and implement durable fixes through configuration, automation, documentation, or engineering escalation with clear repro steps. • Serve as a technical liaison between Mission Solutions, Engineering, Product, Operations, and external partners—translating field requirements into actionable technical work and driving resolution to completion. • Prepare, configure, test, and deploy mission hardware kits and supporting equipment; validate readiness and ensure repeatability through checklists and "golden configuration" baselines. • Provide field support for customer operations, evaluations, and demonstrations, including setup/teardown and on-site troubleshooting as needed. • Develop and maintain SOPs, runbooks, reference architectures, and network/wiring diagrams to standardize deployments and reduce friction for field teams. • Manage Mission Solutions equipment readiness: inventory status, assignment tracking, kit standardization, and lifecycle coordination (repairs/RMAs/vendor coordination). • Assist with forecasting, procurement inputs (BOMs/buy lists), and operational planning to support mission schedules and partner needs. • Help establish and run recurring internal coordination rhythms (readiness reviews, integration syncs, after-action feedback loops) to improve execution velocity and quality.