Role Description The Engineering team at SmithRx is developing the next-generation modern pharmacy benefits management (PBM) platform that will change how companies administer and manage pharmacy benefits. Our unified technology platform provides real-time actionable insights that drives cost savings, powers clinical services and results in a brilliant customer experience. A unified technology platform exists nowhere in the pharmacy benefit ecosystem to programmatically solve widespread deficiencies. The result is a PBM delivering unmatched service quality and operational efficiencies that exceeds all industry standards. As a Senior Automation Engineer you will have responsibility for the overall test strategy of the products you test. You have an automation-first mindset, leveraging your experience to determine where to add tests to best maximize impact. You will create automated tests to help build and improve our regression test suites. Not only will you help maintain these frameworks, but you will constantly look to improve them so they are reliable, efficient, and easy to use. While embedded in your sprint team you will be the primary quality advocate who champions best practices in testing, develops deep product knowledge, and consistently delivers high quality code to our users. You will help maintain and improve our quality standards, constantly raise the bar, and show a passion for finding defects before they are shipped. What you will do: - Develop and maintain automated tests to help ensure high test coverage and fast feedback on defects - Continuously maintain and improve our test frameworks - Manage test strategy, product testing, and planning within your sprint team - Create testing-related documentation including test plans and test cases - Find and report bugs and track these to resolution in a timely manner - Collaborate with the Product team to provide valuable insight and input to help create impactful features - Provide clear test results to Development and Product teams to help manage project expectations/progress - Create and maintain security and performance tests - Develop deep expertise in the SmithRx products - Utilize AI tools like Playwright MCP, Claude, and Copilot to realize efficiencies in your daily work - Maintain and refine quality metrics to help track and communicate overall product health Qualifications - Bachelors Degree in Computer Science or equivalent work experience - 5+ years of experience in QA and automation testing with a demonstrated track record of team leadership - Experience with one of the following languages: Python, Typescript, Java, or Javascript - Experience with writing automated tests for API’s in a scripting or programming language - Experience with API automation frameworks such as Pytest or REST Assured - Experience with automation frameworks such as Selenium, Cypress, or Playwright - Familiarity with Page Object Model for UI automation - Familiarity with CI/CD systems such as GitHub Actions, CircleCI, or Jenkins Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - Paid Company Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

• Check on the technical details on the reports, the layout and the critical information required to deliver optimal results to our customers. • Give feedback and rating on the quality of the surveyors. • Brief the surveyors on the areas which they shall focus and on any technical information that they need to be aware of. • Assist with information and support, whether technical clarifications are required from the OPS team.

Role Description We are looking for a Junior Observability Engineer to design, implement, and optimize enterprise observability solutions across applications, infrastructure, and cloud environments. This role focuses on monitoring, telemetry, automation, reliability engineering, and AIOps capabilities to improve system visibility, operational efficiency, and service reliability. The ideal candidate will have hands-on experience with observability platforms, cloud technologies, automation, and incident management practices while collaborating with engineering and operations teams to establish observability standards and best practices. - Design and implement end-to-end observability solutions across applications, infrastructure, and cloud environments. - Develop dashboards, alerts, and telemetry frameworks to provide real-time visibility into system health and performance. - Build automation solutions to eliminate repetitive operational tasks and improve efficiency. - Enable runbook automation, self-healing capabilities, and automated incident triage workflows. - Define and implement SLIs, SLOs, and alerting strategies to improve service reliability. - Drive improvements in MTTD and MTTR through actionable alerts and telemetry-driven insights. - Implement proactive monitoring, anomaly detection, and predictive alerting to identify issues before customer impact. - Leverage AIOps capabilities for alert correlation and intelligent incident response. - Integrate observability platforms with CI/CD pipelines, cloud services, and ITSM tools such as ServiceNow. - Collaborate with engineering, product, and operations teams to establish observability standards and operational readiness practices. Qualifications - 3+ years of experience in Observability Engineering, Site Reliability Engineering, or related domains. - Hands-on experience with observability platforms such as Splunk, Dynatrace, Grafana, and OpenTelemetry. - Strong expertise in AWS and GCP knowledge, with familiarity with cloud-native architectures. - Proficiency in Python for automation and operational tooling. - Experience implementing metrics, logs, events, and distributed tracing (MELT) across distributed systems. - Hands-on experience with Terraform and Infrastructure as Code practices. - Strong understanding of SLIs, SLOs, alerting strategies, and incident response frameworks. - Excellent troubleshooting, communication, and collaboration skills. - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Requirements - Experience with AIOps platforms and intelligent alerting solutions. - Knowledge of Kubernetes and containerized environments. - Experience integrating observability tools with ServiceNow and CI/CD ecosystems. - AWS, GCP, Observability, or SRE-related certifications. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

• Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions. • Work directly with the sales team to provide technical guidance and solution structure. • Develop and document efficient and accurate deployment processes. • Develop and document efficient and accurate support processes. • Training others in deployment processes, troubleshooting, and diagnosing problems. • Assist in the deployment and configuration of customer orders. • Maintain knowledge of existing or future processes of the organization and customers. • Provide queue management for all inbound requests and work them as appropriate. • Monitor and maintain customer SLAs, while maintaining quality. • Become proficient in the tools required to support customer environments and requests. • Part of an on-call support rotation (after hours/weekends).