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Mobility Engineer
Location
North Carolina
Posted
7 days ago
Salary
$55K - $70K / year
Seniority
Senior
Job Description
Mobility Engineer
Barcoding, Inc.
• Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions. • Work directly with the sales team to provide technical guidance and solution structure. • Develop and document efficient and accurate deployment processes. • Develop and document efficient and accurate support processes. • Training others in deployment processes, troubleshooting, and diagnosing problems. • Assist in the deployment and configuration of customer orders. • Maintain knowledge of existing or future processes of the organization and customers. • Provide queue management for all inbound requests and work them as appropriate. • Monitor and maintain customer SLAs, while maintaining quality. • Become proficient in the tools required to support customer environments and requests. • Part of an on-call support rotation (after hours/weekends).
Job Requirements
- Experience in customer service and troubleshooting (4-7 years’ experience)
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