• Check on the technical details on the reports, the layout and the critical information required to deliver optimal results to our customers. • Give feedback and rating on the quality of the surveyors. • Brief the surveyors on the areas which they shall focus and on any technical information that they need to be aware of. • Assist with information and support, whether technical clarifications are required from the OPS team.

Role Description We are looking for a Junior Observability Engineer to design, implement, and optimize enterprise observability solutions across applications, infrastructure, and cloud environments. This role focuses on monitoring, telemetry, automation, reliability engineering, and AIOps capabilities to improve system visibility, operational efficiency, and service reliability. The ideal candidate will have hands-on experience with observability platforms, cloud technologies, automation, and incident management practices while collaborating with engineering and operations teams to establish observability standards and best practices. - Design and implement end-to-end observability solutions across applications, infrastructure, and cloud environments. - Develop dashboards, alerts, and telemetry frameworks to provide real-time visibility into system health and performance. - Build automation solutions to eliminate repetitive operational tasks and improve efficiency. - Enable runbook automation, self-healing capabilities, and automated incident triage workflows. - Define and implement SLIs, SLOs, and alerting strategies to improve service reliability. - Drive improvements in MTTD and MTTR through actionable alerts and telemetry-driven insights. - Implement proactive monitoring, anomaly detection, and predictive alerting to identify issues before customer impact. - Leverage AIOps capabilities for alert correlation and intelligent incident response. - Integrate observability platforms with CI/CD pipelines, cloud services, and ITSM tools such as ServiceNow. - Collaborate with engineering, product, and operations teams to establish observability standards and operational readiness practices. Qualifications - 3+ years of experience in Observability Engineering, Site Reliability Engineering, or related domains. - Hands-on experience with observability platforms such as Splunk, Dynatrace, Grafana, and OpenTelemetry. - Strong expertise in AWS and GCP knowledge, with familiarity with cloud-native architectures. - Proficiency in Python for automation and operational tooling. - Experience implementing metrics, logs, events, and distributed tracing (MELT) across distributed systems. - Hands-on experience with Terraform and Infrastructure as Code practices. - Strong understanding of SLIs, SLOs, alerting strategies, and incident response frameworks. - Excellent troubleshooting, communication, and collaboration skills. - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Requirements - Experience with AIOps platforms and intelligent alerting solutions. - Knowledge of Kubernetes and containerized environments. - Experience integrating observability tools with ServiceNow and CI/CD ecosystems. - AWS, GCP, Observability, or SRE-related certifications. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

• Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions. • Work directly with the sales team to provide technical guidance and solution structure. • Develop and document efficient and accurate deployment processes. • Develop and document efficient and accurate support processes. • Training others in deployment processes, troubleshooting, and diagnosing problems. • Assist in the deployment and configuration of customer orders. • Maintain knowledge of existing or future processes of the organization and customers. • Provide queue management for all inbound requests and work them as appropriate. • Monitor and maintain customer SLAs, while maintaining quality. • Become proficient in the tools required to support customer environments and requests. • Part of an on-call support rotation (after hours/weekends).

Role Description The role holder will be required to safely carry out servicing, repairs and maintenance works and produce the necessary reports that meet the current requirements of external accrediting bodies. - Perform servicing of fire pumps systems in line with specified scope of works, ensuring servicing is completed fully and to a high standard of quality. - Provide detailed and accurate servicing reports, providing an assessment of any remedial requirements to ensure the integrity of the fire systems for our clients. - Perform any repair work as required to fire pumps systems, in line with the scope of works set out and agreed with the client. - Travel outside of area where needed, to service our client needs. - Perform monthly stock checks on your van, to provide timely stock sheets to our Stores. - Perform monthly PPE and Vehicle checks, to provide timely forms to our safety team. - Attend out of hours call outs as and when needed. - Act with integrity and professionalism in all communications with clients and colleagues. - Keep abreast of changes and amendments of standards, regulations, and best practice within the industry. - Use and maintain your vehicles and tools in line with company policy. - Always adhere to Company Health & Safety Policies and Procedures. Qualifications - Qualification in either mechanical or electrical engineering - Comfortable working with handheld, electronic devices to record information - Competence in using standard office packages such as Microsoft Outlook (email), Microsoft Word and Microsoft Excel. - Strong verbal and written communication skills. - Strong organisation skills. - Clean criminal record due to working in highly secure areas. Requirements - Desirable, but not essential as full training will be provided - CSCS - Asbestos training - Confined space training - Electrical certification - Experience of the UK fire industry Benefits - Regular overtime at 1.5x pay (weekends available for those who want them) - Company vehicle & fuel card - Stable, full-time permanent role - All uniform, tools, and PPE provided - Paid travel time (after 45 mins each way) - Vivup discount access - https://vivupbenefits.co.uk/ - 29 days annual leave (Including Bank Holidays) - Life assurance (3 x salary) - Long service awards (Extra holidays) - Chance for professional development across the PTSG businesses