• Be a technical expert in Redzone software and coaching in order to serve as a resource for customers • Travels to various customers sites each week to provide leadership and coaching to teams • Complete success visits to support customers and their usage of Redzone, often finding ways to re-engage teams quickly • Builds strong and trusted relationships with senior leaders in the customer community • Recognizes customers’ needs and influences to facilitate upsell processes and activity • Helps identify and support retention risk and opportunities to mitigate • Provides oversight and support for ~100 customers at a time • Leads regional community networking events • Support broader Coaching Team and assist with customer deployments as needed

• Maintain current clients and grow customer base • Keep accurate correspondence records and update client details • Provide process improvement recommendations • Establish and maintain a governance model for client accounts • Oversee staffing, production, and process improvement efforts • Conduct business reviews and present data to clients • Evaluate client performance and implement plans for improvement • Partner with Client Success Executive for account growth

• Serve as the primary relationship owner for a portfolio of customers • Clearly communicate our standard, value proposition, and verification process • Maintain accurate CRM data (Salesforce) • Lead new customer onboarding and training • Act as the critical bridge between the field and internal teams

• Independently close smaller deals and manage them in Hubspot • Support Key Account Managers on larger deals and enterprise customers • Assist in structuring deals and ensuring smooth internal coordination • Act as an operational backbone during complex sales processes • Manage and respond to inbound customer requests via email (ticket-like workflow) • Ensure a seamless onboarding experience for new customers • Own the end-to-end customer journey from contract closing to successful course start • Build and improve processes where none exist yet • Identify gaps, inefficiencies, and friction points in the customer journey • Develop scalable solutions to support future growth