• Support the Marine Corps Installations Command (MCICOM) Marine Corps Community Services (MCCS) Branch. • Provide direct operations support to MCCS Planning, Programming, Budgeting, Execution, and Assessment (PPBEA) reform initiatives and enterprise resource management efforts. • Support the development of enterprise-level planning, programming, budgeting, governance, reporting, and performance management processes across appropriated fund (APF) and non-appropriated fund (NAF) programs. • Engage senior stakeholders across MCICOM and Headquarters Marine Corps, and produce executive-level analytical products with minimal government oversight.

• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track • Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch • Identify risks before they become issues and proactively drive resolution • Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward • Provide leadership with clear visibility into launch readiness and operational performance • Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable • Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support • Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors • Coordinate launch support readiness, customer communications, and escalation processes • Support the foundation for future international fulfillment and expansion • Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions • Help balance customer demand, operational readiness, and business objectives as launch approaches • Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making • Support launch-related commercial decisions that impact customer experience and business performance • Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations • Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction • Create transparency around operational performance and areas requiring attention • Lead post-launch reviews and identify opportunities for continuous improvement

• Apply best practices to uphold high standards of data quality, facilitating precise audience segmentation, reporting and analysis. • Leading the continuous efforts to look for ways to improve data quality within the database to maximise marketable audiences and database utilisation. • Create, manage and develop audiences and segmentation models for improved audience targeting. • Gathering marketer requirements to build effective audience lists for marketing campaigns. • Leading the charge to proactively create and maintain communication with the marketing team to define audience criteria, ensuring alignment with regional priorities and effective segmentation. • Drive collaboration with marketers to create and test new audience segments, presenting ideas and solutions to enhance database performance and drive engagement. • Provide ongoing sessions with the marketing team to help improve understanding and best utilisation of Zooms marketing database. • Owning the responsibility to ensure compliance with privacy laws (e.g. GDPR) and internal opt-in requirements for both new data and data stored in the database. • Collaborating with the Data Operations Team, as well as our wider Marketing Ops and cross-functional IT and Data Teams to ensure that the marketing database in our Data Warehouse platform remains up-to-date and aligned with organizational needs. • Support in the processing and management of incoming lead data, ensuring the accurate classification of data.

• Own and manage the end-to-end lifecycle of assigned cases • Review and verify test orders and documentation • Coordinate with providers and internal teams • Monitor case status and implement corrective actions • Ensure seamless coordination across all workflow touchpoints