• In this vital role you will lead and coordinate the execution of high-impact digital products that advance Amgen’s digital transformation. • Translate Amgen’s digital strategy into actionable product roadmaps with clear outcomes, milestones, and value measures. • Lead continuous product discovery to understand user needs, pain points, workflows, and opportunities, integrating insights from research, testing, and analytics. • Develop and maintain a long-range product vision aligned with business strategies, technology roadmaps, enterprise platform standards, and AI adoption goals. • Manage and prioritize a balanced product backlog, incorporating new feature development, technical debt remediation, and maintenance. • Champion AI-native PDLC tools and practices to accelerate discovery, prototyping, and delivery • Continuously leverage data and AI-driven insights to inform prioritization, product design, and decision-making. • Partner with Data and Technology teams to evolve Amgen’s digital architecture toward modular, future-ready products and platforms. • Integrate AI-based automation and intelligence into the product lifecycle to improve efficiency, scalability, and user impact. • Define and monitor key performance indicators (KPIs) and objectives and key results (OKRs) to measure success for the relevant and identified products. • Ensure that all digital initiatives within the area are tracked for outcome-based value realization, measuring impact on business performance, efficiency, and user experience.

• Own end-to-end administration of our LTI programs (phantom/virtual stock) across HoldCo and products • Calculate interim and year-end share price; document and defend methodology with Finance • Maintain the single source of truth for cap tables with full audit trail, reconciliations, and version control • Run the full grant lifecycle: eligibility, grants, vesting, adjustments, terminations/clawbacks, buybacks • Model capitalisation scenarios (new pools, fundraises, secondaries, M&A) and quantify dilution & employee impact • Build and automate calculators/templates in Sheets to reduce manual work and errors • Prepare clear, executive-ready reports/decks for C-level and shareholders; explain outcomes in simple terms • Support broader C&B initiatives during off-peak months (KPI frameworks, org design, rewards automation)

• Build positive relationships and alignment across cross-functional teams and Customer Experience to ensure the Customer Experience is always top of mind • Manage the expectations of Sales, CSM’s, sales-prospects and clients as it relates to our scope of services • Serve as the liaison between Support and Customer Success, by regularly attending Sales and Customer Success meetings as the source of truth for the Support organization • Create Operational improvements within Customer Experience to address Customer complaints and feedback regarding Support • Serve as the Customer Experience customer expert, through an understanding of high value customer needs and expectations • Standardize support data reporting used for client presentations, and regularly review data to ensure we are meeting customer expectations • Provide regular updates to the Sales and Customer Success organizations so they can speak more transparently and effectively with their Customers about the support we provide • Work with Customer Experience Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics • Recommend process optimization that help to ensure we meet contractually established service level agreements for our customers • Leverage data to speak confidently about Support concerns, as raised by Sales and Customer Success.

Role Description Create partner led demand/pipeline velocity to support overall license revenue growth between Sitecore Sellers and Partner ecosystem. - Collaborate on a cross functional plan to drive upper and mid funnel growth across your partner portfolio. - Collaborate with existing and newly signed partners to drive predictable pipeline growth through agreed business plans, while ensuring the quality of delivery via adequate investment in training and development. - Collaborate with partner marketing to run top and mid funnel partner events to drive demand. - Have partners participate in the partner advisory council and/or help partner support Sitecore events for maximum business impact. - Lead the entire partner strategy and execution for your region, aligned with our strategic sales GTM, which may involve bringing on new partner types and finding new routes to the market. - Run monthly pipeline reviews with your portfolio partners and be proactive in moving partner initiated deals through upper and mid funnel, ensuring a strong handoff to sales. Qualifications - Minimum of 8 years of Partner/Alliance experience in SaaS - Enterprise Software organization, preferably in MarTech industry. - Strong organizational skills and sales process experience to effectively analyze pipeline reports and accurately forecast. - Comfortable operating at all levels of internal and Partner organizations, with the ability to think strategically while acting tactically. - Ability to thrive amongst ambiguity and self-assess priorities. - Excellent communication, presentation, and interpersonal skills with the ability to influence partners. - Strong ability to work collaboratively and influence change through persuasion, critical thinking, and negotiation. Requirements - Compensation range: $100k to $130k base salary, on a 70/30 sales split plan. Benefits - Sitecore is proud to be an equal opportunity workplace. - Committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.