Navan

• Serve as the overall owner of the client relationship and migration journey • Drive client migrations from legacy technology to the Navan platform • Drive product adoption and compliance through consultative advice • Develop trusted advisor relationships with executive stakeholders • Conduct health checks and reviews to assess customer satisfaction • Act as the 'Voice of the Customer' for internal teams • Maintain a deep understanding of Navan product and value proposition • Collaborate with Product and Engineering on enhancement requests

• Act as a trusted advisor to the SVP of Global Operations and Service, providing strategic counsel and operational support on critical business decisions and goals. • Manage the Global Operations and Service SVP’s office, including prioritizing operational topics, preparing briefing materials, and coordinating high-level meetings. • Manage weekly GO&S leadership staff meetings including, but not limited to, setting the agenda, providing insights and analysis to inform strategic conversations and tracking follow through to increase accountability • Support key strategic initiatives including board materials, investor presentations, town hall presentations, leadership meetings, and annual planning • Work cross-functionally with departmental leaders and stakeholders to kick-off, actionize, and provide support across key company initiatives • Oversee our goal-setting process, working with our management team to set, align and track company goals • Drive and lead critical strategic operational projects to deliver results

Title: Engineering Manager Location: New York, NY Hybrid Job Description: Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As an Engineering Manager in the Flights group, you’ll play an essential part in building and scaling the next-generation flight platform, Navan’s flagship product that drives global business growth. This is a high-scale, complex environment where your work will impact customers worldwide. You’ll solve challenging problems, collaborate with engineers, product managers, and designers across the globe, and contribute to a platform trusted by major enterprises. You will be the hands-on leader for the Flight Content team and will push the boundaries of great business travel products. The Flight Content team owns the critical backend components that drive the flight shopping experience and are relied upon by all Navan Products and Travelers. As a leader and manager of the area, you will be partnering with product management and stakeholders to develop a vision and roadmap for your product area. In addition to being a strong and execution oriented leader, the role requires you to exercise your technical chops and scale the architecture across a variety of systems, make the system highly reliable, dive into product metrics and come up with insights to improve the overall product. What You’ll Do: Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As an Engineering Manager in the Flights group, you’ll play an essential part in building and scaling the next-generation flight platform, Navan’s flagship product that drives global business growth. This is a high-scale, complex environment where your work will impact customers worldwide. You’ll solve challenging problems, collaborate with engineers, product managers, and designers across the globe, and contribute to a platform trusted by major enterprises. You will be the hands-on leader for the Flight Content team and will push the boundaries of great business travel products. The Flight Content team owns the critical backend components that drive the flight shopping experience and are relied upon by all Navan Products and Travelers. As a leader and manager of the area, you will be partnering with product management and stakeholders to develop a vision and roadmap for your product area. In addition to being a strong and execution oriented leader, the role requires you to exercise your technical chops and scale the architecture across a variety of systems, make the system highly reliable, dive into product metrics and come up with insights to improve the overall product. What You’ll Do: - Lead & Mentor: Manage, coach, and grow a team of 3-5 talented engineers. Set performance goals, conduct regular 1:1s, and provide actionable feedback. - Technical Leadership: Guide architectural decisions and trade-offs for our stack (Java/Spring Boot, AWS), ensuring the team delivers scalable, secure, and highly available services. - Deliver Customer-Facing Solutions: Take end-to-end ownership of features, from design and development to deployment and operational support, ensuring exceptional quality and value for users. - Process Optimization: Maintain and improve agile development processes. Organize schedules, track deliverables, check work for technical accuracy, and ensure robust operational reliability. - Cross-Functional Collaboration: Effectively communicate and coordinate work with Product Management, Design and other managers and staff across the organization to seamlessly integrate complex, cross-team features. - Team Building: Identify staffing needs, lead hiring efforts, and onboard top-tier engineering talent to scale your team. - Contribute to Engineering Culture: Champion best practices in code quality, scalability, documentation, monitoring, and testing, fostering a culture of technical excellence, collaboration, and continuous improvement. What We're Looking For: - 3+ years of experience building and leading high performing teams of at least 6 engineers - 8+ years of experience building and scaling complex systems in fast-paced, high-growth, or large-scale environments (open to exceptional candidates with less experience) - Hands-on experience developing and maintaining consumer-facing or core business products at scale - Strong leadership skills to get things done by challenging the status quo and making decisions in a fast-moving, rapidly changing environment - Strong technical background in at least one domain with ability to make long-term architectural decisions and trade-offs. - Excellent communication and collaboration skills working with stakeholders and domain experts across the company to design solutions to user problems - Proficiency in Java and Spring Boot, with solid understanding of JVM performance and optimization - Strong experience with distributed systems, microservices, and API design, including practical expertise with AWS or other cloud platforms - Ownership mentality with a record of delivering production-quality, maintainable code, and supporting features post-release through monitoring and troubleshooting - Collaborative team player able to work effectively with global, cross-functional partners - Commitment to engineering best practices in testing, documentation, scalability, and code quality - Problem-solving mindset with a passion for tackling technically demanding and customer-impacting challenges - Domain knowledge in the travel industry (flights, bookings, or inventory management) is a strong plus - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent hands-on experience The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $135,000—$300,000 USD About Navan Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you. Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us. Candidate Privacy Notice Please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". *Applies to select locations.

• Create at the Speed of Tech: Partner with GO&S leadership to take high-level briefs and ghostwrite key messages, executing quickly and flawlessly with minimal oversight. • Drive the Narrative: Develop and execute communication plans for change management initiatives, ensuring our colleagues easily understand and adapt to evolving processes and tools. • Leverage Modern Tools & AI: Continuously explore, pilot, and master emerging technologies, including AI and video editing platforms, to create cutting-edge, impactful campaigns. • Design Bespoke Content: Move beyond standard emails to create engaging video content, dynamic intranet pages, snappy newsletters, and hype-worthy Slack updates. • Own the Channels: Proactively govern our key GO&S communication channels, keeping them relevant, highly organized, and engaging for a modern workforce. • Collaborate & Connect: Build deep relationships across teams to truly understand incoming communication requests and translate them into stories that resonate globally. • Measure & Pivot: Gather qualitative and quantitative data to see what content is landing, using those insights to constantly adapt and improve your approach.

Lead technical direction and roadmap for travel systems, mentor engineering teams, drive system scalability and reliability, and collaborate with cross-functional partners to enhance user experiences and deliver innovative solutions.

• Supply Partnership Marketing (30%): Drive engagement and optimize partner showcase • Partnership Optimization: Organize events like educational lunch-and-learns, partner showcases, webinars, and FAM trips • Content Strategy: Manage and optimize supplier content within internal knowledge bases • Sponsorship Management: Execute marketing sponsorship agreements • Internal Communications: Broadcast partnership updates and news • Associate Lodging Manager (70%): Lead RFP process, monitor supplier responses, and resolve partner questions • Account Executive Functions: Perform tasks such as rate loading, auditing, and parity checks • Operational Support: Manage shared lodging email aliases and slack channel • Revenue Growth: Identify opportunities to drive volume and increase revenue

• Develop the Navan brand and maintain a cohesive visual identity, ensuring consistency across all marketing touchpoints • Design and produce high-quality marketing materials, including digital assets, print collateral, social media graphics, and presentation decks • Collaborate with cross-functional teams to ensure brand consistency and alignment with overall business goals • Stay current with industry trends, design techniques, and emerging technologies to continuously improve the quality and effectiveness of our brand design • Manage multiple projects simultaneously, ensuring deadlines are met and deliverables exceed expectations

• Develop and maintain strong, multi-level client relationships across key stakeholder group • Support achievement of company goals by expanding client engagement, driving member adoption, and generating leads for new business opportunities • Develop and execute strategic travel cost management plans aligned with client and company objectives • Continuously review opportunities and performance metrics with a focus on cost savings, value realization, and return on investment • Drive client compliance, retention, and growth through proactive account management • Manage and administer commercial models, ensuring clear understanding and effective application of contractual frameworks • Design and implement client-focused solutions that address business needs and enhance service delivery • Introduce innovative solutions and process improvements to drive operational efficiency • Ensure service delivery is aligned with Service Level Agreements (SLAs) and broader business plans

• Build positive relationships and alignment across cross-functional teams and Customer Experience to ensure the Customer Experience is always top of mind • Manage the expectations of Sales, CSM’s, sales-prospects and clients as it relates to our scope of services • Serve as the liaison between Support and Customer Success, by regularly attending Sales and Customer Success meetings as the source of truth for the Support organization • Create Operational improvements within Customer Experience to address Customer complaints and feedback regarding Support • Serve as the Customer Experience customer expert, through an understanding of high value customer needs and expectations • Standardize support data reporting used for client presentations, and regularly review data to ensure we are meeting customer expectations • The ability to use intuition, customer input and your deep understanding data to rapidly review and extract actionable information • Provide regular updates to the Sales and Customer Success organizations so they can speak more transparently and effectively with their Customers about the support we provide • Work with Customer Experience Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics • Recommend process optimization that help to ensure we meet contractually established service level agreements for our customers • Leverage data to speak confidently about Support concerns, as raised by Sales and Customer Success

• Provide leadership and direction to an assigned team of Client Success Managers ensuring alignment with wider business strategies. • Be accountable for client retention across your team’s portfolio, embedding a 100% client retention mindset and ensuring strategic, long-term partnerships. • Act as the voice of the customer, ensuring key insights and feedback are shared across the business to drive service innovation and client success strategies. • Inspire, coach, and develop your team, setting clear goals, performance metrics, and tracking success to ensure high standards of service and client engagement. • Ensure Salesforce usage is maximised, enabling data-driven decision-making, pipeline tracking, and proactive client strategy development. • Support CSM’s in navigating complex client relationships, contract negotiations, and identifying opportunities for growth. • Promote a culture of collaboration, accountability, and continuous improvement, fostering an environment where the team thrives. • Lead by example, demonstrating exceptional strategic thinking, commercial acumen, and client engagement. • Lead, support and guide your team through the Migration from Reed & Mackay to Navan. • Directly manage a portfolio of clients, serving as the primary strategic partner to ensure long-term success and growth. • Develop and execute a tailored client strategy, ensuring alignment with business objectives and measurable success targets. • Lead business reviews, contract renewals, and proactive engagement initiatives, ensuring maximum client satisfaction and retention. • Stay ahead of industry trends, providing expert consultation and innovative solutions that reinforce Navan’s position as a trusted strategic partner.