Title: Call Center Representative - Afternoon / Evening Location: Remote USA Training: Travel Incorporated, 4355 River Green Parkway, Duluth, Georgia, United States of America Job Description: Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time Build a Career, Not Just a Job You’ll begin with 14 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. Grow With UsFrom your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates) Post-Training Schedule: Second shift with start times between 12:00–2:30 PM ET Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer A respected, mission-driven company committed to innovation and service excellence Career growth pathways and continuous training A collaborative culture where your voice is heard and your work matters Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services • Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong focus on effective problem-solving • Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary • Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary • Arrives on time and ready to receive / make customer calls as scheduled throughout the shift • Engages customers / partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner • Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures • Participates in performance and development activities, including cross-training within own team • Keeps others informed and up to date about all relevant or useful information related to day-to-day activities • Contributes to a fair, positive, and equitable environment that supports a diverse workforce • Acts as a brand champion for your business area / function and the bank, both internally and/or externally.

• Complete customer support activities for end-users, distributors, and dealers • Perform issue resolution utilizing internal systems and support tools • Maintain detailed records of customer inquiries and resolutions • Adhere to Cummins Health, Safety & Environmental policies • Ongoing development on new and existing Cummins processes, systems, and practices • Maintain proficiency in multiple communication channels (chat, email, phone)

Role Description As a Customer Support Representative from DXC Technology, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database. - Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel. - Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. - Research customer inquiries and respond to appropriate parties in a timely manner. - Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. - Record calls, process requests, and update account history with the results of inquiries, including proper documentation. - Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database. - Interface with team members, management, and customers regarding customer service issues. Qualifications - 2 years of call center experience is mandatory. - Exceptional verbal and written communication skills with excellent typing skills. - Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events. - Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally. - Proven de-escalation skills and ability to remain composed under pressure. - You’ll need a quiet, dedicated workspace and reliable internet connection. - Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently. - Proficient in gathering and verifying data from diverse digital sources. - Skilled in critical thinking and categorizing information accurately for reporting or decision-making. - Flexible and adaptable to shift changes. Requirements - Minimum degree required: High school diploma or G.E.D. (diploma has to be provided). Benefits - Health, dental, and vision insurance coverage. - Employee wellness programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off. Company Description DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. - Deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions. - Modernizes, secures, and operates some of the world's most complex technology estates. - Helps insurers around the world modernize and run their core operations at scale. - A global market leader in core insurance platforms.