• Complete customer support activities for end-users, distributors, and dealers • Perform issue resolution utilizing internal systems and support tools • Maintain detailed records of customer inquiries and resolutions • Adhere to Cummins Health, Safety & Environmental policies • Ongoing development on new and existing Cummins processes, systems, and practices • Maintain proficiency in multiple communication channels (chat, email, phone)

Role Description As a Customer Support Representative from DXC Technology, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database. - Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel. - Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. - Research customer inquiries and respond to appropriate parties in a timely manner. - Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. - Record calls, process requests, and update account history with the results of inquiries, including proper documentation. - Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database. - Interface with team members, management, and customers regarding customer service issues. Qualifications - 2 years of call center experience is mandatory. - Exceptional verbal and written communication skills with excellent typing skills. - Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events. - Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally. - Proven de-escalation skills and ability to remain composed under pressure. - You’ll need a quiet, dedicated workspace and reliable internet connection. - Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently. - Proficient in gathering and verifying data from diverse digital sources. - Skilled in critical thinking and categorizing information accurately for reporting or decision-making. - Flexible and adaptable to shift changes. Requirements - Minimum degree required: High school diploma or G.E.D. (diploma has to be provided). Benefits - Health, dental, and vision insurance coverage. - Employee wellness programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off. Company Description DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. - Deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions. - Modernizes, secures, and operates some of the world's most complex technology estates. - Helps insurers around the world modernize and run their core operations at scale. - A global market leader in core insurance platforms.

Role Description Seattle Pacific University's Center for Professional Education (CPE) seeks a qualified adjunct faculty member to teach PES 5051: Foundations and Methods of Teaching Health Fitness, the foundational course in SPU's Health Fitness Add-On Endorsement program. This course is delivered in a remote, asynchronous format through Canvas, allowing students to complete coursework in a self-paced learning environment. The anticipated start date is August 1, 2026. Employee must reside/work in the State of Washington. Adjunct faculty are hired on a contractual, part-time basis and are responsible for: - Maintaining and updating course syllabi and instructional materials using current best practices - Facilitating student learning in an online environment - Monitoring student progress and providing timely feedback - Grading assignments and assessments - Responding to student questions and providing instructional support - Supporting student success throughout the duration of the course Qualifications - Master's degree in Physical Education, Health Education, Kinesiology, Exercise Science, Education, or a related field - Current or retired Physical Education teacher - Valid Washington State Teaching Certificate with Physical Education endorsement/certification - Demonstrated knowledge of current instructional practices in health and fitness education - A personal commitment to Christian faith; enthusiasm for supporting SPU’s mission; alignment with the University’s Statement of Faith; and willingness to uphold the lifestyle standards of our Christian community Requirements - Compensation is $225 per student registration. Application Information Questions regarding the adjunct hiring process may be directed to: Jenn Brown Associate Director, Center for Professional Education wilsonj17@spu.edu Please complete the adjunct faculty application through Workday and be prepared to upload a resume/CV and cover letter.

Role Description The QA Call Center Analyst serves as a call center support analyst responsible for monitoring, evaluating, and analyzing interactions within the Benefit Support Call Center (BSC). This role plays a key part in driving performance improvement through call monitoring, KPI monitoring, data aggregation, and production analysis. Working within the Quality Assurance Team, this individual ensures high-quality customer interactions while leveraging AI data insights to identify trends, improve outcomes, and support operational excellence. This is a Seasonal Contract Role through 12/11/2026. Responsibilities - Monitor and evaluate live and recorded calls to ensure adherence to quality standards, compliance requirements, and client expectations. - Analyze call center performance metrics and KPIs to identify trends, risks, and opportunities for improvement. - Aggregate and interpret AI performance data related to call quality and production to support reporting and training efforts. - Assist in the development, implementation, and maintenance of QA scorecards and performance tracking systems. - Monitor participation and engagement in trainings, internal chats, and Agent activities. - Track adherence to attendance policies and scheduled appointments. - Maintain a strong sense of urgency in meeting deadlines, with proactive and clear communication. Qualifications - Experience in a call monitoring, quality assurance, or data analyst role, preferably in a sales or insurance environment. - Background in insurance, employee benefits, voluntary benefits, or life insurance strongly preferred. - Strong understanding of metrics, KPI monitoring, and performance reporting. - Experience with data aggregation, analysis, and production performance evaluation. - High School Diploma or equivalent required; Associate Degree or Business Certificate preferred. - Experience working in a remote or work-from-home environment. - Advanced technical proficiency with Excel and Microsoft Applications. - Fluent in English with strong written and verbal communication skills. - Bilingual Spanish fluency highly preferred. Preferred Skills - Strong analytical mindset with the ability to interpret data and translate insights into action. - High attention to detail with a focus on quality and accuracy. - Ability to manage multiple systems, tools, and priorities simultaneously. - Solid understanding of call center operations and performance drivers. - Self-motivated with the ability to work independently in a fast-paced environment. - Excellent listening, interpersonal, and problem-solving skills. - Professional, confident, and positive demeanor. - Strong accountability and ownership of individual performance and responsibilities. Benefits - Company-provided equipment: computer, monitors, keyboard, headset. - Full-time remote (work-from-home) opportunity. - Personalized coaching, training, and development programs. - Recognition and rewards for strong performance. - Opportunities for career growth and internal advancement. - A collaborative, inclusive culture of motivated professionals and leaders. - Base pay dependent upon skills, education, qualifications, professional experience, and location. - Eligible for variable compensation, commission, and/or annual bonus based on individual and company performance. - Health, wellbeing, retirement, and other financial benefits. - Paid time off, overtime pay for non-exempt employees, and robust learning and development programs. - Reimbursement of job-related expenses per company policy and potential employee perks and discounts.