Role Description As a Customer Support Representative from DXC Technology, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database. - Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel. - Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. - Research customer inquiries and respond to appropriate parties in a timely manner. - Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. - Record calls, process requests, and update account history with the results of inquiries, including proper documentation. - Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database. - Interface with team members, management, and customers regarding customer service issues. Qualifications - 2 years of call center experience is mandatory. - Exceptional verbal and written communication skills with excellent typing skills. - Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events. - Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally. - Proven de-escalation skills and ability to remain composed under pressure. - You’ll need a quiet, dedicated workspace and reliable internet connection. - Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently. - Proficient in gathering and verifying data from diverse digital sources. - Skilled in critical thinking and categorizing information accurately for reporting or decision-making. - Flexible and adaptable to shift changes. Requirements - Minimum degree required: High school diploma or G.E.D. (diploma has to be provided). Benefits - Health, dental, and vision insurance coverage. - Employee wellness programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off. Company Description DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. - Deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions. - Modernizes, secures, and operates some of the world's most complex technology estates. - Helps insurers around the world modernize and run their core operations at scale. - A global market leader in core insurance platforms.

Role Description Seattle Pacific University's Center for Professional Education (CPE) seeks a qualified adjunct faculty member to teach PES 5051: Foundations and Methods of Teaching Health Fitness, the foundational course in SPU's Health Fitness Add-On Endorsement program. This course is delivered in a remote, asynchronous format through Canvas, allowing students to complete coursework in a self-paced learning environment. The anticipated start date is August 1, 2026. Employee must reside/work in the State of Washington. Adjunct faculty are hired on a contractual, part-time basis and are responsible for: - Maintaining and updating course syllabi and instructional materials using current best practices - Facilitating student learning in an online environment - Monitoring student progress and providing timely feedback - Grading assignments and assessments - Responding to student questions and providing instructional support - Supporting student success throughout the duration of the course Qualifications - Master's degree in Physical Education, Health Education, Kinesiology, Exercise Science, Education, or a related field - Current or retired Physical Education teacher - Valid Washington State Teaching Certificate with Physical Education endorsement/certification - Demonstrated knowledge of current instructional practices in health and fitness education - A personal commitment to Christian faith; enthusiasm for supporting SPU’s mission; alignment with the University’s Statement of Faith; and willingness to uphold the lifestyle standards of our Christian community Requirements - Compensation is $225 per student registration. Application Information Questions regarding the adjunct hiring process may be directed to: Jenn Brown Associate Director, Center for Professional Education wilsonj17@spu.edu Please complete the adjunct faculty application through Workday and be prepared to upload a resume/CV and cover letter.

Role Description The QA Call Center Analyst serves as a call center support analyst responsible for monitoring, evaluating, and analyzing interactions within the Benefit Support Call Center (BSC). This role plays a key part in driving performance improvement through call monitoring, KPI monitoring, data aggregation, and production analysis. Working within the Quality Assurance Team, this individual ensures high-quality customer interactions while leveraging AI data insights to identify trends, improve outcomes, and support operational excellence. This is a Seasonal Contract Role through 12/11/2026. Responsibilities - Monitor and evaluate live and recorded calls to ensure adherence to quality standards, compliance requirements, and client expectations. - Analyze call center performance metrics and KPIs to identify trends, risks, and opportunities for improvement. - Aggregate and interpret AI performance data related to call quality and production to support reporting and training efforts. - Assist in the development, implementation, and maintenance of QA scorecards and performance tracking systems. - Monitor participation and engagement in trainings, internal chats, and Agent activities. - Track adherence to attendance policies and scheduled appointments. - Maintain a strong sense of urgency in meeting deadlines, with proactive and clear communication. Qualifications - Experience in a call monitoring, quality assurance, or data analyst role, preferably in a sales or insurance environment. - Background in insurance, employee benefits, voluntary benefits, or life insurance strongly preferred. - Strong understanding of metrics, KPI monitoring, and performance reporting. - Experience with data aggregation, analysis, and production performance evaluation. - High School Diploma or equivalent required; Associate Degree or Business Certificate preferred. - Experience working in a remote or work-from-home environment. - Advanced technical proficiency with Excel and Microsoft Applications. - Fluent in English with strong written and verbal communication skills. - Bilingual Spanish fluency highly preferred. Preferred Skills - Strong analytical mindset with the ability to interpret data and translate insights into action. - High attention to detail with a focus on quality and accuracy. - Ability to manage multiple systems, tools, and priorities simultaneously. - Solid understanding of call center operations and performance drivers. - Self-motivated with the ability to work independently in a fast-paced environment. - Excellent listening, interpersonal, and problem-solving skills. - Professional, confident, and positive demeanor. - Strong accountability and ownership of individual performance and responsibilities. Benefits - Company-provided equipment: computer, monitors, keyboard, headset. - Full-time remote (work-from-home) opportunity. - Personalized coaching, training, and development programs. - Recognition and rewards for strong performance. - Opportunities for career growth and internal advancement. - A collaborative, inclusive culture of motivated professionals and leaders. - Base pay dependent upon skills, education, qualifications, professional experience, and location. - Eligible for variable compensation, commission, and/or annual bonus based on individual and company performance. - Health, wellbeing, retirement, and other financial benefits. - Paid time off, overtime pay for non-exempt employees, and robust learning and development programs. - Reimbursement of job-related expenses per company policy and potential employee perks and discounts.

Role Description The Medical Scheduler is responsible for coordinating, maintaining, and optimizing work schedules for Physicians and Certified Registered Nurse Anesthetists (CRNAs) to support safe, efficient, and compliant clinical operations. This role collaborates closely with providers, clinical leadership, and operational teams to ensure accurate coverage, adherence to credentialing and contractual requirements, and continuity of patient care. The Medical Scheduler exercises sound judgment, attention to detail, and effective communication to manage complex scheduling needs in a dynamic healthcare environment. Essential Duties and Responsibilities - Manage daily clinical staffing to ensure seamless practice operations across all sites. - Monitor productivity metrics and work with Practice Admin on making staffing adjustments to meet operational demands. - Execute real-time scheduling updates for call-ins, and shift adjustments. - Assign providers daily based off shift type, credentialing status and surgeon request while meeting patient care needs. - Manage anesthesia provider requests from surgeons and patients. - Ensure coverage plans align with surgical block time utilization and projected case volumes. - Pull OR schedules 2 weeks in advance to anticipate staffing needs and communicate with sites. - Recruit and move staff around to accommodate schedules. - Assist with shift swaps/day off requests. - Create monthly schedule for specialty shifts including assigning call shifts for staff. - Enter hospital call schedule into IKE and distribute accordingly. - Manage yearly vacation picking process. - Adjust schedules for add-on cases, cancellations, or emergencies. - Communicate daily schedules and updates to scout and anesthesia staff. - Develop and maintain monthly or quarterly call schedules, including weekends and holidays. - Balance fairness and equity in call and weekend assignments. - Coordinate vacation, CME, and personal time-off requests. - Plan ahead for staffing gaps caused by vacations, leaves, or open positions. - Arrange locum or per diem coverage as needed. - Maintain compliance with contractual obligations for coverage and call frequency. - Collaborate with the practice admin to determine daily staffing needs. - Manage shift swaps and coverage requests among providers. - Track and confirm provider credentialing for each facility before scheduling. - Maintain and update scheduling software (Spinfusion). - Track attendance, shift compliance, and hours worked for payroll or productivity purposes. - Generate reports on staffing utilization, coverage ratios, and scheduling trends. - Coordinate onboarding and orientation schedules for new or locum providers. - Serve as the main point of contact for scheduling-related questions or issues. - Communicate changes promptly and professionally to staff and hospital partners. - Identify and resolve scheduling conflicts proactively. - Participate in leadership or staffing meetings to review coverage and optimize resources. Qualifications - AA or BA preferred. - 3-5 years’ experience in the healthcare industry with upward mobility documented. - Excellent verbal and written skills. - Ability to prioritize work and work independently with minimal supervision. - Ability to work effectively with staff, physicians, and external customers. - Must have strong keyboard skills with knowledge of Microsoft Word, Excel, and PowerPoint. - Must have a pleasant disposition and high tolerance level for diverse views and opinions. - Ability to motivate diverse personalities within the department. - Must be able to speak, read, and write in English. - Skill in gathering, reporting, and analyzing information. Benefits - Competitive Pay and Benefits Package. - Annual Bonus. - Generous Paid Time Off. - 401K Contribution/Safe Harbor. - Flexible Work Environment. - Career Advancement Opportunities with a Growing Company.