Travel Incorporated

Title: Afternoon / Evening Call Center Representative Job Description: Travel Consultant | Customer Service & Call Center Role Location: Remote (U.S.-based) Schedule: Full-time | Second Shift After Training Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry. Why This Job is a Great Fit Paid Training + Career Development - 14-week paid training program (TI University) - Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered) - Ongoing coaching, mentoring, and skill development Remote Work + Stability - Work-from-home position with company-provided equipment - Structured schedule and supportive team environment - Long-term career growth opportunities In-Demand Experience - Build skills in customer service, travel planning, client relations, and call center operations - Gain experience with booking systems, itinerary management, and client communication tools Key Responsibilities - Handle inbound calls and emails support in a high-volume call center environment - Provide travel planning assistance, including flights, hotels, and itineraries - Deliver excellent customer service by identifying client needs and offering tailored solutions - Assist with trip changes, cancellations, and problem resolution - Maintain accuracy with data entry, reservations, and booking details - Collaborate with internal teams to ensure seamless service delivery Required Skills & Qualifications - Experience in customer service, call center, hospitality, or client support preferred - Strong communication skills (phone, email, chat) - Ability to multitask and navigate multiple systems simultaneously - Comfortable working in a fast-paced, performance-driven environment - High attention to detail and strong organizational skills - Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.) - High school diploma or equivalent Work Requirements - Fully remote (not mobile) — must have a dedicated home office workspace - Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile) - Training schedule: Monday–Friday, 8:00 AM–5:00 PM ET - Post-training schedule: Second shift (start times between 12:00–2:30 PM ET) - Travel to Duluth, GA 2–3 times per year for training and team meetings Benefits & Perks - Paid training and career development programs - Work-from-home flexibility - Supportive, team-oriented culture - Equipment provided - Travel expenses covered for required onsite training Apply Today – Start Your Remote Career in Travel Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences. Apply now at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry. Connecting innovative technology with superior service to advance business travel Job Details Job Family Operations Pay Type Hourly

Title: Call Center Representative Job Description: Travel Consultant | Customer Service & Call Center Role Location: Remote (U.S.-based)Schedule: Full-time | Second Shift After Training Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry. Why This Job is a Great Fit Paid Training + Career Development 14-week paid training program (TI University) Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered) Ongoing coaching, mentoring, and skill development Remote Work + Stability Work-from-home position with company-provided equipment Structured schedule and supportive team environment Long-term career growth opportunities In-Demand Experience Build skills in customer service, travel planning, client relations, and call center operations Gain experience with booking systems, itinerary management, and client communication tools Key Responsibilities Handle inbound calls and emails support in a high-volume call center environment Provide travel planning assistance, including flights, hotels, and itineraries Deliver excellent customer service by identifying client needs and offering tailored solutions Assist with trip changes, cancellations, and problem resolution Maintain accuracy with data entry, reservations, and booking details Collaborate with internal teams to ensure seamless service delivery Required Skills & Qualifications Experience in customer service, call center, hospitality, or client support preferred Strong communication skills (phone, email, chat) Ability to multitask and navigate multiple systems simultaneously Comfortable working in a fast-paced, performance-driven environment High attention to detail and strong organizational skills Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.) High school diploma or equivalent Work Requirements Fully remote (not mobile) — must have a dedicated home office workspace Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile) Training schedule: Monday–Friday, 8:00 AM–5:00 PM ET Post-training schedule: Second shift (start times between 12:00–2:30 PM ET) Travel to Duluth, GA 2–3 times per year for training and team meetings Benefits & Perks Paid training and career development programs Work-from-home flexibility Supportive, team-oriented culture Equipment provided Travel expenses covered for required onsite training Apply Today – Start Your Remote Career in Travel Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences. Apply now at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

Title: After Hours Customer Service Representative Location: Duluth, Georgia, United States of America Job Description: Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:30 AM ET - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Connecting innovative technology with superior service to advance business travel Job Details Job Family Operations Pay Type Hourly

Role Description Leads a team responsible for delivering comprehensive group travel, event, and lodging management services. Oversees administrative operations, financial processes, and reporting functions, ensuring accuracy, compliance, and data-driven decision-making. Interfaces with clients and vendors to build strong relationships and ensure successful planning, sourcing, and execution of group programs. Develops staff capabilities, manages team and individual performance, and drives operational excellence to meet or exceed client expectations while continuously improving processes and standards. Qualifications - EDUCATION: Bachelor’s Degree in business or related field or equivalent combination of education and experience. - EXPERIENCE: 5+ years experience in group travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development. Deep expertise in travel management, products and services. - TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email. Strong skills with MS Office, Google Business Suite or similar. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools. Knowledge of event registration platforms and attendee management software. - LEADERSHIP: Demonstrated ability to coach and lead others is required as evidenced by prior leadership experience. Experience in handling personnel-related issues and developing and retaining staff. - COMMUNICATION: Communicates effectively and professionally with associates, team members, leadership and clients. Demonstrates active listening and employs professionalism when sharing information. Writes clear and concise emails and written communications. Shows appropriate empathy and creates an environment of trust through communication style. - ENVIRONMENTAL AWARENESS: In tune with external environments including industry, regulatory and legal factors that impact business operations; recognizes and responds to internal organizational structures, requirements and norms. - COACHING: Prior experience effectively managing personnel and uses appropriate feedback and performance correction techniques to develop personnel; administers performance management process correctly. - ANALYTICAL SKILLS: Ability to analyze statistical performance and operational data, develop management summary reports and proactively develop action plans. Working knowledge of contact center operations and key performance metrics. - ETHICS: Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment; balances needs of the company, client and associate. - ACCOUNTABILITY: Receptive to feedback; coachable; has a personal drive to improve performance. Ability to build plans to accomplish work and achieve goals/objectives and hold others accountable for doing the same. Strong time management and execution skills; focus on clear and realistic action steps; ability to complete duties on time and with urgency as necessary. - RELATIONSHIP BUILDING: Strong ability to build consultative client relationships. Ability to work independently and collaboratively with clients and internal partners. Forges solid and respectful working relationships with team and superiors. - DETAIL AND PROCESS ORIENTATION: Strong process orientation with the ability to identify improvement opportunities; works collaboratively with Company staff on projects that include processes, tools and offering development. Detail oriented with the ability to see the big picture. - CLIENT SERVICE FOCUS: Passionate about client service; genuinely motivated to make a positive impact for others; drives client focus throughout the organization. - EMOTIONAL REGULATION: High emotional intelligence; displays empathy and care appropriately, while effectively managing own emotions; handles emotional conversations well and deescalates when needed; works collaboratively with diverse teams. - PROBLEM SOLVING: Excellent problem-solving skills; ability to develop creative solutions to complex situations. Effectively solves client problems and offers appropriate solutions; makes next steps clear. Excellent judgment and independent decision making within assigned authority levels. - INITIATIVE: Able to proactively identify and address challenges, opportunities or tasks without prompting or explicit direction, demonstrating self-motivation, resourcefulness and a results-driven mindset. Requirements - Accountable for results, metrics, and continuous improvement within primary ownership areas, while supporting cross-functional execution across administrative and support functions. - Provides management and oversight for administrative, financial and other support functions for the Groups team; performs ongoing training as required to maintain standards and mentors team as needed. - Provides leadership, direction, development and on-going feedback to associates including informal coaching, day-to-day direction, goal-setting and biannual reviews; remains engaged and available meeting team’s needs and ensuring team success. - Maintains an active expert level awareness of Company policies, security protocols, compliance requirements and HR requirements as it relates to managing associate groups. - Effectively handles immediate client escalations, solves issues and takes steps to use escalations as a coaching opportunity. - Actively participates in recruitment efforts and candidate interviewing/selection to hire high quality individuals as needed and ensures thorough and effective onboarding of new team members. - Conducts periodic reviews of associate base pay and job level, making recommendations regarding pay increases and promotions. - Embraces Excellence in Client Care for all internal and external client interactions. Benefits - This is a remote position which will be located at the associate’s permanent residence. - Candidates must reside in a state where Travel Incorporated is currently hiring. - Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. - Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Role Description Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job: You’ll begin with 14 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office, your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day: Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us: From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence. - Listen actively to understand client goals and create travel solutions tailored to their needs. - Guide clients through itinerary options, modifications, and travel best practices. - Deliver exceptional service that drives client satisfaction and supports performance goals. - Collaborate with internal teams to ensure smooth, accurate travel arrangements. - Proactively identify and act on opportunities to improve the client experience. Qualifications - A strong customer service mindset — you're motivated by helping others. - Excellent communication skills and the ability to build trust quickly. - Tech-savvy and comfortable using email, chat, and other digital tools. - Detail-oriented, organized, and thrives in a structured environment. - Previous client service or call center experience is a plus, but not required. - High school diploma or equivalent. Requirements - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported). - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates). - Post-Training Schedule: First shift with start times between 7:00–10:30 AM ET. - Annual travel to our Duluth office 2–3 times per year for team engagement and development. Benefits - A respected, mission-driven company committed to innovation and service excellence. - Career growth pathways and continuous training. - A collaborative culture where your voice is heard and your work matters. - Equipment provided and travel covered for required in-person training. Company Description Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Role Description We’re seeking a Client Care Specialist who thrives in high-stakes client situations and knows how to take ownership of complex issues from start to finish. This role is ideal for someone with experience handling escalations in a contact center or supporting client accounts in an account management capacity. You won’t just respond to issues—you’ll own them, working cross-functionally to drive resolution, communicate clearly with clients, and ensure nothing falls through the cracks. If you’re comfortable navigating ambiguity, managing expectations, and balancing client needs with business priorities, this is a strong next step in your career. Qualifications - 2–4 years in a client-facing, customer care or other role supporting client accounts (ie. account management) is required - Exposure to corporate travel and familiarity with GDS systems and travel/contact center tools is preferred - Strong digital proficiency (email, chat, internal systems) - High school diploma or equivalent experience Requirements - Ownership Experience - Experience managing escalated or high-sensitivity client issues in a contact center or similar environment - Demonstrated ability to take full ownership of issues through resolution (not just handoffs) - Comfortable making judgment calls in ambiguous situations - Polished Communicator - Strong verbal and written communication skills - Able to simplify complex topics and build trust quickly - Able to de-escalate tense situations while maintaining professionalism - Client-Centric Thinker - Naturally empathetic, but also business-minded - Understands how to balance client needs with company objectives - Problem Solving & Execution - Strong critical thinking with the ability to identify root causes (not just symptoms) - Able to navigate systems, processes, and teams to drive resolution - Relationship Builder - Skilled at creating rapport and long-term client confidence - Works well with both clients and internal teams Benefits - Occasional travel may be required based on business needs (meetings, conferences, client visits) - Perform other duties as assigned Company Description Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel.

We’re looking for a detail-driven Corporate Services Coordinator to support our fast-paced travel and customer support environment. This role sits at the center of our operation—handling administrative workflows, supporting customer-related processes, and partnering across teams to keep everything running smoothly. WHAT YOU'LL DO: - Coordinate with hotels to complete credit card verification and check-in processes - Process supplier/vendor requests in real time to support customer bookings - Respond to and manage requests in a shared operations support inbox - Research and resolve customer-related inquiries using internal systems - Support internal travel administration, including tracking and reconciliation of travel vouchers - Partner with teams like Customer Support, Operations, and Accounting to resolve issues - Identify opportunities to improve processes and efficiency - Occasional travel may be required based on business needs, including meetings, conferences or client visits. WHAT MAKES YOU A FIT: - Previous administrative, coordination, or contact center support experience preferred - Strong written and verbal communication skills - Ability to manage multiple priorities in a deadline-driven environment - High attention to detail and comfort working within structured processes - Problem-solving mindset with the ability to navigate internal systems - Team-oriented, reliable, and proactive SCHEDULE/HOURS: - Typical Schedule: Monday - Friday, 10:00 AM - 7:00 PM EST - Some training may take place on site at our Duluth, GA office - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Annual travel to our Duluth office 2–3 times per year based on business needs for meetings, team engagement and development WHAT WE OFFER: - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

We’re seeking a polished, thoughtful, and client-focused Client Care Specialist to join our corporate travel team. If you bring strong critical thinking, confident communication, and the ability to navigate complex client situations with professionalism and composure, this is a role where you can truly grow. You’ll collaborate closely with peers, clients, leadership, and Client Success teams while gaining hands-on experience managing complex service and operational challenges. WHAT WE'RE LOOKING FOR: - Polished Communicator - Strong verbal and written communication skills - Able to simplify complex topics and build trust quickly - Client-Centric Thinker - Naturally empathetic, but also business-minded - Understands how to balance client needs with company objectives - Problem Solver - Confident handling complex, sometimes ambiguous situations - Makes sound decisions independently and knows when to escalate - Relationship Builder - Skilled at creating rapport and long-term client confidence - Works well with both clients and internal teams - Detail & Process Driven - Organized, consistent, and thrives in a structured environment - Spots opportunities to improve how things are done WHAT YOU'LL DO: You’ll serve as a trusted partner to clients—resolving issues, guiding solutions, and building relationships that last. - Assess client inquiries and escalations quickly using active listening and strong judgment to identify root causes and effective solutions - Handle complex, high-impact client issues with empathy, professionalism, and a clear understanding of business priorities - Communicate proactively with clients, providing clear, timely updates that build trust and confidence throughout the resolution process - Investigate and resolve issues independently using internal systems, workflows, and documentation, while aligning with company policies and client agreements - Recommend and implement solutions that balance client needs with company standards; escalate appropriately when needed - Own issues end-to-end, ensuring resolutions are fully executed, approved, and accurately documented - Partner cross-functionally to drive timely, coordinated resolutions and ensure nothing falls through the cracks - Identify recurring issues and proactively suggest improvements to processes, tools, and client experience - Monitor and prioritize VIP or high-sensitivity cases, escalating insights to leadership and Client Success teams - Follow up with clients to confirm full resolution and satisfaction - Occasional travel may be required based on business needs (meetings, conferences, client visits) - Perform other duties as assigned EXPERIENCE & SKILLS: - 3–5 years in a client-facing role required; experience in corporate travel, customer care, or escalations strongly preferred - Familiarity with GDS systems and travel/contact center tools is a plus - Strong digital proficiency (email, chat, internal systems) - High school diploma or equivalent experience This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

Start Your Journey in the Travel Industry with Travel Incorporated Do you love exploring new destinations, enjoy helping people, and want a career that offers growth and opportunity? Travel Incorporated is looking for motivated individuals to join our Contact Center team as Travel Consultants, where delivering outstanding client service is at the heart of everything we do. This role is more than just employment — it’s your gateway into the travel industry with a respected, innovative company that recognizes and appreciates its team members. Why This Role Is Worth Your Time: Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. After training, you’ll work remotely on a third shift schedule, applying what you’ve learned with the full support of a team that wants you to succeed. Make an Impact Every Day: Assist clients in creating travel itineraries tailored to their business trips and schedules. Provide customized recommendations, address challenges as they arise, and identify opportunities to enhance their journeys — all while fostering strong relationships built on trust and exceptional service. Grow With Us: From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Successfully complete in-depth training and transition into confidently managing incoming client calls, emails, and chats - Use strong listening skills to understand each client’s objectives and design travel solutions that fit their needs - Assist clients with itinerary choices, updates, and helpful travel guidance - Provide outstanding service that enhances client satisfaction and contributes to performance targets - Work closely with internal teams to ensure seamless and accurate travel arrangements - Take initiative to recognize and act on opportunities that elevate the overall client experience - Keep an eye on multiple queues and help fix common issues like missed tickets, refunds, fare errors, and other client requests - Take ownership of group booking tasks, including early bird check-ins, seat assignments, and basic group processing - Track and manage incoming hotel inquiries, responding quickly and appropriately to each request What You Bring - A genuine passion for helping others and delivering great customer service - Clear, confident communication and the ability to build trust with clients - Comfort with technology, including email, chat, and other digital tools - Strong attention to detail, organization, and the ability to work well in a structured setting - Previous client service or call center experience is a plus, but not required Position & Schedule Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:00 AM ET either Tuesday – Saturday or Sunday – Thursday. - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer At Travel Incorporated, you’ll join a trusted, mission-driven company that values innovation and exceptional service. We provide clear pathways for career growth, ongoing training, and a collaborative environment where your ideas are valued and your contributions truly matter. All necessary equipment is provided, and travel expenses are covered for required in-person training. Bring your passion for helping others and your love of travel — we’ll give you the tools, support, and guidance to succeed. Learn more about life as a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:00 AM ET - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel