Role Description The Implementation Analyst I is responsible for implementing and supporting supply chain technology solutions, including Warehouse Management Systems (WMS) Blue Yonder, across customer sites and internal operations. This role supports system configuration, testing, training, deployment, and post-implementation activities while ensuring solutions are delivered using standardized methodologies and best practices. The role works closely with business users, customers, IT teams, vendors, and project stakeholders to understand requirements, support solution design, and ensure successful implementation of business systems. Key Responsibilities - Solution Design & Support - Analyze business and customer requirements and assist in designing effective system solutions. - Recommend configuration strategies for predefined IT solutions that meet business needs. - Participate in software demonstrations, solution reviews, and fit-gap assessments. - Support implementation and support cost estimates. - Project Planning & Administration - Assist in project planning activities, including estimating implementation tasks such as system setup, testing, and training. - Track project activities and labor using project management tools and processes. - Prepare and deliver project status updates to project leaders and management. - System Implementation & Delivery - Configure, test, and deploy Blue Yonder Warehouse Management Systems (WMS) and other business applications. - Support User Acceptance Testing (UAT) and business validation activities. - Perform system setup, troubleshooting, training, and go-live support. - Ensure solutions are implemented using established implementation standards and methodologies. - Support post-implementation activities and ongoing system support. - Documentation & Training - Develop and maintain technical and operational documentation. - Assist in creating and updating Standard Operating Procedures (SOPs). - Facilitate training sessions for associates, supervisors, managers, and end users. - Develop testing scripts, training materials, and implementation documentation. - Stakeholder Collaboration - Work closely with IT leadership, business analysts, developers, QA teams, operations teams, infrastructure teams, customers, vendors, and third-party service providers. - Communicate project progress, issues, and recommendations throughout implementation projects. - Share knowledge and best practices across teams and divisions. Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field required. - Master's degree in a related field preferred. - 2–5 years of experience in an Information Technology environment. - Experience implementing and supporting business systems or supply chain solutions preferred. - Experience with Blue Yonder WMS is needed. Requirements - Working knowledge of Information Technology systems and applications. - Understanding of logistics and supply chain operations. - Experience with system implementation, configuration, testing, and support. - Strong business analysis and requirements-gathering skills. - Strong analytical, troubleshooting, and problem-solving abilities. - Excellent decision-making skills. - Strong verbal and written communication skills. - Strong presentation skills using Microsoft Office, Visio, and related tools. - Strong organizational and planning abilities. - Customer-focused mindset with the ability to build effective relationships. - Ability to work independently and within cross-functional teams. - Ability to work effectively in a matrix environment and manage multiple priorities. Success Measures - Successful implementation and support of business systems. - Achievement of project milestones and deadlines. - Reduction of production incidents and system-related issues. - Adherence to implementation standards, methodologies, and project processes. - Customer, partner, and stakeholder satisfaction. - Effective collaboration with internal and external teams. Travel Requirements This role requires extensive domestic travel, typically exceeding 75%, with minimal international travel as needed.

• Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System • Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity • Ensure system changes follow change management procedures and protocols • Create and maintain all documentation for all assigned applications • Develop, plan and execute testing for supported applications • Knowledge and adherence to cybersecurity and HIPAA policies and practices • Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems • Collaboratively work with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project • Monitor ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests

• Ensuring the accurate and timely processing of direct bill statements and deposits. • Working closely with account teams and service leaders. • Assisting in the review and resolution of transaction discrepancies and reconciliation problems. • Communicating effectively with carriers and internal contacts to align with company guidelines and contract requirements. • Maintaining payment and reconciliation documentation. • Collaborating with other members of the Direct Bill team and the Direct Bill Manager.

• Independently validate requirements and acceptance criteria • Apply the testing pyramid without supervision • Independently write and review test scenarios • Execute manual tests independently • Log, analyze, and track defects independently • Independently develop and maintain test automation • Independently analyze quality metrics • Estimate and size activities without supervision • Independently identify and communicate risks