Role Description 15+ Years of experience in Life Insurance, Retirement and Annuity Domain as a Functional SME. Qualifications - 15+ years of experience in relevant domains. - Functional Subject Matter Expert (SME) in Life Insurance, Retirement, and Annuity. Requirements - Strong understanding of digital solutions and experiences. - Ability to conceptualize, design, engineer, market, and manage solutions. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to well-being and individuality. Company Description At Zensar, we’re “experience-led everything.” We are committed to shaping experiences for better futures for our clients, our people, and the world around us. - Part of the $4.8 billion RPG Group. - Community of 10,000+ innovators across 30+ global locations. - Core values: One Zensar, Nurturing, Empowering, and Client Focus. - Equal employment opportunity (EEO) and affirmative action employer.

• Ensure the delivery of high-quality products and services throughout the deployment lifecycle. • Address complex customer issues and drive service excellence. • Manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program. • Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data. • Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military. • Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance. • Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues. • Act as the primary quality representative for strategic customers.

• Translate customer business requirements into technical designs and product configurations • Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements • Implement customer requirements using NICE’s software solutions

• Reporting to the Manager, Business Analysis, the Business Analyst supports the analysis and delivery of business initiatives that advance both day-to-day operations and the strategic objectives of Doctors of BC. • Working closely with teams across the organization, the Business Analyst partners with interest holders to elicit and document business requirements, analyze processes and systems, evaluate solution options, and develop documentation that supports operational effectiveness and continuous improvement. • As a key contributor to project delivery, the Business Analyst collaborates with interest holders to assess business needs, identify opportunities for improvement, and support the design of practical solutions that align with organizational goals. • The role supports projects end-to-end, including requirements gathering, process analysis, solution evaluation, testing coordination, implementation support, and change adoption activities. • The Business Analyst helps ensure that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization.