• Reporting to the Manager, Business Analysis, the Business Analyst supports the analysis and delivery of business initiatives that advance both day-to-day operations and the strategic objectives of Doctors of BC. • Working closely with teams across the organization, the Business Analyst partners with interest holders to elicit and document business requirements, analyze processes and systems, evaluate solution options, and develop documentation that supports operational effectiveness and continuous improvement. • As a key contributor to project delivery, the Business Analyst collaborates with interest holders to assess business needs, identify opportunities for improvement, and support the design of practical solutions that align with organizational goals. • The role supports projects end-to-end, including requirements gathering, process analysis, solution evaluation, testing coordination, implementation support, and change adoption activities. • The Business Analyst helps ensure that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization.

• Leads the analysis and delivery of complex, cross-functional business initiatives that support both day-to-day operations and the strategic objectives of Doctors of BC. • Partners with interest holders to elicit and analyze business requirements, evaluate processes and systems, develop business cases and recommendations, and design practical solutions that improve organizational effectiveness. • Facilitates interest holder alignment, influences decision-making, and provides strategic insight on business impacts, risks, opportunities, and organizational dependencies. • Supports projects end-to-end, including future-state process design, requirements analysis, solution evaluation, testing coordination, implementation planning, and change adoption. • Ensures that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization. • Establishes and promotes business analysis best practices, provides guidance and mentorship to other analysts, and contributes to the successful resolution of complex business challenges with organization-wide impact.

• Provide expertise on DoD COR Program requirements, policies, and objectives, including training CORs on roles and responsibilities. • Monitor, evaluate, and analyze COR program performance against defined goals and compliance standards. • Conduct program planning, evaluation, and analysis to support continuous improvement initiatives. • Collect, validate, and analyze program data, presenting actionable insights to stakeholders and leadership. • Prepare and deliver reports, briefings, and recommendations on COR program status and performance. • Support planning and review of key elements of the DHA COR Program. • Apply program management principles and methodologies to ensure effective project execution. • Manage and execute complex project assignments involving cross-functional coordination. • Develop and maintain a centralized COR repository including guides, templates, and instructional materials. • Ensure COR personnel maintain compliance with regulatory, training, and reporting requirements. • Communicate effectively with stakeholders, ensuring clear and accurate information dissemination.

• Respond to and follow up on client inquiries related to support/incidents. • Support validation of functional specifications prepared by the product team. • Receive support tickets, assess whether the client’s report is valid, correctly classify the ticket, reproduce or simulate the issue, and provide evidence so the development team can resolve it. • Guide and follow up with clients regarding package deliveries and procedures. • Receive complaints and non-conformities related to tickets and, in critical cases, notify the relationship/products team and your leadership. • Support the relationship team in client status meetings regarding support, when requested.