Role Description Performance Analyst joining Mrsool’s Performance & Analytics team. In this role, you will transform business questions into clear, data-driven insights that support decision-making across multiple verticals including food delivery, services, and logistics. You will analyze performance trends, diagnose operational and business issues, build analytical models, and deliver actionable recommendations. This role requires strong analytical thinking, hands-on problem solving, and the ability to thrive in a fast-paced, data-driven environment. If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do - Own analysis end-to-end across the business: scope the question, pull and validate the data, run the analysis, and land on a clear answer. - Analyze business and operational performance across verticals; identify and quantify the drivers behind changes in orders, revenue, margin, and customer behavior. - Run deep-dive investigations into performance trends and problems, separating signal from noise and diagnosing the underlying root cause rather than the symptom. - Build financial and operational models to size opportunities and evaluate the impact of pricing, promotions, incentives, and product or operational changes. - Conduct unit economics, profitability, cohort, retention, and trend analysis across customer segments, order types, and business initiatives. - Pressure-test assumptions and business cases with data, and challenge conclusions that the numbers do not support. - Translate analytical findings into clear, concise insights and concrete recommendations for stakeholders. - Support a broad range of analytical projects and exploratory analysis as business priorities evolve. Qualifications - 3+ years of experience in an analytical role within technology, marketplace, operations, finance, or management consulting. - Strong analytical and quantitative skills, with a proven ability to break down complex, ambiguous problems and structure them into clear analysis. - Advanced SQL, with the ability to write and optimize complex queries and validate results independently. - Strong Excel skills, including financial modeling, scenario analysis, and clear data presentation. - Solid understanding of marketplace or on-demand delivery economics, including unit economics and profitability drivers. - Experience with cohort, retention, and behavioral analysis. - Strong analytical judgment: the ability to challenge assumptions, assess data quality, and interpret results critically. - A rigorous, detail-oriented approach to analysis, paired with the commercial sense to know which numbers actually matter. - Comfort working with ambiguity and limited briefs, and the initiative to move analysis forward independently. - Excellent communication skills, with the ability to structure complex findings clearly for non-technical audiences. Who Will Excel - Experience in a high-growth or fast-paced business environment. - A background in management consulting or a similarly structured problem-solving environment. - Multi-vertical or multi-product analytical experience. - Proficiency in Python or R. - Experience with BI tools such as Metabase, Looker, or Tableau. - Familiarity with product analytics, experimentation, or marketing analytics. Benefits - Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. - Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. - Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. - Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. - Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Role Description Successful support of Operations Business partners in the execution in establishment of daily work direction, real-time inventory routing management, and execution of staff forecasting and planning to support multiple back-office operations with their inventory service level requirements and business objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Partner with Operations, putting customer experience at the forefront when managing challenges. - Know your business. Build a Trusted Advisor Relationship. - Work independently and have strong business ownership, while serving as a resource to others. - Take specific actions to collaborate and build trusting relationships with business partners and those we serve. - Be a Trusted Advisor to Operations, team members and management as needed. - Proactively plan according to current trends; strategize based on anticipated trends and projections. - Enable data-driven decisions that establish Workforce Planning & Support as a 'trusted advisor'. - Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow-up. - Adjust meetings as necessary to fit within the business schedule. - Provide an agenda, as well as notes with appropriate action items after each meeting. - Collaborate with all workforce planning functions to support WPS unification efforts and streamlining services provided. - Improve inventory planning and alignment between Workforce Analysts, Short Range Planning, Long Range Planning, Scheduling & Configuration, and Industrial Engineering teams. - Work with business partners to understand their general processes and workflow. - Analyze inventory and performance against targets and determine corresponding work direction. - Effectively communicate the daily work direction plan for Operations, Supervisors, Managers, Directors, and VPs. - Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment. - Conduct data analysis of current state inventory, receipts, completions, capacity, and agent performance. - Collaborate with Operations partners to make necessary adjustments to solve broken processes. - Perform ad hoc analysis to identify trends, patterns, and opportunities to improve overall business performance. - Support the preparation, maintenance and analysis of reports, dashboards and monthly packages. - Support business areas during reported system outage and latency. - Provide guidance to operations on appropriate scheduling practices to achieve 95-105% conformance. - Educate Operations supervisors, managers, and directors on the WPS tools. - Assist Business Partners in preparing talking points for remediation plans. - Take the initiative on projects, committees, and special requests. - Apply an understanding of the technical and business solutions available to optimize daily work direction. - Deliver Quality the first time, every time. - Eliminate mistakes, increase credibility, reduce rework, maintain our Brand, Live our Cultural values. - Rigor, Discipline and Consistency in our daily to weekly support of our operational teams. - Escalate issues when goals may be compromised. - Engage in productive discussions with operations regarding the analysis of data. - Drive scheduling and capacity planning accuracy through the use of WPS tools. - Mentoring within WP&S - tips and tricks, knowledge share, best practices. - Demonstrate innovation and improve processes. - Offer creative solutions to improve processes. - Develop solutions to improve the execution of WP&S support for Business Operations. - Seek innovative ways to streamline and increase efficiency in our overall processes. - Identify ways to simplify processes/reporting/communication/tools/products. - Seek automation opportunities. Qualifications - 2+ years of experience in business/finance analysis or workforce forecasting and planning. - 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets. - 2+ years of experience analyzing information from multiple data sources to identify trends and outliers. - 1+ years of experience with either back-office or call center transaction and production tracking applications. - Access to reliable transportation and valid US driver’s license. Requirements - Previous experience in capacity modeling, six sigma/process improvement, or project management. - Previous experience leading medium-sized projects. - Previous experience with MS Access with the ability to understand queries. - Previous experience maintaining an automated work routing application in a back-office environment. - Previous experience working with scheduling applications, e.g., IEX. - Previous experience in Tableau with skills in creating adhoc reports. - Previous experience using MS Visio for process flows/mapping. - Experience in the healthcare industry with products and services. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution. - Hourly pay for this role will range from $29 - $52 per hour based on full-time employment.

• Reviewing our key CX metrics each month across CSAT, Complaints and other available sources to identify trends/key drivers of the metrics and areas where further analysis is needed • Set up ways to repeat this with low effort (e.g. dashboards, training ML models etc) • Deep diving into identified areas of interest to find root causes within specific or many customer journeys, across product, processes and customer support delivery - this might involve review of customer cases, or shadowing of customer support agents. • Share findings in relevant forums to enable business leaders to understand their areas performance and opportunity areas. • Keep an overview of root cause issues identified, and track whether required improvements/opportunities have been added to owners action plans (e.g. domain continuous improvement lists, product squads roadmaps or quick fix lists) • Providing recommendations which can be shared with our product and data teams on how our data and feedback sources can be improved to enhance future insights • Providing insight to our Operational Teams that help shape the coaching and training of Customer Support Team members

Role Description The Technical Implementations Analyst (TIA) will be engaged on new client Managed Service Provider (MSP) implementations and is accountable for elements within the process and technology work stream of the project. The TIA is responsible for planning and driving process and technical related activities necessary to reach implementation objectives including the internal coordination of tasks with a project plan and ensuring that all tasks are completed on time and within budget. What You Will Do - Work closely with the Project Manager, all departments, and customers serving as a facilitator, planner, data analyst, and problem solver as needed. - Work independently and with minimal supervision on multiple implementations of medium to large scale. - Help Magnit develop business strategy and growth with key focus on the following areas: - Cross Functional Interaction with Executive Leadership Team - Provides organizational level guidance and leadership - Approve process and gain acceptance from leadership - Provide organizational level strategy - Conduct strategic company org structure resource and budget planning - Set internal and external partnerships up for success at the executive level Job Functions and Duties - Design, recommend, and configure the overall client technical workflow ensuring business requirements are met. - Develop the detailed technical process flow, business architecture, integration requirements, and decision points for the VMS solution. - Collect, validate, analyze, and prepare client data for configuration and load into the VMS system. - Communicate with the Project Manager, TIM, training team, client services team, and client appointed data contacts. - Own and maintain the VMS configuration workbook throughout an implementation cycle. - Communicate data content findings to the TIM and/or Project Manager. - Configure test environment(s) to support solution sign-off and support test sites for UAT and integration testing. - Perform data quality assurance validation for both uploaded and manually entered data touchpoints. - Review and contribute to meeting agendas and take meeting minutes. - Update project documentation including project plan, RAID log, cutover plan, and business requirements document. - Support the employer of record and supplier onboarding workstreams. - Participate in special projects and perform other duties as assigned. Qualifications - Experience implementing, administering, and configuring third party VMS systems including VNDLY, Fieldglass, Beeline, and IQN. - Experience with managing large data sets. - Web-based technical knowledge and VMS or Staffing Industry experience. - Experience configuring, testing, and solutioning large, complex, multi-country MSP implementations. - Experience managing stakeholders. - Ability to be flexible, follow tight deadlines, and independently organize and prioritize work. - Ability and availability to travel to client sites for face-to-face meetings. - Ability to maintain composure and solve practical problems under stress. - Superior verbal and written communication skills. - Strong organizational and multi-tasking skills. - Expert working knowledge of MS Applications – MS Project, Visio, PowerPoint, Excel, Outlook, Word. Additional Qualifications - Experience with Smartsheet / other project management collaboration tools. - Familiarity with conducting web-based meetings (i.e. MS Team, Google Meet, Zoom). - Deadline and detail-oriented, with ability to multi-task and juggle multiple clients and projects simultaneously. Compensation The salary range is $75,000-$85,000 USD annually. Salary rates are based on experience, skills, and geographical location. Benefits - Competitive benefits package, including unlimited PTO, medical, dental, and vision coverage. - Retirement planning. - Discounts and perks for tickets, travel, merchandise, and more. - Encouragement to participate in giving back, with matching contributions to favorite charities. - Support for corporate volunteering hours to make a difference in your community.