• Reviewing our key CX metrics each month across CSAT, Complaints and other available sources to identify trends/key drivers of the metrics and areas where further analysis is needed • Set up ways to repeat this with low effort (e.g. dashboards, training ML models etc) • Deep diving into identified areas of interest to find root causes within specific or many customer journeys, across product, processes and customer support delivery - this might involve review of customer cases, or shadowing of customer support agents. • Share findings in relevant forums to enable business leaders to understand their areas performance and opportunity areas. • Keep an overview of root cause issues identified, and track whether required improvements/opportunities have been added to owners action plans (e.g. domain continuous improvement lists, product squads roadmaps or quick fix lists) • Providing recommendations which can be shared with our product and data teams on how our data and feedback sources can be improved to enhance future insights • Providing insight to our Operational Teams that help shape the coaching and training of Customer Support Team members

Role Description The Technical Implementations Analyst (TIA) will be engaged on new client Managed Service Provider (MSP) implementations and is accountable for elements within the process and technology work stream of the project. The TIA is responsible for planning and driving process and technical related activities necessary to reach implementation objectives including the internal coordination of tasks with a project plan and ensuring that all tasks are completed on time and within budget. What You Will Do - Work closely with the Project Manager, all departments, and customers serving as a facilitator, planner, data analyst, and problem solver as needed. - Work independently and with minimal supervision on multiple implementations of medium to large scale. - Help Magnit develop business strategy and growth with key focus on the following areas: - Cross Functional Interaction with Executive Leadership Team - Provides organizational level guidance and leadership - Approve process and gain acceptance from leadership - Provide organizational level strategy - Conduct strategic company org structure resource and budget planning - Set internal and external partnerships up for success at the executive level Job Functions and Duties - Design, recommend, and configure the overall client technical workflow ensuring business requirements are met. - Develop the detailed technical process flow, business architecture, integration requirements, and decision points for the VMS solution. - Collect, validate, analyze, and prepare client data for configuration and load into the VMS system. - Communicate with the Project Manager, TIM, training team, client services team, and client appointed data contacts. - Own and maintain the VMS configuration workbook throughout an implementation cycle. - Communicate data content findings to the TIM and/or Project Manager. - Configure test environment(s) to support solution sign-off and support test sites for UAT and integration testing. - Perform data quality assurance validation for both uploaded and manually entered data touchpoints. - Review and contribute to meeting agendas and take meeting minutes. - Update project documentation including project plan, RAID log, cutover plan, and business requirements document. - Support the employer of record and supplier onboarding workstreams. - Participate in special projects and perform other duties as assigned. Qualifications - Experience implementing, administering, and configuring third party VMS systems including VNDLY, Fieldglass, Beeline, and IQN. - Experience with managing large data sets. - Web-based technical knowledge and VMS or Staffing Industry experience. - Experience configuring, testing, and solutioning large, complex, multi-country MSP implementations. - Experience managing stakeholders. - Ability to be flexible, follow tight deadlines, and independently organize and prioritize work. - Ability and availability to travel to client sites for face-to-face meetings. - Ability to maintain composure and solve practical problems under stress. - Superior verbal and written communication skills. - Strong organizational and multi-tasking skills. - Expert working knowledge of MS Applications – MS Project, Visio, PowerPoint, Excel, Outlook, Word. Additional Qualifications - Experience with Smartsheet / other project management collaboration tools. - Familiarity with conducting web-based meetings (i.e. MS Team, Google Meet, Zoom). - Deadline and detail-oriented, with ability to multi-task and juggle multiple clients and projects simultaneously. Compensation The salary range is $75,000-$85,000 USD annually. Salary rates are based on experience, skills, and geographical location. Benefits - Competitive benefits package, including unlimited PTO, medical, dental, and vision coverage. - Retirement planning. - Discounts and perks for tickets, travel, merchandise, and more. - Encouragement to participate in giving back, with matching contributions to favorite charities. - Support for corporate volunteering hours to make a difference in your community.

• Améliorez et modernisez la suite logicielle existante, sous ABAL • Construction d’une nouvelle génération d’outils sous environnement Windows mais dans un autre langage • Travailler en forte proximité avec les équipes opérationnelles pour analyser les usages et les attentes des clients • Répondre par un travail de développement à façon • Dimension d’analyse pour exprimer compétence technique dans un cadre fonctionnel à définir

Council Communications Analyst Location: Provo United States Job Description: The Provo City Municipal Council is seeking a part-time Communications Analyst to assist the Council Office in communicating Council priorities, actions, and processes in a clear, consistent, and accessible manner. This position supports the Council's communication efforts, helping ensure transparency and public understanding by providing timely, accurate information to the Provo community through a variety of communication channels. Job Details What is the compensation? Pay Range: (G28) $28.08 - $32.56 per hour (depending on experience) Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great perks: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors. What will I do? - Prepare and publish plain-English explanations of upcoming Council agenda items, public policy issues, and major Council decisions. - Develop recurring public information content including Council Meeting previews, Council Meeting recaps, and FAQ and myth-versus-fact explainers. - Create proactive messaging to address likely public questions or misconceptions before issues become controversial. - Research, interview, write, and edit stories related to City Council actions, neighborhood issues, redevelopment projects, housing, budgeting, transportation, and other civic topics. - Translate technical, legal, or policy-heavy information into understandable public-facing communications. - Develop and maintain professional relationships with journalists, editors, and community media voices including newspapers, television, radio, podcasts, university publications, and digital media organizations. - Monitor local media and social media conversations regarding Council topics and identify opportunities for clarification or proactive communication, coordinate with Council leadership for interviews and media inquiries. - Assist with management of Council social media accounts and digital communications platforms, develop social media strategies and recurring content series to improve resident engagement and public understanding and analyze the performance of these strategies on social media based on audience engagement trends. - Prepare graphics, captions, short-form video content, and multimedia storytelling materials. - Coordinate timely communication before, during, and after Council meetings. - Identify innovative methods for improving resident communication and public engagement including AI-assisted tools. - Assist with maintaining a coordinated communications calendar tied to Council agendas, projects, and major initiatives. - Help ensure official Council communications remain factual, professional, transparent, and accessible. What are the requirements to apply? Provo City will honor equivalent combinations of work experience and education. - Bachelor's degree in Journalism, Communications, Public Relations, Political Science, Public Administration, English, Digital Media, or a closely related field. - One (1) year of professional experience in journalism, reporting, media relations, strategic communications, public affairs, digital communications, or related professional communications - Preference will be given to individuals with professional newsroom or reporting experience and/or experience covering government, politics, public policy, or civic affairs. - Experience producing multimedia or social media content for public audiences is a plus. - Experience with photography, video editing, podcasting, or digital storytelling is a plus. - Familiarity with AI-assisted communication tools and workflows is a plus. What is the selection process? Applications will be reviewed in the order they are submitted, with the first screening being held on June 22, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months. Why Provo City? By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more! Provo City is an Equal Employment Opportunity employer. Full Time/Part Time: Part time Position Type: Regular Scheduled Hours: 25