• Oversee and resolve complex owner complaints and inquiries related to receivables, billing disputes, product concerns, and delinquency. • Act as a primary contact point for high-risk or sensitive owner situations, ensuring timely, compliant, and customer-focused outcomes when a blocking issue arises. • Partner cross-functionally with Collections, Club, Legal, Loan Servicing, Sales, Recovery and Compliance to drive consistent and effective resolutions. • Identify trends and root causes behind complaints and blocking issues, particularly those driving delinquency, to improve processes proactively. • Lead the redesign of resolution workflows to reduce manual effort, streamline processes, and improve resolution speed and accuracy. • Identify and apply automation opportunities within the new CRM platform and integrated systems (e.g., case routing, communication triggers, decisioning logic). • Play a key role in the migration to a new CRM system, collaborating with technology and business teams to outline requirements and workflows. • Champion a customer-centric approach, ensuring resolutions are handled with empathy and professionalism, even in difficult or delinquent situations.

• Ownership of technical service portfolio and promotion activities • Leverages knowledge on our capabilities to find adjacent and white space areas for new business • Drive an assessment of the opportunity, create business cases and recommendations to the leadership team, and then lead any initiatives approved • Assists all pharma new product commercialization projects, acting as the technical expert and support for Sales • Uses drug patent information to develop a project pipeline with existing and new customers • Act as industry facing voice and subject matter expert for key topics • Identifies risks and opportunities in the changing market environment • Facilitates promotional activities including tradeshows and technical symposiums • Develop relationships with key stakeholders at customers and industry partners • Gathers voice of customer and voice of market and shares with broader team • Works closely with Marketing Communications staff to provide product-specific content for advertising campaigns and trade shows

• Build and manage partner relationships within assigned territory • Manage accounts to meet and exceed quarterly/annual sales goals • Analyze data for strategic opportunities • Prospect and onboard new supply in territory • Represent Airbnb in external meetings and industry conferences • Educate clients on product changes

Role Description Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The CO+I Commissioning team is responsible for managing the end-to-end delivery of new data center capacity for CO+I. As a Lease Commissioning Manager (LCxM), you will: - Work with data center architects, engineers, construction managers, network engineers, data center operations teams, and finance teams to streamline and improve data center capacity delivery. - Execute against scope, schedule, and budget to deliver the latest generation of data center technology to Microsoft’s Online Services. - Ensure the project is commissioned in accordance with Microsoft's standards. - Directly manage the process for projects in the location region and support other Commissioning Projects in other Regions. Qualifications - Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 2+ years technical engineering experience - OR Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 4+ years technical engineering experience - OR Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 5+ years technical engineering experience - OR 12+ years relevant technical engineering experience. - 10+ years relevant technical engineering experience (preferred) - 5+ years experience working on data center projects (preferred) Requirements - Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements. - Microsoft Cloud Background Check: Required to pass upon hire/transfer and every two years thereafter. - Project Management Professional (PMP) certification (preferred) - Industry recognized Commissioning Certification (preferred) - OSHA 30 or equivalent qualification (preferred) - NfPA-70E (preferred) - Proficiency with MS Office (Outlook, Word, Excel, PowerPoint), MS Visio, MS Project, MS Teams (preferred) Benefits - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. - Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $160,200.00 - $261,000.00 per year. - Certain roles may be eligible for benefits and other compensation.